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SchlossHotel Zermatt – Active & CBD Spa Hotel

4-star hotel in Zermatt City Centre with spa and indoor pool

  • Free WiFi
From
ZAR 4,461

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Bahnhofplatz 18, Zermatt, 3920, VS, Switzerland
9,4.Exceptional.
  • Quiet and convenient location. The breakfast was great.

    Sep 8, 2021

  • Fantastic location and great service. Friendly staff and great breakfast. Very clean and…

    Mar 26, 2021

See all 153 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available

Guests rated location

Quiet
Walkable
Safe
Convenient
Shopping
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 49 smoke-free guestrooms
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Bar/lounge

For families

  • Babysitting or childcare (surcharge)
  • Free toiletries
  • Garden
  • Terrace
  • Laundry facilities
  • Hair dryer

What’s around

  • In Zermatt City Centre
  • Matterhorn Ski Paradise - 1 min walk
  • Tour Monte Rosa - 1 min walk
  • Matterhorn Museum - 6 min walk
  • St. Mauritius Church - 7 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Single Room (Style)
  • Double Room
  • Twin Room with Extrabed (rustic or modern)
  • Deluxe Apartment (Cleaning every 3 days)
  • Junior Suite, Mountain View (rustic or modern)
  • Apartment (Penthouse - Cleaning every 3 days)
  • Deluxe Double Room
  • Luxury Suite
  • Family Room
  • Family Suite

What’s around

Landmarks

  • In Zermatt City Centre
  • Matterhorn Ski Paradise - 1 min walk
  • Tour Monte Rosa - 1 min walk
  • Matterhorn Museum - 6 min walk
  • St. Mauritius Church - 7 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk
  • Mountaineers Cemetery - 7 min walk
  • Zermatt-Furi Gondola - 14 min walk
  • Sunnegga Ski Resort - 35 min walk
  • Furi Ski Area - 44 min walk
  • Riffelberg Express Gondola - 44 min walk

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 1 min walk
  • Zermatt Station - 1 min walk
  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Free train station pick-up
map
See on map
Bahnhofplatz 18, Zermatt, 3920, VS, Switzerland

At a glance

Hotel size

  • This hotel has 49 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • 1 per room
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free train station pick-up*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Bar/lounge
  • Room service

Things to do

  • Helicopter/airplane tours on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby
  • Water skiing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1964
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • In-room safe

Special features

Spa

Spa Schlosshotel has 1 treatment room. Services include hot stone massages and sports massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Helicopter/airplane tours on site

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby
  • Water skiing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of CHF 15.00 per pet, per day

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Eurocard and cash.

Also known as

  • Schlosshotel Life Style Zermatt Hotel
  • Schlosshotel my Lifestyle
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Zermatt
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel Zermatt
  • Schlosshotel Hotel
  • Schlosshotel Hotel Zermatt
  • Schlosshotel Zermatt
  • Schlosshotel Tenne Hotel Zermatt
  • Schlosshotel Tenne Zermatt
  • Schlosshotel Life Style Hotel
  • Schlosshotel Life Style Zermatt
  • Schlosshotel Life Style

*See fees & policies for additional details or extra charges

FAQs

  • Yes, SchlossHotel Zermatt – Active & CBD Spa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at SchlossHotel Zermatt – Active & CBD Spa Hotel.
  • Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of CHF 15.00 per pet, per day. Food and water bowls are available.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Contactless check-in is available.
  • Yes. Nearby restaurants include Bäckerei Fuchs (4-min walk), Le Gitan (5-min walk), and Pizzeria Le Vieux Valais (5-min walk).
  • During the winter, enjoy nearby recreation like ice skating and cross-country skiing, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SchlossHotel Zermatt – Active & CBD Spa Hotel also has a sauna and a fitness center, as well as a garden.
9,4.Exceptional.
  • 10,0.Exceptional

    I just loved my stay. I want to come back as soon as possible.

    Raquel, 3 night family trip, Jan 2, 2021

    Verified Orbitz guest review

  • 10,0.Exceptional

    Best location in Zermatt..

    We have been using the Schlosshotel for many years now - the location by the main train station and the Gornergrat Railway is ideal, and the hotel is very comfortable with good sized bedrooms, bathrooms and excellent staff. We wouldn't stay anywhere else!

    Mark, 6 night trip, Feb 8, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    We had a lovely stay - perfect hotel for a low key skiing break.

    5 night family trip, Feb 1, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Great location good service would highly recommend

    2 night family trip, Dec 18, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Great location with a cross street from station!. Amazingly,hotel provide us with pick up service. It was ready. We have 6 luggage with 5 people. Also they prepared large umbrellas at the front door.

    Kwan, 1 night trip with friends, Oct 14, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    High quality hotel with excellent facilities. Perfectly positioned 100m from the railway station with mountain views all around. Comfortable, clean and quiet room. Friendly and helpful staff. Fantastic breakfast.

    3 night romance trip, Oct 1, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    It is a beautiful hotel in a beautiful location. Amenities are great but we didn't have much time to explore them.

    1 night family trip, Sep 22, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    High quality property, excellent breakfast choice, lovely spa

    2 night romance trip, Sep 10, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Wonderful stay!

    We had a wonderful view of the Matterhorn every morning from our deck. The breakfast was wonderful each day. On the day we left, we were leaving before breakfast was available, They had a bagged breakfast at the front desk in the morning waiting for us. It is very easy to get to from the train station. It is also very close to everything. We would go back again.

    Karin, 4 night trip, Aug 20, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Amazing! A wonderful hotel in the most central location in front of the train station Zermatt. 150 meters away from the train station Zermatt. A minute walk! The dining room is designed in a style of alpine style; The walls of wood coverage. Nice and tasting breakfast. The hotel has been attentive to our needs. the hotel manager solved our problems in no time !to our satifaction

    dina, 4 night romance trip, Aug 12, 2019

    Verified Hotels.com guest review

See all 153 reviews