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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hotel Casa Maya

3,5-star3,5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free WiFi
Boulevard kukulcan km 5.5 zona hotelera, Cancun, QROO, 77500, Mexico

3.5-star beachfront resort with beach bar, near Tortuga Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • It was a great family place. The hotel is just a little run down. Needs some renovations.…Mar 26, 2021
  • El servicio fue bueno pero no me gusto que tuviera cocina yo solo quería el cuarto y…Mar 23, 2021

Hotel Casa Maya

from ZAR 1,268
  • Standard Studio
  • Ambassador Suite

What’s around Hotel Casa Maya

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 14 min walk
  • Cancun Convention Center - 2.5 mi / 4.1 km
  • La Isla Shopping Mall - 4.9 mi / 7.8 km
  • Ultramar Ferry Puerto Juárez - 5.6 mi / 9 km
  • Las Americas Cancun Mall - 8 mi / 12.9 km
  • Delfines Beach - 9.4 mi / 15.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 370 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free uncovered onsite self parking

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Basketball on site
  • Personal motorized watercraft on site
  • Playground on site
  • Volleyball on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Windsurfing nearby
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Wheelchair accessible
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Closed captioned TV
  • Wheelchair-width doorways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Sofa bed
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 24-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Microwave
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.

Recreation

On Site

  • Marina on site
  • Basketball on site
  • Personal motorized watercraft on site
  • Playground on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Hotel Casa Maya’s small print

Also known as

  • Casa Maya
  • Imperial Fiesta Club Hotel Casa Maya
  • Hotel Casa Maya Resort
  • Hotel Casa Maya Cancun
  • Hotel Casa Maya Resort Cancun
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Buffet breakfast is offered for an extra charge of MXN 286 for adults and MXN 143 for children (approximately)

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa Maya

  • Does Hotel Casa Maya offer free cancellation for a full refund?
    Yes, Hotel Casa Maya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa Maya?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Casa Maya?
    Yes, there's free self parking.
  • Is there a pool at Hotel Casa Maya?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Casa Maya?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Casa Maya?
    You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Casa Maya?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Mextreme (2.6 mi), Chuchito Perez (2.9 mi), and Carlos'n Charlie's Cancun (2.9 mi).
  • Is there an onsite casino at Hotel Casa Maya?
    No, this resort doesn't have a casino, but PlayCity Casino (5-min drive) and Royal Yak Casino and Sports Book (7-min drive) are both nearby.
  • What is there to do at Hotel Casa Maya and nearby?
    Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes basketball and volleyball. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include 2 bars and spa services. Hotel Casa Maya also has a garden.

Recent reviews

Very good 8,2 From 579 reviews

Exceptional 10,0
Home away from home
Another happy, relaxing vacation at Casa Maya. As the pandemic has affected us all, it was nice to see the resort still thriving. The rooms and guest areas were immaculate. As usual the staff was friendly and fabulous. Our needs changed a bit as we arrived and we were immediately greeted and taken care of. Nice to see a bit of new construction on the grounds, looks like a kids play area is happening with water slides and their own pool. The COVID testing was done at the resort and was quick. Again Casa Maya delivered. We had two breath taking views, one of the lagoon and hotel zone, when lit up at night is a sight to see. The second of the ocean and watching the boats in and out all day was only outdone by the sunsets at night. Definitely a recommend for a non all inclusive. We will definitely return as it has become our Mexican home away from home
Anthony, us1 night trip
Fair 4,0
Disappointment!!
I stayed at the Casa Maya specifically because it is the oldest hotel in Cancun. I thought it would have classic elegance at an affordable price. Maybe because of COVID, the service is horrible (??? lack of staff ???). The carpet in the room was FILTHY and worn. The hotel only changes linens and towels every 3 days: forced environmentalism??? On departure day, the room had not hot water at 5:30 am. After getting ready and going to check out, I tried to ask/tell the front desk and before I could finish the supervisor began speaking and telling me I waited too long to report the hot water problem. She would not stop talking to listen. I wanted NOTHING from the hotel except to give them my feedback. They were not interested. The food is third-rate. Everything is worn. There is no money exchange at the front desk (store only/limited hours).
Richard, us3 night trip
Exceptional 10,0
Nice hotel
Great hotel for a really good price
us8 night trip
Fair 4,0
went to relax not be bothered by sales pitch
the hotel was nice and clean, customer service is very cold. constant hounding on their sales pitch to view their presentation on buying into their timeshare.
Antonio, us5 night trip
Exceptional 10,0
Miss it already! 😁
I had the best time at Casa Maya! I came here just to relax, after finishing some studies, and this was exactly what I needed! Some great things about the hotel: 1. Front desk service is 5 star! Very caring and modest people, they go out of their way! Free masks, easy lost key replacement, late check-out possible if needed. The people at the door always smile—and it’s genuine! I know the difference. Special thanks to Misael and Ignacio at the front desk, who made my life easy and my stay worry-free. Outstanding service! 2. The beach is right at the hotel, and the locals will tell you that it’s one of the nicest in Cancun. No waves, soft sand, clean. 3. Cheap Covid testing is within walking distance. Carnitas Michoacán is a fantastic place for local food, about 15 minutes away, walking is along a beautiful water canal. 4. Clean, safe, warm environment all around. Thank you, Casa Maya! 😁
Vera, us11 night trip
Exceptional 10,0
Hidden Gem!
The wife and I stayed a week at another resort down the road and decided we wanted to stay one more night in Cancun and ended up finding this place last minute due to the reviews of the beach. It did not disappoint. The beach is wide and long, the water shallow and gentle with that unmistakable hue of blue. The only downside to this place is that there are no food options within walking distance so you will need to taxi about 5 minutes in either direction, eat onsite or make a trip to the supermercado to take advantage of the full kitchen in the Ambassador suite. We ate onsite and the food/service was fantastic but could see how this may not be enough variety if we would have stayed there longer. The rooms are spacious, in great condition and smelled fantastic. If you want to have low key beach days this place fits the bill very nicely!
us1 night trip
Exceptional 10,0
Great staff specially the one cleaning the room. They are hard workers and very nice.
william, us1 night family trip
Very good 8,0
The Lobby was beautiful and spacious. the Beach was clean and had plenty of lounge chairs. The view from the balcony was sublime.
MICHAEL, us1 night romance trip
Exceptional 10,0
Nice hotel
We stayed 2 nights. All is well: big room, good hotel, nice beach.
Artur, gb2 night family trip
Very good 8,0
Fair for the price, nice located beautiful beach ! Staff it’s the heart of hotel !
us9 night family trip

Hotel Casa Maya