Hotel Okaan

Photo gallery for Hotel Okaan

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Hotel Okaan

VIP Access

Hotel Okaan

3.5 star property
3.5-star hotel with spa, near Cenote Ik kil

8,8/10 Fabulous

557 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
The price is R2 220
Price available on 2022/08/22
Map
km 122 Carr Merida-Puerto Juarez, Chichen Itza, YUC, 97750
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Room service
  • Business center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Cenote Ik kil - 8 min drive

Getting around

  • Mérida International Airport (MID) - 107 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Okaan

A great choice for a stay in Chichen Itza, Hotel Okaan features an airport shuttle and a rooftop terrace. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body scrubs, or body treatments. An outdoor pool, a poolside bar, and a garden are other highlights. The restaurant and location get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 22 rooms

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas (fines apply)
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Turndown service

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, body scrubs, and body treatments. The spa is equipped with a mud bath.

The spa is open select days. Guests under 15 years old are not allowed in the spa.

Dining

Onsite venue - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of MXN 200.00 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 10 PM
  • Guests under 15 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Also known as

Hotel Okaan
Hotel Okaan Piste
Okaan
Okaan Piste
Hotel Okaan Chichen Itza
Okaan Chichen Itza
Hotel Okaan Hotel
Hotel Okaan Chichen Itza
Hotel Okaan Hotel Chichen Itza

Frequently asked questions

Overall score and ratings

8,8

Fabulous

9,1/10

Cleanliness

8,8/10

Staff & service

8,6/10

Amenities

8,8/10

Property conditions & facilities

9,2/10

Eco-friendliness

6/10 Good

Booked with breakfast, and the breakfast was non existing. It was supposed to be a cintinental breakfast but you pay for basically nothing. We received a small bowl of bread for all four of us with one small packet of Jam and some butter. The swimming pool looks nice but it is not cleaned at all. It has a great potentual but everywhere but the restaurant looks abandoned.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Loved the peace and tranquility. Restaurant staff were incredible, food was delicious.
Antonio, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Okaan hotel was unbelievable with a view of the world’s wonder from their rooftop. Going to see the pyramid is a must but the amount of people and the sun is dreadful no matter the time you go. As well Okaan has the cenote ik kil right in front of it but suytun is only a thirty min drive. As you pass by visit the town Valladolid and grab a bite
Monica, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort is surrounded by beautiful pristine nature, untouched and unpolluted. Great for stargazing at night and even on very hot days, the area is cool and very shaded from the jungle landscape. Great pools and bungalows, and the restaurant is incredible! Cochinita pibil was my favorite! Deep Mayan culture runs through the town about 2km away, and the Pyramids and ruins of Chichen Itza are only 1km away. Very convenient, comfortable, clean and luxurious hotel! I'll definitely stay again
Tori, 4-night trip
Verified Travelocity guest review

10/10 Exceptional

Quiet and pleasant jungle hotel experience. Great food and service.
Hans, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gördüğüm en harika yerlerden biriydi herşeyiyle muhteşemdi hem çalışanlar hemde ortam olarak .
Cigdem, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jannah, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I liked everything at the hotel, we didn’t have WiFi in our room which was perfect so that we could just experience the whole natural environment!! Nothing to change!! If some one found a gold back and white diamonds ring, please I want it back!!!! I offer a reward. Contact the Hotel please.
Americo, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Bountiful place
denise, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

robert, 2-night family trip
Verified Hotels.com guest review