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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Maya del Carmen

2,5-star2,5 stars
Great for families

Good to know

  • Children's pool
  • Beach nearby
  • Free self parking
  • Free WiFi
Avenida 10 Esq. Calle 40, Playa del Carmen, QROO, 77710, Mexico

Hotel with outdoor pool, near Quinta Avenida
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Children's pool
    • Beach nearby
    • Free self parking
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Stayed for a few days in February and would stay again. Place is older, but the courtyard…Feb 18, 2021
  • Pros: location, pool area, feeling of seclusion inside property, quiet at night,…Feb 16, 2021

Hotel Maya del Carmen

from ZAR 495
  • Amaite
  • Hatsa-Ha
  • Habuc

What’s around Hotel Maya del Carmen

Landmarks

  • In Downtown
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Grand Coral Golf Riviera Maya - 2.9 mi / 4.6 km
  • Xplor Theme Park - 6.9 mi / 11 km
  • Xcaret Eco Theme Park - 7.3 mi / 11.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Barbecue grills
  • Water dispenser
Things to do
  • Outdoor pool
  • Children's pool
  • Ecotours nearby
  • Golfing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2000
  • Garden
  • Picnic area
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Yard
  • Individually decorated
  • Separate dining area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer (on request)
Be entertained
  • 24-inch TV
  • Cable TV channels
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Hotel Maya del Carmen’s small print

Also known as

  • Carmen Maya
  • Hotel Maya del Carmen Hotel
  • Hotel Maya del Carmen Playa del Carmen
  • Hotel Maya del Carmen Hotel Playa del Carmen
  • Hotel Maya del Carmen
  • Maya Carmen
  • Maya del Carmen
  • Hotel Maya Carmen Playa del Carmen
  • Hotel Maya Carmen

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 9 AM to 9 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Sanitation services: USD 1.36

Breakage deposit: USD 50 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

Airport shuttle service is offered for an extra charge of USD 70 per vehicle

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Maya del Carmen

  • Does Hotel Maya del Carmen offer free cancellation for a full refund?
    Yes, Hotel Maya del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Maya del Carmen?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Maya del Carmen?
    Yes, there's free self parking.
  • Is there a pool at Hotel Maya del Carmen?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 9 PM.
  • Are pets allowed at Hotel Maya del Carmen?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Maya del Carmen?
    You can check in from 2 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 10 (subject to availability). Express check-in and contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Maya del Carmen?
    Yes. Nearby restaurants include Cocotte Cita (3-min walk), Salt Rock Grille (3-min walk), and Las hijas de la Tostada (3-min walk).
  • Is airport shuttle service offered by Hotel Maya del Carmen?
    Yes, a shuttle from the airport to the hotel is available. The charge is USD 70 per vehicle.
  • What is there to do at Hotel Maya del Carmen and nearby?
    Hotel Maya del Carmen has an outdoor pool and a picnic area, as well as a garden.

Recent reviews

Very good 8,0 From 26 reviews

Exceptional 10,0
Great Hotel
I always got cleaning service when requested. I appreciated their promptness and attention to detail.
Michael, ca22 night trip
Good 6,0
Really old Hotel from the 80's
The hotel is pretty old, looks like no renovations have been carried on since its construction. TV device is a CRT my god from the 90's!!! Cleanness is fair. The worst of all is the internet, no freaking connection from the rooms, you need to go to the front yard to get a fairly decent signal.
Candelario, us5 night trip
Exceptional 10,0
Very good pricing and clean nice place nice staff i loved this place
David, us7 night romance trip
Good 6,0
Room needs work. Everything is old. AC too noisy
Nancy, us1 night romance trip
Very good 8,0
Close to stores and La Quinta Avenida
Everything was great except that the AC in my room didn’t work and the technician never arrived to fix it. Also, for the price, they should have a little more than just toast and cereal with coffe or Juice!
Americo, us1 night trip
Good 6,0
que pena que haya decaído el lugar
la habitación le faltaba mantenimiento, lo reportamos e hicieron caso omiso, anteriormente me había hospedado aquí mismo y el servicio y habitaciones estaban en mejor estado
ERIKA, mx2 night family trip
Exceptional 10,0
Buena estancia y buen
Yadira, mx5 night family trip
Exceptional 10,0
es un hotel muy bonito lleno de naturaleza es sencillo pero super limpio habitaciones muy amplias, esta super bien ubicado todo absolutamente todo esta muy cerca, el servicio del hotel de primera la gente muy servicial y muy amables yo estuve 4 noches y muy comoda toda mi familia.....ya quiero regresar a playa del carmen y definitivamente al mismo hotel gracias por todooo
mx4 night family trip
Very good 8,0
Fue muy bueno que tuviera estacionamiento privado, por eso lo elegi
mx1 night trip
Very good 8,0
Muy cerca de la quinta avenida, cercano a restaurantes muy ricos
mx2 night trip

Hotel Maya del Carmen