All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Palm at Playa

4-star4 stars
8th Street between 5th and 10th AvenuePlaya del CarmenQROO77710Mexico

Playa del Carmen beach hotel with 2 restaurants, outdoor pool
  • Free cooked-to-order breakfast, free WiFi, and free parking
  • Collect nightsFor every 10 nights, get 1 free*!
Great location
Great pool
Tasty breakfast
227See all 227 reviews
From 1,858 reviewsTripAdvisor Traveller Rating

The Palm at Playa

from ZAR 2,416
  • Palm Room
  • Loft, 1 King Bed
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *

  • Ferry terminal shuttle *


  • Free self parking (limited)


  • Area shuttle *

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 3
  • Year Built 2012
  • Elevator/lift
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


Sabor a Mar - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Love Restaurant - This poolside restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This rooftop bar is located by the pool. Happy hour is offered. Open daily.

The Palm at Playa’s small print

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico


Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: USD 1.15 per night
  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Palm at Playa


  • In Centro
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 2 min walk
  • Central Square - 3 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Yucatek Divers - 5 min walk
  • Quinta Alegria - 7 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 100 min drive
  • Free self parking
  • Limited parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

Recent reviews

Superb 9.2 From 227 reviews

The Palm at Playa
Great everything...
Great everything!!!
Carlos, us1 night trip
The Palm at Playa
Very Good8.0
Amazing Honeymoon
The stay was amazing. The room was cleaned well every day. The rooftop pool area was fantastic, great food and drinks, very attentive staff. The breakfast in the restaurant was good, serving staff in the restaurant were great. Noisy bar across the street but quited down around 12-1am.
Braydon, ca10 night trip
The Palm at Playa
Very Good8.0
Great Hotel but could improve
The hotel is very well placed on the corner of Quinta Ave in which all the magic happens in Playa del Carmen. Super close to the beach and also include a pool at its roof top, you cannot beat that. The check-in is painless (same goes for the checkout) and the staff is extremely friendly. The hotel has very nice and comfortable rooms (depending on which floor-plan you choose) but overall great. The rooms are not very well sound proofed and the cantina blasting it's music across the street from the hotel, will keep you up at night as their music plays well into the wee hours of the morning. Obviously, the hotel is very well located and as a consequence has bars and clubs, but I personally think the hotel should have made an effort to soundproof (partially at least) so the guests can rest (most customers are on vacation, right?). Going back to the cleanliness of the room/bath, this part was immaculate, so points to the staff with the maintenance of the rooms. The only issue I found was that the showers barely have any hot water, lest warm. Ice cold showers may be great to wake up from a hangover, but not my cup of tea as a business traveler. Finally, I wanted to mention their internet which is really poor, both in connectivity and in speed. I really hope they focus on fixing this issue and increasing connectivity (simple with google wifi) and as for speeds, other hotels in the area offer higher connections. This affects more the businessman and a little less the vacationer.
A Traveller, us1 night trip
The Palm at Playa
Very Good8.0
Great rooftop pool
The suite was big, clean and comfortable. The rooftop and pool were awesome. The staff were friendly and helpful. Location was great but be prepared for noise we’ll past midnight. As I’m an early riser, I would not stay so near the heart of 5th Avenue again.
Jeff, us5 night trip
The Palm at Playa
We had an amazing time during our stay at The Palm. The service was great and the room was spacious and modern. We loved Sandra, the concierge, as she was incredibly kind and helpful with helping us plan day trips. We can't wait so stay there again!
Kerry, us7 night trip

See all reviews

The Palm at Playa

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