Empire Hotel Subang

The hotel need to be renovated, the interior and furnitures are not maintained in good condition. I found dusts in corners of my room, stains on the bed sheet and curtains. Most disappointed is the lighting, too dark in the room. Right after i checked in i went to the front desk to ask for a desk lamp because I have to read some documents (it’s a business trip), the staff said will check and get back to me, no reply after an hour so i phoned back....a lady replied me that desk lamp not available and suggested i can change room, i asked if other rooms with brighter lighting, she replied all rooms are the same (then why she suggested me to change room!). The next morning I asked again to the front desk, finally they arranged a table lamp to my room. The only plus is there is a mall next door with many restaurants. I won’t stay in this hotel again.

The hotel is on the upper levels of a mall with great food options. Unfortunately the lifts are painfully slow so it takes for ever to come and go. Also the rooms seem to be in need of some maininace/deep cleaning.

Is amazing place to stay where there are a lot of shop that is very convenience to me.

1. Checkin not cognizant of my online request for adjoining. I still have to remind at counter to which response the hotel do not have such rooms 2 No personal touch, just clinical replies eg when request for one hour checkout extension for one room(booked 2 rooms), reply was fully book. When I told them to consider that I checked in at 12 midnight, was told can extend half an hour. How petty and impersonal! 3. Pillows are so flat , worse than budget hotel quality.

No toothbrush. Else everything is fine