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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

ibis Cancun Centro

3-star3 stars
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504, Mexico

3-star hotel with restaurant, near Dubai Palace Casino
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • I had a great stay, hotel was very clean, staff were very friendly and helpful.Feb 5, 2021
  • Friendly staf. Goid location, near several restaurants and a big mall. A little far from…Nov 28, 2020

ibis Cancun Centro

from ZAR 688
  • Double Room, 1 Double Bed
  • Double Room, 1 Double Bed, Lagoon View
  • Double Room, 2 Double Beds

What’s around ibis Cancun Centro


  • In Downtown Cancun
  • Dubai Palace Casino - 4 min walk
  • Plaza Las Americas - 6 min walk
  • Market 28 - 29 min walk
  • Malecon Americas Shopping Mall - 4 min walk
  • Royal Yak Casino and Sports Book - 5 min walk
  • Amerimed Hospital - 5 min walk
  • Plaza Nichupte Shopping Mall - 9 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Key facts

Hotel size

  • This hotel has 190 rooms


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 13 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed (dogs only)*

  • Restrictions apply*

  • 1 per room (up to 15 lbs)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Onsite valet parking (MXN 30.00 per stay)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Braille signage
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 22-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Housekeeping - once per stay
  • Connecting/adjoining rooms available

Special features


Onsite venue - This restaurant specializes in regional cuisine and serves lunch and dinner.

ibis Cancun Centro’s small print

Also known as

  • Cancun Centro
  • ibis Cancun Centro Cancun
  • ibis Cancun Centro Hotel Cancun
  • Centro Cancun
  • Ibis Cancun Centro
  • Ibis Centro Hotel Cancun
  • ibis Cancun Centro Hotel
  • Ibis Cancun Centro Hotel Cancun
  • ibis Cancun Centro Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Pet deposit: MXN 1000 per stay

Optional extras

Late check-in between noon and 6:00 PM can be arranged for an extra charge of MXN 250

Valet parking costs MXN 30.00 per stay

Cooked-to-order breakfast is offered for an extra charge of MXN 120 for adults and MXN 60 for children (approximately)

Pets are allowed for an extra charge of MXN 200 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for ibis Cancun Centro

  • Does ibis Cancun Centro offer free cancellation for a full refund?
    Yes, ibis Cancun Centro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at ibis Cancun Centro?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at ibis Cancun Centro?
    Yes. Valet parking costs MXN 30.00 per stay.
  • Are pets allowed at ibis Cancun Centro?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 15 lbs per pet. There's a charge of MXN 200 per pet, per night, and there's also a deposit of MXN 1000 per stay.
  • What are the check-in and check-out times at ibis Cancun Centro?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near ibis Cancun Centro?
    Yes, there's an onsite restaurant that offers regional cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include I Famosi Pasta (4-min walk), La Pasteleteria (6-min walk), and Café Antoinette (6-min walk).
  • Is there an onsite casino at ibis Cancun Centro?
    No, this hotel doesn't have a casino, but Dubai Palace Casino (4-min walk) and Royal Yak Casino and Sports Book (5-min walk) are both nearby.

Recent reviews

Very good 8,0 From 701 reviews

Very good 8,0
Great location to mall. Only complaint was the water in shower would go back and forth from scalding hot to freezing cold without touching adjuster, I assume a regular in the system is bad.
Craig, us1 night trip with friends
Exceptional 10,0
Clean and peaceful. Great location and good price.
Maria, us3 night trip
Exceptional 10,0
The place to stay in downtown Cancun!
Exceptional place to stay in Cancun. Great location and friendly staff. Great restaurants in the area and most of all it has a great price!
William, us2 night business trip
Very good 8,0
Friendly Check in. Very close to the Mall and good bus access.
Mel, gb1 night romance trip
Good 6,0
Lock of ammenities in the room no coffee no cooler even trust bin only in the bathroom got.
Annonimous, us3 night trip
Exceptional 10,0
Room was clean and fresh. Building has a security at the front. Location is perfect! Safe area to be. Thank you Ibis.
Adam, ca5 night trip
Good 6,0
One uncomfortable night
It was a one nighter although I've been at Ibis elsewhere in Mexico the comfort was not as pleasant. The bedding and bathroom were not there best.
Oscar, us1 night trip
Exceptional 10,0
Good cleaned executive hotel
Clean hotel where I spent a couple of nights. Location is good. 5 min walk from a shopping mall. 25 min walk to the ADO his terminal to take a bus to Playa del Carmen and the airport. Is kind of a clean executive hotel to stay a couples of night and not break your bank account. Take Into consideration that public beaches in Cancun are closed due to COVID. If you want access to beaches you need to stay y a beach hotel in zona hotelera.
Lino, us2 night business trip
Very good 8,0
Ibis Cancun is a nice spot. I’ve stayed there twice, and enjoyed it both times. The location is 10 minutes walk from a mall, and there are a few restaurants that are not too far. The front desk service is always good.
RhoRho, us2 night business trip
Exceptional 10,0
Extraordinary customer service, room was very clean, they charged you exactly what they advertised in Expedia, and hotel is very close to downtown.
Lucy, us3 night family trip

ibis Cancun Centro