Hotel Puerto Palace

Property class: 4
Family-friendly hotel in Puerto de la Cruz with restaurant and pool bar

Choose dates to view prices

When visiting Puerto de la Cruz, Hotel Puerto Palace is a great choice to consider. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools and 2 hot tubs
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Children's pool
  • Pool bar
  • Spa services
  • Babysitting
  • Business center

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Television
  • Garden
The current price is R1 779
R1 957 total
includes taxes & fees
29 Oct - 30 Oct

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Double Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Double Room

8,4 out of 10
Very good
(15 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Standard Single Room

A hotel room with a bed, two nightstands, a phone, and wall-mounted lamps.

Standard Single Room

8,0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Standard Triple Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Triple Room

8,0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Double Room Single Use

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Double Room Single Use

9,0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Double Room Single Use, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room Single Use, Pool View

8,0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Double Room Single Use, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room Single Use, Sea View

  • 32 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Double Room, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room, Pool View

8,8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Double Room, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room, Sea View

9,6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Triple Room, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Triple Room, Sea View

  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Triple Room, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Triple Room, Pool View

9,0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Double Room, Pool View (2 adults and 1 child)

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room, Pool View (2 adults and 1 child)

7,4 out of 10
Good
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Double Room, Sea View (2 adults and 1 child)

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room, Sea View (2 adults and 1 child)

  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Standard Room (2 adults and 1 child)

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Room (2 adults and 1 child)

  • 32 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Economy Double Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Double Room

  • 1 bedroom
  • Sleeps 2

View all photos for Economy Triple Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Triple Room

  • 1 bedroom
  • Sleeps 3

View all photos for Family Room (4 adults)

A hotel room with a large bed, two bedside lamps, a patterned headboard, and a nightstand with a power outlet.

Family Room (4 adults)

  • 2 bedrooms
  • Sleeps 4

View all photos for Family Room (3 adults)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (3 adults)

  • 2 bedrooms
  • Sleeps 3

View all photos for Family Room (2 adults, 2 children)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (2 adults, 2 children)

  • 2 bedrooms
  • Sleeps 4

View all photos for Standard Single Room, Pool View

A neatly made bed with two pillows, a headboard with a leaf pattern, two bedside lamps, and a nightstand with a phone and a pen.

Standard Single Room, Pool View

8,0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1

View all photos for Standard Single Room, Sea View

A hotel room with a bed, two nightstands, a phone, and wall-mounted lamps.

Standard Single Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 1

View all photos for Family Room (3 adults and 1 child)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (3 adults and 1 child)

8,0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4

View all photos for Economy Double Room (2 adults + 1 child)

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Double Room (2 adults + 1 child)

  • 1 bedroom
  • Sleeps 2

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About the area

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Taoro Park - 8 min walk - 0.8 km
  • Risco Belle Aquatic Gardens - 12 min walk - 1.0 km
  • Garden Beach - 14 min walk - 1.2 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Loro Park - 19 min walk - 1.6 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive
  • Tenerife South Airport (TFS) - 73 min drive

Restaurants

  • ‪Nos Que Churros - ‬6 min walk
  • ‪Restaurante Peruano - ‬13 min walk
  • ‪Cafetería Bahía Chiripa - ‬13 min walk
  • ‪Cafetería Mazaroco - ‬13 min walk
  • ‪Churrería Perdomo - ‬13 min walk

About this property

Hotel Puerto Palace

  • When visiting Puerto de la Cruz, Hotel Puerto Palace is a great choice to consider. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition.

At a glance

CHECK-IN
16:00
CHECK-OUT
12:00

Hotel size

    • 314 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • On-site parking is limited

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Lifeguard on site

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Basketball
  • Volleyball
  • Mini golf
  • Beach nearby
  • Hiking/biking trails nearby
  • Fishing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Spa services
  • 2 hot tubs
  • Outdoor tennis court
  • Sauna
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.

Fees & policies

Optional extras

  • Safes in guestrooms can be used for EUR 2.50 per day

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 30.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Is there a pool at Hotel Puerto Palace?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hotel Puerto Palace?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerto Palace?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Puerto Palace?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Puerto Palace?

No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.

What is there to do at Hotel Puerto Palace and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Hotel Puerto Palace?

Yes, there's an onsite restaurant.

Does Hotel Puerto Palace have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Puerto Palace like?

Hotel Puerto Palace is a short 7-minute walk from Taoro Park and 12 minutes' walk from Risco Belle Aquatic Gardens.

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Reviews

Hotel Puerto Palace Reviews

8,6

Excellent

9,2

Cleanliness

7,8

Location

8,8

Staff & service

8,4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was lovely, well-maintained, and enjoyable, with many guests praising its pleasant atmosphere and facilities. (21 reviews)
  • The restaurant offered a good variety of meals, with excellent breakfast and dinner options, and pleasant dining service. (16 reviews)
  • Free parking was available and easily accessible for guests. (4 reviews)
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Popular mentions

Room
Breakfast
Service staff
Food
Bed
Gyms (public)
Desserts
Balcony
Weather
View

Reviews

Verified review

10/10 Exceptional

Beautiful hotel, staff were friendly and helpful. Very clean and really comfortable beds. The only downside was that after 4pm the only bar snacks were pizza. The drinks were quite expensive too. The evening entertainment could of been better. Apart from those 2 things, the holiday was amazing
Verified review

10/10 Exceptional

Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Verified review

8/10 Very good

Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Cloudy day but still hot
Nice little seating area near reception.
Outside at night
Verified review

10/10 Exceptional

Good hotel, kids friendly
Verified review

10/10 Exceptional

We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Verified review

10/10 Exceptional

Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Verified review

8/10 Very good

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views
Verified review

10/10 Exceptional

Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Verified review

10/10 Exceptional

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Verified review

10/10 Exceptional

The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Verified review

10/10 Exceptional

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Verified review

8/10 Very good

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Verified review

8/10 Very good

Hotel and staff very good, but wifi reception in the room was nonexistent.
Verified review

10/10 Exceptional

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Verified review

10/10 Exceptional

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Verified review

8/10 Very good

Great pool area. WIFI not really up to par in the room. Scetchy.
Verified review

8/10 Very good

The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement.
Verified review

8/10 Very good

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Verified review

6/10 Good

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Verified review

10/10 Exceptional

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Verified review

8/10 Very good

Staff very friendly and helpful, hotel and rooms dated but very clean
Verified review

10/10 Exceptional

Excellent buffet breakfast and dinner, nice view, good deal in happy hours Good price for what they offer Staff very helpful and nice Areas for improvement: parking limited at time, WiFi weak at times and they charge for use the safety box in the room
Verified review

10/10 Exceptional

Very nicely cleaned room. Professional reception, Nice room and bathroom. I had a large terrace with green plants around me, where I enjoyed reading.
Verified review

10/10 Exceptional

Great hotel
Verified review

10/10 Exceptional

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