All properties in Santos, Sao Paulo State, Brazil

Novotel Santos Gonzaga

4-star hotel with 2 bars/lounges, near Gonzaga Beach

  • Free WiFi
ZAR 703

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Av Dona Ana Costa 473, Santos, 11060-003, Brazil
8,4.Very good.
  • Hotel bastante moderno com quartos bem sofisticados! Tem um excelente café da manhã! Uma…

    Oct 31, 2020

  • Excellent stay, friendly staff and clean room. Breakfast due to covid is a bit slow and…

    Oct 24, 2020

See all 364 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 288 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available

For families

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board
  • Hair dryer

What’s around

  • In Gonzaga
  • Gonzaga Beach - 7 min walk
  • Ponta da Praia Beach - 40 min walk
  • Miramar Shopping Center - 5 min walk
  • Shopping Parque Balneário - 5 min walk
  • Flag Square - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room, 1 Queen Bed, Ocean View
  • Superior Apartment, 1 Double Bed with Sofa bed
  • Superior Apartment, 1 Queen Bed
  • Executive Apartment, 1 Queen Bed
  • Executive Apartment, 1 Queen Bed, View
  • Superior Apartment, 2 Twin Beds
  • Standard Apartment, 1 Double Bed, Accessible


Av Dona Ana Costa 473, Santos, 11060-003, Brazil
  • In Gonzaga
  • Gonzaga Beach - 7 min walk
  • Ponta da Praia Beach - 40 min walk

What’s around


  • In Gonzaga
  • Gonzaga Beach - 7 min walk
  • Ponta da Praia Beach - 40 min walk
  • Miramar Shopping Center - 5 min walk
  • Shopping Parque Balneário - 5 min walk
  • Flag Square - 6 min walk
  • Boqueirao Beach - 8 min walk
  • Beach Edge Gardens - 9 min walk
  • Pompeia Beach - 10 min walk
  • Jose Menino Beach - 17 min walk
  • Embare Beach - 17 min walk

Getting around

  • Guarulhos - Governor Andre Franco Montoro Intl. Airport (GRU) - 83 min drive
  • Rio Grande da Serra Station - 52 min drive
  • Ribeirao Pires Station - 52 min drive

At a glance

Hotel size

  • This hotel has 288 rooms
  • This hotel is arranged over 23 floors


  • Check-in time 3 PM-6 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)


  • Pets allowed*
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite valet parking (BRL 25 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Sauna

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 484
  • Conference space size (meters) - 45


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • Elevator


  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Novotel Santos Hotel
  • Novotel Santos Gonzaga Santos
  • Novotel Santos Gonzaga Hotel Santos
  • Novotel Santos
  • Novotel Santos Brazil
  • Novotel Santos
  • Novotel Santos Gonzaga Hotel

Optional extras

Valet parking costs BRL 25 per day

Buffet breakfast is offered for an extra charge of BRL 45 per person (approximately)

Pets are allowed for an extra charge of BRL 80 per pet, per night


Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Novotel Santos Gonzaga does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs BRL 25 per day.
  • Yes, there's an outdoor pool.
  • Yes, pets are welcome. There's a charge of BRL 80 per pet, per night. Food and water bowls are available.
  • You can check in from 3 PM - 6 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Rockabilly (3-min walk), Original Co. (4-min walk), and Dusk Lounge & Bar (4-min walk).
  • Novotel Santos Gonzaga has 2 bars and an outdoor pool, as well as a sauna.
8,4.Very good.
  • 10,0.Exceptional

    Second time in Novotel with my family. Great location walking distance to many stores and beach. Fine restaurant and amenities like swimming pool gym.

    7 night family trip, Mar 15, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Best option in town

    Novotel Santos is my preferred option when I am in town. The hotel is new, the staff is friendly, breakfast is tasty, and facilities are new and comfy.

    Eduardo, 1 night family trip, Dec 24, 2019

    Verified guest review

  • 10,0.Exceptional

    Great place to stay in Santos

    I am originally from Santos so it feels a bit odd to stay at a hotel in my hometown. Santos used to have only a couple of decent hotels, but now it has all changed and the Novotel is one of the new good places to stay. I chose it based on the location, since it is exactly behind my parents' condo building. But the location is good for anyone - steps to shops, restaurants and the beach. We traveled with a 2-year old and when we arrived both the crib (Pack & Play style) and a child tub (the hotel only has showers, so they offer baby tubs) were already waiting for us in our room. First time this has ever happened in all of my travels! The room is not huge, but we were able to move around even with the crib. The bathroom has a separate toilet area closed off, which is good when traveling with more than 1 person. Good closet space for the size of the room and minibar with ok prices. You can use the minibar to store your own drinks (we used it for the baby's milk). We chose the options with breakfast and it had a great assortment of food, including hot options and the traditional Brazilian goodies (cheese bread, cakes etc). Fresh fruit also plentiful. Parking is extra but reasonable (25 reais per day in 2019) and it may take 5-10 minutes for the car do arrive since it is valet only - however, you will likely not need your car during your stay.

    Ana Luiza, 2 night family trip, Dec 23, 2019

    Verified guest review

  • 10,0.Exceptional

    Novotel Santos

    Excellent service and facilities from start to finish. Staff brilliant. All very helpful and patient. Rooms very comfortable and clean. Meals excellent and various amenities for keeping children busy. Location superb, near to many fine restaurants and the beach. Would both recommend and use again.

    Vania, 1 night family trip, Apr 9, 2019

    Verified guest review

  • 10,0.Exceptional

    Nice Hotel

    Amazing Hotel for the price, grat location, Friendly staff!

    Antony L, 2 night romance trip, Mar 30, 2019

    Verified guest review

  • 10,0.Exceptional

    Great price, amazing property

    Great location, amazing breakfast, friendly staff. New and clean. Beautiful views!

    Joao, 1 night romance trip, Dec 27, 2018

    Verified guest review

  • 8,0.Very good

    Good stay in Santos

    It was a good hotel with a great location

    Jonathan, 1 night business trip, Nov 11, 2018

    Verified guest review

  • 8,0.Very good

    o hotel e muito bom e bem localizado, o cafe da manh

    mauro issao, 1 night trip, Jul 17, 2021

    Verified guest review

  • 4,0.Fair


    Hotel fraco pelo preço que é cobrado. Na mesma cidade tem um hotel chamado Sheraton. Diárias durante a semana pelo mesmo valor. Não cobram por café da manhã. E tudo muito bem servido…

    Roberto da Fonseca Braga, 1 night family trip, Jul 10, 2021

    Verified guest review

  • 8,0.Very good

    Bom custo beneficio

    Hotel moderno e confortavel. Precisa melhorar a limpeza dos halls. Percebemos que o hall nao estava limpo.

    Paulo Eduardo, 3 night family trip, Jul 9, 2021

    Verified guest review

See all 364 reviews