Club Quarters Hotel, Grand Central

Horrible horrible service.

Basic but very comfortable room. The 27th floor "living room" was a nice touch.

This was a great hotel in an excellent location on the corner of Lexington Ave and E. 45th, close to Grand Central and short walk to many major places of interest. Well served by subway and buses. The staff are friendly and helpful. The room adequate, though bed a tad saggy. My only gripe is that there is a seemingly compulsory facilities fee of almost $20 per night! which was taken off my card on arrival for a 7 night stay. I was not aware of this until I got home. Its presumably to pay for the 'free' facilities on the 27th floor - coffee and snacks, comfy chairs, wine hour. A great facility, but what if you dont want to use it? It was not pointed out on check-in that this was a charge, or I would have a. potentially made more use of the facilities and b. used another card as this was not the best credit card to pay exchange on. I thought I was simply giving a guarantee card, a common practice on checking in at most hotels. At no point was it made clear that this was an actual charge and what it was for. So, please make it clear to guests that this is the case. I would still stay here, but this slightly sharp practice takes the edge off an otherwise wonderful stay. Just make sure you mentally add it to the nightly cost of your trip. Hotels.com you should make this amount clear as $20 is a not inconsiderable additional fee.

Great experience overall. Will definitely be back.

We loved having the snack and happy hour room open all day. The view was beautiful and it was a nice alternative to resting in our room.