Pacific Palace Hotel

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Deluxe Twin, 2 Single Beds | Minibar, in-room safe, soundproofing, iron/ironing board
Deluxe Twin, 2 Single Beds | Minibar, in-room safe, soundproofing, iron/ironing board
Deluxe Twin, 2 Single Beds | Minibar, in-room safe, soundproofing, iron/ironing board

Overview of Pacific Palace Hotel

Pacific Palace Hotel

3.5 star property
3.5-star hotel in Batam with 2 restaurants and spa

7,6/10 Good

56 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
Main amenities
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 spa tubs
  • Nightclub
  • Free ferry terminal shuttle
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Business center
  • Airport shuttle
For families
  • Private bathroom
  • Television
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
  • Minibar

Choose dates to view prices

About this area

What's nearby

  • Harbor Bay Ferry Terminal - 2 min drive
  • Nagoya Hill Mall - 4 min drive
  • Batam Centre Ferry Terminal - 17 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 35 min drive
  • Singapore Changi Airport (SIN) - 14.1 miles/22.7 km
  • Seletar Airport (XSP) - 20.8 miles/33.4 km
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle

About this property

Pacific Palace Hotel

3.5-star hotel
You can look forward to a nightclub, a roundtrip airport shuttle, and a poolside bar at Pacific Palace Hotel. Treat yourself to a body scrub, a massage, or aromatherapy at Adorabella Massage, the onsite spa. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a grocery/convenience store and dry cleaning/laundry services.
Additional perks include:
  • Free self parking
  • A free ferry terminal shuttle, ATM/banking services, and smoke-free premises
  • Luggage storage, tour/ticket assistance, and meeting rooms
Room features
All guestrooms at Pacific Palace Hotel offer comforts such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Coffee/tea makers and phones


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms


  • Check-in time from 2 PM - noon
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*
  • Free ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store

Working away

  • Business center
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Nightclub
  • 2 spa tubs
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom
  • Wheelchair-accessible parking


  • English
  • Indonesian

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone


  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Athenas Restaurant - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Neptune Lounge - Onsite lobby lounge. Open daily.
Golden Palace - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Does Pacific Palace Hotel offer free cancellation for a full refund?
Yes, Pacific Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pacific Palace Hotel?
As of 01 October 2022, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on 20 October 2022 start from R687, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pacific Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pacific Palace Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pacific Palace Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Pacific Palace Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pacific Palace Hotel?
You can check in from 2 PM - noon. Check-out time is noon.
What is there to do at Pacific Palace Hotel and nearby?
Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.
Are there restaurants at or near Pacific Palace Hotel?
Yes, there are 2 onsite restaurants. Nearby restaurants include Pounce (5-min walk), Podok Kuring (10-min walk), and Dju Dju Baru (13-min walk).
What's the area around Pacific Palace Hotel like?
Pacific Palace Hotel is a short 14-minute walk from Harbor Bay Ferry Terminal and 17 minutes' walk from Nagoya Hill Mall.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

We are happy with the stay
Candy, 1-night trip with friends
Verified guest review

6/10 Good

Food & ambiance was worse, the room was big but run down with the price, not worth it.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay, peaceful enviroment staff are friendly
2-night trip with friends
Verified Expedia guest review

8/10 Very good

room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
2-night trip
Verified Expedia guest review

8/10 Very good

2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Connie, 1-night romance trip
Verified guest review

10/10 Exceptional

Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
1-night family trip
Verified Expedia guest review

6/10 Good

The bedsheet was not changed and smells pee.
1-night trip with friends
Verified guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Worth for stay family
Worth for family stay Good breakfast Room size was very good
Manikandesh, 2-night family trip
Verified guest review

6/10 Good

2-night family trip
Verified guest review