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All properties in Nur-Sultan, Kazakhstan
1 room, 2 adults

Royal Park Hotel & SPA

4-star4 stars
18, Kerey and Zhanibek Khans Street, Nur-Sultan, 010000, Kazakhstan

4-star hotel with spa, near Kazakhstan Central Concert Hall
  • Free buffet breakfast, free WiFi, and free parking
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Restrictions related to your trip

Kazakhstan may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • We went for the football, check in was very slow but improved from then on. Drinks and…Nov 27, 2019
  • Clean and nice location. The breakfast is good and there is a good Chinese restaurant in…Jan 31, 2019

Royal Park Hotel & SPA

from ZAR 782
  • Twin Room
  • Superior Room
  • Deluxe Room
  • Luxury Suite

What’s around Royal Park Hotel & SPA

Landmarks

  • Kazakhstan Central Concert Hall - 24 min walk
  • Parliament of Kazakhstan - 25 min walk
  • Korme Exhibition Complex - 29 min walk
  • House of Ministries - 30 min walk
  • Khan Shatyr - 40 min walk

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 19 min drive
  • Astana Railway Station - 26 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 85 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Kazakhstan may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite extended parking

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 65
  • Conference space size (meters) - 6
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Azerbaijani
  • English
  • Russian
  • Turkish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

SPA-центр «ELIXIR» has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Royal Park Hotel & SPA’s small print

Also known as

  • Astana Hotel
  • Royal Park Hotel
  • Royal Park
  • Hotel Royal Park Hotel & SPA
  • Astana Hotel
  • Royal Park Hotel SPA
  • Royal Park Hotel Nur-Sultan
  • Royal Park Hotel
  • Royal Park Nur-Sultan
  • Royal Park
  • Hotel Royal Park Hotel & SPA Nur-Sultan
  • Hotel Astana
  • Nur-Sultan Royal Park Hotel & SPA Hotel
  • Hotel Royal Park Hotel & SPA
  • Royal Park Hotel & SPA Nur-Sultan
  • Astana Hotel
  • Royal Park Hotel SPA
  • Royal Park Hotel Nur-Sultan
  • Royal Park Hotel
  • Royal Park Nur-Sultan
  • Royal Park
  • Hotel Royal Park Hotel & SPA Nur-Sultan
  • Royal Park Hotel Astana
  • Nur-Sultan Royal Park Hotel & SPA Hotel
  • Hotel Royal Park Hotel & SPA
  • Royal Park Hotel & SPA Nur-Sultan
  • Astana Hotel
  • Royal Park Hotel SPA
  • Royal Park Hotel & SPA Hotel
  • Royal Park Hotel & SPA Nur-Sultan
  • Royal Park Hotel & SPA Hotel Nur-Sultan
  • Royal Park Hotel Nur-Sultan
  • Royal Park Nur-Sultan
  • Hotel Royal Park Hotel & SPA Nur-Sultan
  • Nur-Sultan Royal Park Hotel & SPA Hotel

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for KZT 5000.0 per night

Airport shuttle service is offered for an extra charge of KZT 4500 per vehicle (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Royal Park Hotel & SPA

  • Does Royal Park Hotel & SPA offer free cancellation for a full refund?
    Yes, Royal Park Hotel & SPA does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Royal Park Hotel & SPA?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Royal Park Hotel & SPA?
    Yes, there's free self and extended parking.
  • Is there a pool at Royal Park Hotel & SPA?
    Yes, there's an indoor pool.
  • Are pets allowed at Royal Park Hotel & SPA?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Royal Park Hotel & SPA?
    You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Royal Park Hotel & SPA?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Via Veneto (2 mi).
  • Is airport shuttle service offered by Royal Park Hotel & SPA?
    Yes, an airport shuttle is available. The charge is KZT 4500 per vehicle one-way.
  • What is there to do at Royal Park Hotel & SPA and nearby?
    Royal Park Hotel & SPA has a spa and an indoor pool, as well as a Turkish bath.

Recent reviews

Good 6,6 From 15 reviews

Poor 2,0
You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
us2 night trip
Exceptional 10,0
Cart was broken, had to carry bags. Everything else was just fine.
us1 night trip
Fair 4,0
Poor service
I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Sabzina, gb1 night family trip
Good 6,0
Nice hotel but cold inside the room. They give y
Nice hotel but cold inside the room. They give yOur heater.
us4 night trip
Good 6,0
Что таится за красивым фасадом
Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
Viktor, ru2 night trip
Very good 8,0
Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
fr1 night trip
Good 6,0
Voyage d'affaire
La proximité avec le chantier Abu Dhabi Plaza est intéressante pour éviter les bouchons matinaux. La wifi passe mal dans la chambre
fr8 night business trip
Very good 8,0
적당한 호텔
Stop Over 때문에 하루 묵은 호텔입니다. 생각보다는 큰 호텔이더군요. 그런데 주위에 아무것도 없는 것이 좀. 공항에서 타고간 택시값보다 아침에 제공하는 공항 서비스는 두배이상 비싸네요. 그런데 호텔에서 쉽게 택시를 잡을 순 없었습니다.
Tae Kwon, kr1 night business trip
Good 6,0
Good choice for that price
This hotel would not get 4 stars in Europe. The breakfast was very poor and not very tasty. Another issue was that there was not option to get the hotel room warm as per the central heating is turned off in may (even when the outside temperature is around zero). The positive was that the room was big and clean. The hotel kitchen works 24/7.
Jan, cz6 night business trip
Fair 4,0
jp10 night trip

Royal Park Hotel & SPA