Skip to main content.
All properties in Shanghai, China
1 room, 2 adults

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031, China

Luxury hotel with 2 restaurants, near Former French Concession
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 809 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Vibe
Awesome vibe
Location
Great location
Bar
Bar is awesome
Cleanliness
Could use a good cleaning

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

from ZAR 3,189
  • Deluxe Room, 1 King Bed, City View
  • Premier Room, 2 Queen Beds, City View
  • Suite, 1 Bedroom, Courtyard View
  • Grand Suite, 1 Bedroom, Courtyard View
  • Executive Suite, 1 Bedroom, Balcony
  • Presidential Suite, 2 Bedrooms
  • Studio Suite, 1 King Bed, City View, Corner
  • Room, 1 King Bed, Balcony, Courtyard View
  • Room, 2 Queen Beds, Balcony, Courtyard View
  • Deluxe Room, 1 King Bed, City View
  • Premier Room, 2 Queen Beds, City View
  • Suite, 1 Bedroom, Courtyard View
  • Grand Suite, 1 Bedroom, Courtyard View
  • Studio Suite, 1 King Bed, City View, Corner
  • Room, 1 King Bed, Balcony, Courtyard View
  • Room, 2 Queen Beds, Balcony, Courtyard View
  • Presidential Suite
  • Suite (Hengshan)

What’s around Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

Landmarks

  • In Xuhui
  • Former French Concession - 20 min walk
  • Jing'an Temple - 25 min walk
  • Xintiandi Style Shoppping Centre - 41 min walk
  • Hengshan Road - 5 min walk
  • Shanghai International Trade Plaza - 17 min walk
  • Huai Hai Road Shopping District - 20 min walk
  • Tianzifang - 21 min walk

Getting around

  • Shanghai (SHA-Hongqiao Intl.) - 25 min drive
  • Shanghai (PVG-Pudong Intl.) - 49 min drive
  • Shanghai South Railway Station - 15 min drive
  • Shanghai Railway Station - 20 min drive
  • Shanghai Hongqiao Railway Station - 31 min drive
  • Hengshan Road Station - 10 min walk
  • Zhaojiabang Road Station - 13 min walk
  • Changshu Road Station - 13 min walk

At a glance

Key facts

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
  • Spa services on site
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

12 Hengshan - Onsite restaurant.

Tops and Terrace - This restaurant specializes in fusion cuisine.

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai’s small print

Also known as

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan Collection
  • Twelve at Hengshan, A Luxury Collection Hotel, Shanghai Hotel
  • Twelve at Hengshan, A Luxury Collection Hotel, Shanghai Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai
  • Twelve at Hengshan A Luxury Collection Hotel Shanghai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of CNY 288 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Didn’t find the right property?

Continue searching for Shanghai, China

Recent reviews

Fabulous 8,8 From 61 reviews

Exceptional 10,0
Pleasure stay
hk1 night trip with friends
Good 6,0
Underwhelming room in a nice hotel
We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.
Snir, au5 night romance trip
Very good 8,0
Great location and neighbourhood. Super convenient connecting to Line 1 on the metro being right next door. Very good detail in design and overall a quiet hotel during my stay
hk1 night business trip
Very good 8,0
Good stay, wish it was better
Very nice room with good amenities, very comfortable. Convenient location, pretty streets in the neighborhood. Very peaceful garden. The pool area is beautiful. Room service is not so good, and expensive. Many bars nearby at night, but not enough eateries for a quick and good bite.
us4 night business trip
Exceptional 10,0
An oasis on Hengshan Road
This is a great hotel located in a chic part of Shanghai close to both Xujiahui and Jing’an Temple. Hotel itself is very new, modern, well appointed. The staff professional and friendly. Every reason to want to return, and I will
Robert, ca1 night trip

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

Is the description of this property not correct? Tell us