Guests
All properties in Cotai, Macau SAR

Hotel Okura Macau

Upscale beach hotel with free water park, near Venetian Macao Casino

  • Free WiFi and free parking
From
ZAR 2,103

Property renovations and closures

  • During renovations, the hotel will make every effort to minimize noise and disturbance.

Image gallery

  • Water Park
  • Water Park
  • Indoor Pool
  • Premier Suite (King) with Executive privilege - Living Room
  • Water Park
Water Park. Image 1 of 52.
1 / 52Water Park
Galaxy Macau TM Resort, Cotai, Macau SAR
9,0.Superb.
  • Excellent staff service thru out my stay!

    Apr 26, 2021

  • Room was spacious and clean. All staff were friendly and helpful. Whoever stayed upstairs…

    Aug 22, 2020

See all 615 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Dining options
Safe
Shopping
Transport options

The following facilities or services will be unavailable from September 3 2021 to December 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Business center
  • The property will be renovating from November 15 2021 to April 15 2022 (completion date subject to change). The following areas are affected:
  • Water park
    • Free parking
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 488 guestrooms
    • Daily housekeeping
    • Near the beach
    • Casino
    • Restaurant and bar/lounge
    • Full-service spa

    For families

    • Children's pool
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries
    • Garden

    What’s around

    • Venetian Macao Casino - 23 min walk
    • Museum of Taipa and Coloane History - 11 min walk
    • Rua do Cunha - 12 min walk
    • Taipa Houses-Museum - 12 min walk
    • Macau Olympic Complex (Macau Stadium) - 13 min walk
    • Lotus Bridge - 14 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room (King)
    • Deluxe Room Resort View (King)
    • Deluxe Room Resort View (Twin)
    • Deluxe Room (Twin)
    • Okura Deluxe Room (Executive Privileges)
    • Superior Room
    • Superior Twin Room
    • Junior Suite (Executive Privileges)
    • Superior Suite (Executive Privileges)
    • Premier Suite (Executive Privileges)
    • Royal Suite (Executive Privileges)

    What’s around

    Landmarks

    • Venetian Macao Casino - 23 min walk
    • Museum of Taipa and Coloane History - 11 min walk
    • Rua do Cunha - 12 min walk
    • Taipa Houses-Museum - 12 min walk
    • Macau Olympic Complex (Macau Stadium) - 13 min walk
    • Lotus Bridge - 14 min walk
    • Mandarin's House - 14 min walk
    • Cotai Strip - 15 min walk
    • Cotai Arena - 15 min walk
    • Macau Jockey Club - 23 min walk
    • Macau University of Science and Technology - 1.2 mi / 1.9 km

    Getting around

    • Macau Intl. Airport (MFM) - 6 min drive
    • Hong Kong International Airport (HKG) - 46 min drive
    • Zhuhai (ZUH-Sanzao Intl.) - 41 min drive
    • Free airport shuttle
    • Free area shuttle
    • Free ferry terminal shuttle
    map
    See on map
    Galaxy Macau TM Resort, Cotai, Macau SAR

    At a glance

    Hotel size

    • This hotel has 488 rooms
    • This hotel is arranged over 25 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is 11 AM
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Passes to access the waterpark (Grand Resort Deck) are provided based on the number of paying guests per room. Additional guests must purchase day passes to access the waterpark.

    Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Free airport shuttle from 9:00 AM to 11:00 PM
    • Free ferry terminal shuttle

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Japanese breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • 24-hour room service

    Things to do

    • Number of indoor pools - 1
    • Number of outdoor pools - 1
    • Fitness facilities
    • Full-service spa
    • Steam room
    • Golfing nearby
    • Casino
    • Free water park access
    • Children's pool
    • Health club
    • Sauna
    • Waterslide
    • Lazy river

    Working away

    • Business center
    • Conference space
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or town car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 2011
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking

    Languages Spoken

    • English
    • Japanese

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Bathrobes
    • Iron/ironing board (on request)

    Sleep well

    • Pillow menu

    Things to enjoy

    • Fireplace

    Freshen up

    • Private bathroom
    • Free toiletries
    • Hair dryer

    Be entertained

    • 65-inch LCD TV
    • Pay movies
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Free local calls

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Banyan Tree Spa. Services include massages.

    The spa is open daily.

    Dining

    Terrace Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

    Yamazato - Overlooking the pool and garden, this fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open select days.

    Nagomi - This lobby lounge specializes in international cuisine and serves lunch and light fare. Happy hour is offered. Open daily.

