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All properties in Mecca, Makkah Province, Saudi Arabia
1 room, 2 adults

Hotel Pullman ZamZam Makkah

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Abraj Al-bait., Central Area Ajyad, Mecca, 21955, Saudi Arabia

Luxury hotel with 2 restaurants, connected to a shopping center, near Great Mosque of Mecca
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The location of this hotel is one of the best. I was upgraded to a Kaaba facing room. I…Jun 14, 2018
  • I went for Umrah on the 30 Ramadan 2021, I got there at 9 am and they offered me…May 11, 2021

Hotel Pullman ZamZam Makkah

from ZAR 1,348
  • Classic Room, 2 Twin Beds, City View
  • Superior Room, 2 Twin Beds (Partial Haram View)
  • Deluxe Room, 2 Twin Beds (Partial Kaaba View)
  • Presidential Suite, Multiple Beds (Partial Kaaba View)
  • Executive Suite, Multiple Beds (Kaaba View)
  • Presidential Suite, Multiple Beds, City View
  • Presidential Suite, Multiple Beds (Partial Haram View)
  • Classic Room, Multiple Beds, City View
  • Junior Suite, 2 Twin Beds, City View

What’s around Hotel Pullman ZamZam Makkah

Landmarks

  • Heart of Mecca
  • Great Mosque of Mecca - 6 min walk
  • Kaaba - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk
  • King Fahad Gate - 3 min walk
  • Well of Zamzam - 5 min walk
  • Safa and Marwah - 8 min walk
  • Souk Al-Khalil - 6 min walk

At a glance

Key facts

Hotel size

  • This hotel has 1 315 rooms
  • This hotel is arranged over 33 floors

Arriving/leaving

  • Check-in time 4:00 PM-6:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • Local laws may restrict unmarried guests from sharing a room

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite valet parking (SAR 250 per day)

  • Free offsite parking nearby

Payment types at the property

Other information

  • No alcohol allowed onsite
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 100
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2005
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Arabic
  • English
  • French
  • Hindi
  • Indonesian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Al Zahra - This restaurant serves breakfast, lunch, and dinner.

Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Hotel Pullman ZamZam Makkah’s small print

Also known as

  • Hotel Pullman ZamZam Makkah
  • ZamZam Pullman Makkah Hotel
  • Pullman Zamzam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel
  • Hotel Pullman ZamZam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel Mecca
  • Hotel Pullman ZamZam Makkah Mecca
  • Pullman Makkah Hotel
  • Pullman ZamZam Hotel
  • Pullman ZamZam Makkah
  • Pullman ZamZam Makkah Mecca
  • ZamZam Makkah Hotel
  • ZamZam Pullman
  • ZamZam Pullman Hotel

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Early check-in can be arranged for an extra charge of SAR 200 (subject to availability)

Late check-out can be arranged for an extra charge of SAR 200 (subject to availability)

Valet parking costs SAR 250 per day

Rollaway beds are available for SAR 150.0 per night

Buffet breakfast is offered for an extra charge of SAR 90.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Pullman ZamZam Makkah

  • Does Hotel Pullman ZamZam Makkah offer free cancellation for a full refund?
    Yes, Hotel Pullman ZamZam Makkah does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Pullman ZamZam Makkah?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Pullman ZamZam Makkah?
    Yes. Valet parking costs SAR 250 per day.
  • Are pets allowed at Hotel Pullman ZamZam Makkah?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Pullman ZamZam Makkah?
    You can check in from 4:00 PM - 6:00 AM. There's a charge of SAR 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of SAR 200 (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Pullman ZamZam Makkah?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Five Guys (5-min walk), Albaik (6-min walk), and Al Farough (9-min walk).

Recent reviews

Good 7,2 From 444 reviews

Very good 8,0
Good Hotel
Good hotel . you need to book housekeeping or you will miss them !
Fahed, gb3 night family trip
Exceptional 10,0
Parking Free or not?
Hotel registeration included free parking but reception refused to give parking. Had to park far from hotel and take taxi to get to hotel. I was told that the only parking available at hotel was valet parking at 270 SAR per night. Rooms were ok and beds were comfortable.
us1 night family trip
Poor 2,0
Very bad experience no parking poor stuff poor service
us1 night business trip
Good 6,0
It is an old hotel. Lights did not all work and the bathroom looks old and well used. The reception is misleading as u think it is going to be 5star level. Furnishings old and lamp cracked. Even the tvs are older style. The room service was good.
gb2 night family trip
Fair 4,0
Overall disappointed
The hotel is located in front of the Kaaba so when you book a room with a view on it it is supposed to be a crystal clear view like they advertise, but it was a partial view only hard to sit in a corner and enjoy it. The lifts are not dedicated lifts and when crowded it takes forever to get there. The parking is insanely expensive US$61 for 24 hours. The cleanliness is not matching the price and the name of the hotel.
Hawa, ie1 night family trip
Exceptional 10,0
Short stay with family
The Hotel is in excellent location the 2 queen room is very comfortable room (the beds are very soft and clean) for My family with 2 kids the main issue is car parking is expensive even in off season time.
Mohamed, ie1 night family trip
Exceptional 10,0
Perfect stay with good price but very high charges for Parking.
us1 night family trip
Exceptional 10,0
Pullman ZamZam Makkah
Amazing, friendly and comfortable
ZAKI, ie2 night family trip
Poor 2,0
The town is close I never went I need my money back
Eldreny, us6 night family trip
Exceptional 10,0
Cleanliness and very close Al Haram which is my point of contact...
us3 night trip

Hotel Pullman ZamZam Makkah