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1 room, 2 adults
All inclusive

Secrets The Vine Cancun - All-Inclusive

5-star5 stars
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500, Mexico

Adults-only property with full-service spa, connected to the convention center, near Aquaworld
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Stayed 5 nights and ate at all of the restaurants. Plan to spend 2-3 hrs at a restaurant…Feb 26, 2021
  • Envy was great except the food if a 5 at best Feb 21, 2021

Secrets The Vine Cancun - All-Inclusive

from ZAR 7,569
  • Deluxe Ocean View King
  • Honeymoon Suite Ocean View
  • Honeymoon Suite Ocean Front
  • Master Suite Ocean View
  • Master Suite Ocean Front
  • Preferred Club Junior Suite Ocean View
  • Preferred Club Honeymoon Suite Ocean View
  • Preferred Club Master Suite Ocean View
  • Preferred Club Master Suite Ocean Front
  • Junior Suite Ocean View
  • Preferred Club Deluxe Ocean View
  • Preferred Club Honeymoon Suite Ocean Front
  • Deal of the Day
  • Deluxe Ocean View Double Beds
  • Preferred Club Deluxe Ocean View Double Beds
  • Deluxe Partial Ocean View King Bed
  • Deluxe Partial Ocean View Double Beds
  • Breakfast Plan Deluxe Ocean View King
  • Breakfast Plan Deluxe Partial Ocean View King

What’s around Secrets The Vine Cancun - All-Inclusive

Landmarks

  • In Zona Hotelera
  • Aquaworld - 12 min walk
  • Cancun Interactive Aquarium - 28 min walk
  • La Isla Shopping Mall - 31 min walk
  • Delfines Beach - 41 min walk
  • Maya Cancun Museum - 25 min walk
  • Ballenas Beach - 1 min walk
  • Marlin Beach - 12 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 497 rooms
  • Arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only*

  • Up to 22 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 7 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Scuba diving on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 2
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Sauna
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Scuba diving on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Secrets The Vine Cancun - All-Inclusive’s small print

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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets are allowed for an extra charge of MXN 1260 per pet, per night

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Secrets The Vine Cancun - All-Inclusive

  • Does Secrets The Vine Cancun - All-Inclusive offer free cancellation for a full refund?
    Yes, Secrets The Vine Cancun - All-Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Secrets The Vine Cancun - All-Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Secrets The Vine Cancun - All-Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Secrets The Vine Cancun - All-Inclusive?
    Yes, there are 4 outdoor pools.
  • Are pets allowed at Secrets The Vine Cancun - All-Inclusive?
    Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 1260 per pet, per night.
  • What are the check-in and check-out times at Secrets The Vine Cancun - All-Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Are there restaurants at or near Secrets The Vine Cancun - All-Inclusive?
    Yes, there are 7 onsite restaurants, featuring Mexican cuisine and ocean views. Nearby restaurants include Gustino Italian Grill (6-min walk), Puerto Madero (8-min walk), and La Capilla Argentina (9-min walk).
  • Is airport shuttle service offered by Secrets The Vine Cancun - All-Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Secrets The Vine Cancun - All-Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
  • What is there to do at Secrets The Vine Cancun - All-Inclusive and nearby?
    Have fun with onsite activities like volleyball, beach yoga, and scuba diving. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Secrets The Vine Cancun - All-Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room and access to a nearby outdoor pool.

Recent reviews

Superb 9,0 From 1 918 reviews

Exceptional 10,0
Hotel was very clean, staff very nice, the view on every level is gorgeous. After a while the all inclusive food wasn’t so good. But overall good place to stay I would stay here again.
Marquis, us4 night trip
Very good 8,0
Quick stay One week
Nice hotel - great stay while covid. Easy and quick to get covid testing to get home. Plus A++
Heidi, us7 night family trip
Poor 2,0
Beware - Poor Service, Not Worth Money
My girlfriends and I were excited for a get-away after quarantining for past year. We chose this resort on a recommendation from another friend. However, our was anything but good. What Worked - we rented one of the nicest rooms in the resort, which came with a $1,500 price tag. Facilities were clean and room itself was lovely, but that's where our pleasant experience ended. Negatives were as follows: We purchased "preferred" status, which was supposed to come with VIP check-in. What wasn't clear is that this was closed post COVID, so we kicked off our trip waiting in line 30 mins to check in. A butler was supposed to come with our room, but we only saw him the first day. He was unreachable after that. The food was EXTREMELY bland and service at restaurants was very slow. Our only guess is that they cut corners post COVID. The worst of all is that our bathing suits were BLEACHED after getting out of the hot tub (turned from purple to orange). When we informed the management, they told us the "chemical level" was fine and the bleaching came from our sunscreen. We explained this was impossible, but they would not take responsibility. When asked to see the "chemical report", they refused. What was most disappointing of all was the level of service this resort provided. We had purchased a VIP room and tipped the wait staff generously, but the level of service was not up to par for a "4-5" star hotel. I would definitely not recommend.
Molly, us3 night trip with friends
Exceptional 10,0
Staff is excellent. The hotel was extremely clean and made us feel very safe. Manny from the entertainment staff was excellent! Very friendly, funny, and full of energy.
LIRON, us3 night family trip
Exceptional 10,0
I did like the preferred option upgrade benefits like 12th floor pool.
us6 night romance trip
Exceptional 10,0
Excellent hotel. The best hotel in the hotel zone.
us1 night trip
Poor 2,0
Hotel charges you for everything possible. Staff can be extremely rude. Drinks suck and will give you a terrible headache. Had to pay for a bottle of champagne on new year because the hotel failed to find a solution for its guests who already paid a premium to stay at the hotel for New Year’s Eve. I will not return back to the hotel. What a terrible experience. Not worth the rate. I’ve stayed at many 4-5 star hotels and this is beyond the worse service I’ve ever experienced.
us4 night romance trip
Exceptional 10,0
This is a truly 5 star resort in every way. The best thing about it are the staff and the service that they provide. Overall 5 stars, and 10 stars for the staff.
us6 night family trip
Fair 4,0
I don’t recommend
Quality of food was terrible. They advertise top shelf alcohol and it wasn’t. Advertised hours of restaurants were wrong. I wouldn’t recommend anyone staying here. It’s overpriced for an all inclusive resort given the poor quality of food.
KENNETH, us3 night trip
Very good 8,0
Bars and restaurant close too early. Wait times at restaurants were too long
us2 night romance trip

Secrets The Vine Cancun - All-Inclusive