    Fees & policies

    Refundable depositPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Deposit: MOP 1000 per night

    Optional extras

    • WiFi is available in public areas for an extra charge
    • Japanese breakfast is offered for an extra charge of MOP 250 for adults and MOP 250 for children (approximately)

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Rollaway beds are available for MOP 750.0 per day

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards and cash.

    Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
    Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy). Additional charges apply for children.

    Also known as

    • Hotel Okura Macau
    • Hotel Okura Macau Hotel
    • Hotel Okura Macau Cotai
    • Hotel Okura Macau Hotel Cotai
    • Macau Hotel Okura
    • Macau Okura
    • Macau Okura Hotel
    • Okura Hotel Macau
    • Okura Macau
    • Okura Macau Hotel
    • Hotel Okura Macau Cotai
    • Okura Macau Cotai

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Hotel Okura Macau does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
    • Yes, Terrace Restaurant offers international cuisine and garden views. Nearby restaurants include Gosto (7-min walk), Urban Kitchen (8-min walk), and O.T.T. Old Taipa Tavern (10-min walk).
    • Yes, a free airport shuttle is available from 9:00 AM to 11:00 PM at scheduled times.
    • Yes, there's a casino.
    • Hotel Okura Macau has a casino, a spa, and a lazy river, as well as a steam room, a garden, and access to a nearby outdoor pool.
    9,0.Superb.
    • 10,0.Exceptional

      The staffs are very nice and polite. The are is clean as well.

      1 night family trip, Aug 22, 2020

      Verified Expedia guest review

    • 10,0.Exceptional

      The room was comfortable and the amenities are great. Top😎👍

      MarcelMiranda, 1 night family trip, Jul 8, 2020

      Verified Expedia guest review

    • 10,0.Exceptional

      This property is our favorite in Macau. As an expedia Elite guest, we got upgraded to a beautiful suite room, they have a wine and cake waiting for us as we entered the room. My wife was happy with the personalized Anniversary card. Was looking forward to the waterpark at the galaxy but was disappointed to learn that its under maintenance until March.

      Dens, 1 night romance trip, Jan 12, 2020

      Verified Expedia guest review

    • 10,0.Exceptional

      There's a Japanese tea set in the picture. I was expecting one in the room, and I be able to make some nice tea. But unfortunately, there's none in the room. The tea included in the room is not even that nice. And not coffee machine, only instant coffee.

      Pete, 2 night family trip, Dec 31, 2019

      Verified Expedia guest review

    • 10,0.Exceptional

      It’s quite good, not only facilities but also staff attendance. For my son, Hotel celebrates his birthday. Giving us a bottle of wine for celebration. Also at the restaurant, Yamazato Japanese restaurant, Surprisingly they celebrated with birthday song and birthday desert.

      1 night family trip, Dec 28, 2019

      Verified Expedia guest review

    • 10,0.Exceptional

      I love okura

      The staffs are so friendly. The room is spacious

      Chun Yeung, 1 night trip with friends, Dec 28, 2019

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Good service!

      Very warm welcome and nice staff!

      1 night family trip, Dec 22, 2019

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Overall great hotel brand and stay

      Check in was challenging because they had conflicting records though it got sorted out. All the staff in the hotel were so nice and welcoming especially when we encounter Filipino members. The bed could be better but it's alright. Better coffee in the room hopefully.

      Francis, 3 night trip, Dec 20, 2019

      Verified Hotels.com guest review

    • 8,0.Very good

      I like service,room and facilities overall is 5 stars hotel standard

      2 night trip with friends, Dec 14, 2019

      Verified Expedia guest review

    • 4,0.Fair

      I am writing to complain about the facility and staff during my stay. On 12/8 (3pm) The front desk (at G/f) told me that I was under superior group which cable to check in at 6/f. When I arrived there, I had been wait for more than 30mins without a proper seat to check in. When I got into my room, I realised the WiFi, plug and tv didn’t work. I called to front desk and asked for help. A worker came and explained he will find a IT worker to fix the WiFi in 10mins but failed. I called to front desk again and asked a manger to come so that I can explain the problem. She came in apology but explained that their staff always try everything before releasing the room to guest. It made me super upsad and felt that all the failures in the room was caused by me?!? Finally, I didn’t want to waste my time to stay in the room for fixing the issues, I went out for dinner and everything was fixed when I returned. However, There is no more explanation/ apologies about the failure. The most important thing is... all the issues happened at the hotel screwed up the 80th+ birthday celebration of my mother in law! I spent $1500+ per night at this hotel and totally didn’t worth it at all! Super disappointed.

      1 night family trip, Dec 7, 2019

      Verified Expedia guest review

    See all 615 reviews