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All properties in Krakow, Lesser Poland Voivodeship, Poland
1 room, 2 adults

Crystal Suites Chez Helena

3,5-star3,5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Microwave
  • Refrigerator
ul. Szeroka 14, Krakow, Lesser Poland, 31-053, Poland

Central aparthotel connected to the convention center, within easy reach of Wawel Castle
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Microwave
    • Refrigerator
  • Collect stampsYou can collect™ Rewards stamps here
Tasty breakfast
Fantastic service
Great room
Awesome vibe

Crystal Suites Chez Helena

from ZAR 1,102
  • Deluxe Room, Patio
  • Deluxe Room, Courtyard View
  • Deluxe Room (Street View)
  • Family Penthouse, Kitchenette

What’s around Crystal Suites Chez Helena


  • In Kazimierz
  • Wawel Castle - 17 min walk
  • Oskar Schindler Factory - 17 min walk
  • Main Market Square - 17 min walk
  • St. Mary's Basilica - 16 min walk
  • Cloth Hall - 17 min walk
  • Dragon's Den - 17 min walk
  • ICE Krakow Congress Centre - 18 min walk

Getting around

  • John Paul II - Balice Airport (KRK) - 31 min drive
  • Krakow Glowny Station - 21 min walk
  • Wieliczka Station - 11 min drive
  • Krakow Plaszow Station - 13 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts


  • 6 apartments
  • Arranged over 3 floors


  • Check-in time starts at 1:00 PM
  • Check-out time is 11 AM
The front desk is open daily from 9:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *

  • Train station shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, Polish.

At the aparthotel

Food and drink
  • To-go breakfast daily (surcharge)
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Handrails in stairways
Languages Spoken
  • English
  • Polish

In the apartment

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Things to enjoy
  • Individually furnished
  • Number of living rooms 1
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 26-inch LCD TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • In-room safe

Crystal Suites Chez Helena’s small print

Also known as

  • Crystal Suites Chez Helena
  • Crystal Suites Chez Helena Krakow
  • Crystal Suites Chez Helena Aparthotel
  • Crystal Suites Chez Helena Aparthotel Krakow
  • Crystal Suites Chez Helena Apartment
  • Crystal Suites Chez Helena Apartment Krakow
  • Crystal Suites Chez Helena Krakow
  • Crystal Suites Chez Helena Kr


This property does not have elevators.

This property advises that enhanced cleaning measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

To-go breakfast is offered for an extra charge of PLN 40 for adults and PLN 40 for children (approximately)

Airport shuttle service is offered for an extra charge of PLN 99 per vehicle (roundtrip)

Airport shuttle service for children costs PLN 99

Train station pick-up and train station drop-off service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Crystal Suites Chez Helena

  • Does Crystal Suites Chez Helena offer free cancellation for a full refund?
    Yes, Crystal Suites Chez Helena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Are pets allowed at Crystal Suites Chez Helena?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Crystal Suites Chez Helena?
    You can check in starting at 1:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Crystal Suites Chez Helena?
    Yes. Nearby restaurants include Szara Kazimierz (1-min walk), Ulica Krokodyli (1-min walk), and Vinci Ristorante (1-min walk).
  • Is airport shuttle service offered by Crystal Suites Chez Helena?
    Yes, an airport shuttle is available. The charge is PLN 99 per vehicle roundtrip.

Recent reviews

Exceptional 9,8 From 23 reviews

Exceptional 10,0
Superb hotel
Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
christopher, gb2 night trip
Exceptional 10,0
Krakow stay
Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Clive, gb4 night trip
Exceptional 10,0
Very good location
Patricia, gb4 night trip
Exceptional 10,0
Heart of the Jewish quarter
Great location & helpful staff
sg2 night trip with friends
Exceptional 10,0
Ticked All Our Boxes
This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
au4 night romance trip
Exceptional 10,0
Perfect nights
Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay
Mark, gbBusiness trip
Exceptional 10,0
I booked four apartments here for 8 of us and each apartment was absolutely beautiful. They had everything you needed and more. Decorated beautifully, clean and tidy and i honestly had the best nights sleep in the very comfy beds! The location is perfect, amazing restaurants right outside your door and the center a short walk away. Honestly could not fault this place at all will definitely be back!
Rosie, gb3 night trip with friends
Exceptional 10,0
Highly recommend!
Fantastic! The apartment is cute, comfortable, and in a great location. We had a fabulous time. Great value for the price.
Emily, us2 night trip with friends

Crystal Suites Chez Helena

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