01 June 2023
Dated facility but beautiful location
It was clear that the lockdown has caused some devastation to tourist industry in Vietnam. However, I am not at all impressed by their policy of taking deposit without my permission. They took deposit from my debit card instead of just swiping, on the 9th May and they still ( 2 June) owe me the difference from deductions of our spend. They assured me it would be refunded within a week! We are on a 6 week tour and if every hotel had employed this policy we would have no funds left on the charge card to live on. The staff at reception desk appeared very inexperienced. On the positive the cart drivers, chamber maids, gardeners were absolutely happy and provided service with a genuine smile. The a la cart food in the Vietnamese rest was amazing.
Rajendra, 4-night trip
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