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Hotel Hacienda de Castilla

3-star hotel with outdoor pool, near Market 28

  • Free WiFi
From
ZAR 391

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Hotel Hacienda de Castilla. Image 1 of 29.
1 / 29Hotel Hacienda de Castilla
7,4.Good.
  • This is my go-to value hotel in Cancun, whenever I need to stayover. I live in Isla…

    Jan 7, 2021

  • Lovely place. Extremely helpful and friendly staff, very clean, nice location, 24 h…

    Jan 17, 2020

See all 145 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 43 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Airport shuttle

For families

  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Downtown Cancun
  • Market 28 - 28 min walk
  • Plaza Las Americas - 40 min walk
  • Séptimo Día Adventist Church - 4 min walk
  • Mercado 23 - 13 min walk
  • Benito Juarez Municipal Building - 20 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds

Location

  • In Downtown Cancun
  • Market 28 - 28 min walk
  • Plaza Las Americas - 40 min walk

What’s around

Landmarks

  • In Downtown Cancun
  • Market 28 - 28 min walk
  • Plaza Las Americas - 40 min walk
  • Séptimo Día Adventist Church - 4 min walk
  • Mercado 23 - 13 min walk
  • Benito Juarez Municipal Building - 20 min walk
  • Cristo Rey Church - 22 min walk
  • Las Palapas Park - 23 min walk
  • PlayCity Casino - 25 min walk
  • Gran Puerto Pier - 26 min walk
  • Ceviche Square - 27 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests with dietary restrictions or food allergies should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 44 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Children's pool

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hacienda de Castilla
  • Hotel Hacienda de Castilla Hotel
  • Hotel Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla Hotel Cancun
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun
  • Hotel Hacienda Castilla Cancun
  • Hotel Hacienda Castilla
  • Hacienda Castilla Cancun
  • Hacienda Castilla
  • Hacienda De Castilla Cancun

Optional extras

Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Full breakfast is offered for an extra charge of MXN 90 for adults and MXN 65 for children (approximately)

Pets are allowed for an extra charge of MXN 100 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 1000 per room (roundtrip)

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Hacienda de Castilla does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hotel Hacienda de Castilla.
  • Yes, there's an outdoor pool and a children's pool.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night.
  • You can check in from 3:00 PM - anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, La Hija de Villa offers Mexican cuisine. Nearby restaurants include Coapenitos (14-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 1000 per room roundtrip.
  • No, this hotel doesn't have a casino, but PlayCity Casino (3-min drive) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
  • Hotel Hacienda de Castilla has an outdoor pool.
7,4.Good.
  • 6,0.Good

    Not great for international tourists

    Location is near downtown it is not good if you want to go and see typical tourist places in Cancun. We did not feel very safe walking around the hotel. It seems like a sketchy area and there are many other places where you could Live that are much better.

    1 night trip, Dec 28, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    I stay here whenever I’m in Cancun

    I stay here often whenever I need to overnight in Cancun. It’s a very comfortable, safe, convenience, easy-going hotel for a very reasonable price. I’ll be back soon!

    Diane, 1 night business trip, Dec 9, 2019

    Verified Hotels.com guest review

  • 6,0.Good

    Its an ok hotel for one or two night stay. Condition of the hotel is a bit old, the shower didnt have enough water pressure or hot water, the wifi was horrible, very slow and someties didnt even connect at all, and the tv was small and only like 15 channels. The pool looked old and small, didnt even feel like getting in it. On the good side, the beds and pillows were clean and comfortable, the room itself and bathroom was clean, and it had a restaurant that offered ok food. For a short stay, a good value for your money.

    4 night romance trip, Sep 18, 2019

    Verified CheapTickets guest review

  • 10,0.Exceptional

    The accommodations were great! There is 24 hour security and gated parking. The rooms were very clean! The air conditioning was awesome! The staff was friendly. It is really affordable, which gave us the ability to enjoy more tours during our time in Cancún!

    8 night romance trip, Aug 28, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Nice safe hotel for a single woman

    Nice, clean Mexican hotel where locals stay. Both times I've stayed, I'm the only American. Well equipped comfortable rooms, good Air Conditioning, nice pool, pleasant restaurant on premisis, and secure parking with 24-hour guard on site. It's my go-to hotel for any trips I make to Cancun, or when I need to overnight in town before leaving on an early flight. As a single woman, I feel very comfortable staying here, and you can too.

    Diane, 1 night trip, Jul 10, 2019

    Verified Hotels.com guest review

  • 4,0.Fair

    No airport shuttle,

    Wrong discription! The hotel does not has airport shuttle. And taxi fare they offer is higher than what u can get.

    Mark, 1 night trip, Jul 5, 2019

    Verified Hotels.com guest review

  • 4,0.Fair

    Uno de los chicos de recepción, creo que su nombre era Ismael muy desagradable todo el tiempo con tonos de voz inadecuados nada amable ni cordial, el clima de la habiatacion nunca funcionó el control y fue muy incomodo dormir así. Fuera de eso los otros chicos de recepción y limpieza muy amables siempre.

    Marlene, 4 night family trip, Jun 28, 2019

    Verified Hotels.com guest review

  • 2,0.Poor

    Horrible lugar y ubicación muy feo no lo recomiendo

    4 night family trip, Jun 14, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Nice very Mexican Hotel in the downtown area away

    Lovely very Mexican hotel in a local non -touristy Mexican neighborhood. Not on the tourist agenda. Ni beach but nice pool. Excellent service very warm and friendly people. I was the only non-Mexican there. It’s great value for a modest price. I will definitely stay here again If coming to Cancun for business.

    Diane, 2 night trip, Jun 8, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    They have a small restaurant that is convenient for night, specially for if you have small children and don't want to go out. Staff were very courteous, pool was “ok”. We had a room where we had about 20 stairs steps- got tiring. Neighborhood was questionably “safe” but nothing happened sooo it was “safe”.

    2 night family trip, May 15, 2019

    Verified Expedia guest review

See all 145 reviews