Hyatt Place Chicago/River North

Excellent stay staff extremely helpful and room very comfortable and spacious

Very unprofessional and unfriendly night staff. They not only switch your rooms but also the hotels without prior notifications.

To start, I was driving with my family from MN to this hotel, it was a 6 Hr drive with a 18month old, When we got to hotel at 11:30PM they told us our room is flooded and they accommodated us in their different hotel. I had booking of 2 nights, but they split it 1 night here and 1 night there. No one was willing to accommodate the needs, My wife had her exam the next day and with a crying baby the unfriendliness of the hotel staff was a very bad experience. No ONE at the hotel had the courtesy of giving me a call or email letting me know the changes. The whole reason of two nights was my wife can get peace of mind to study before her exam. Overall very bad experience to stay with them. I might not pick this hotel ever again because of unprofessional attitude of the staff.

The hotel breakfast was pretty good. There are a lot of restaurants and shops nearby. The decor is nice. Staff are friendly. We paid roughly the same price we would at a la quinta in other nice little neighborhood further from downtown, but this was so much better

Great staff. So helpful with everything