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All properties in Santiago, Santiago Metropolitan Region, Chile
1 room, 2 adults

MR. EXPRESS (ex Hotel Neruda Express)

3-star3 stars
Vecinal 40, El Golf, Santiago, Region Metropolitana, 7550226, Chile

City-center hotel within easy reach of Costanera Center
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from January 4 2021 to March 4 2021 (dates subject to change).
  • I don’t understand how this hotel has such good reviews. The sheets were stained, the…Nov 11, 2019
  • Check in, etc was perfect. The hotel even arranged a last minute tour for me. The…Oct 1, 2019

MR. EXPRESS (ex Hotel Neruda Express)

  • Standard Double Room
  • Triple Room
  • Single Room
  • Standard Twin Room
  • Junior Single Room

What’s around MR. EXPRESS (ex Hotel Neruda Express)


  • Heart of Santiago
  • Costanera Center - 8 min walk
  • Clinica Santa Maria - 43 min walk
  • Peru Plaza - 7 min walk
  • Gran Torre Santiago - 11 min walk
  • Uruguay Park - 11 min walk
  • Los Leones Golf Club - 14 min walk
  • Sculpture Park - 19 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 36 min drive
  • Santiago Central Station - 29 min drive
  • Tobalaba Station - 4 min walk
  • El Golf Station - 5 min walk
  • Alcantara Station - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 53 rooms
  • This hotel is arranged over 11 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free onsite self parking

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Room service (during limited hours)
Things to do
  • Golfing nearby
Working away
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Daily housekeeping
  • In-room safe

MR. EXPRESS (ex Hotel Neruda Express)’s small print

Also known as

  • Hotel Neruda Express
  • Mr Express Ex Neruda Express
  • MR. EXPRESS (ex Hotel Neruda Express) Hotel
  • MR. EXPRESS (ex Hotel Neruda Express) Santiago
  • MR. EXPRESS (ex Hotel Neruda Express) Hotel Santiago
  • Hotel Neruda Express Santiago
  • Neruda Express
  • Neruda Express Hotel
  • Neruda Express Santiago
  • Hotel Neruda Express


Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for MR. EXPRESS (ex Hotel Neruda Express)

  • Does MR. EXPRESS (ex Hotel Neruda Express) offer free cancellation for a full refund?
    Yes, MR. EXPRESS (ex Hotel Neruda Express) does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is MR. EXPRESS (ex Hotel Neruda Express) currently open?
    This property is closed from January 4 2021 to March 4 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at MR. EXPRESS (ex Hotel Neruda Express)?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at MR. EXPRESS (ex Hotel Neruda Express)?
    Yes, there's free self parking. Parking spots may be limited.
  • Are pets allowed at MR. EXPRESS (ex Hotel Neruda Express)?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at MR. EXPRESS (ex Hotel Neruda Express)?
    You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near MR. EXPRESS (ex Hotel Neruda Express)?
    Yes. Nearby restaurants include Eric Kayser (3-min walk), Cafe Melba (5-min walk), and Tip y Tap (5-min walk).

Recent reviews

Good 7,2 From 27 reviews

Good 6,0
Location, bathroom space and shower the only plus
Alejandro, us1 night business trip
Very good 8,0
Nice rooms and great location but breakfast could improve
us10 night business trip
Good 6,0
No for winter time
Old window type that let cold goes in (thin glass). I could not feel room comfortable since it would not warm my room enough. It is clean and people is nice despite.
Álvaro, us1 night business trip
Very good 8,0
Charging 4 dollars water is too much. We are in Chile. Come on!
Hernan, us2 night business trip
Good 6,0
Good location to visit various places, bed is not stable, moveable and makeing noise. Front staff are helpful, only few too grumpy.
us5 night trip
Good 6,0
my room 401 is next to the main ventilator of the hotel which making so much nosie. breakfast was good
Supa, us1 night trip
Very good 8,0
Close to Las Condes restaurants and metro
I chose the Neruda Express because of its proximity to the Metro and to my friends' house. For location, it's great. It is only a couple blocks from some of the best restaurants in Las Condes, and there are two metro stations within a few blocks as well. The room was large, with a double bed, desk, and sofa, but a bit strangely laid out. I had to move the sofa a bit in order to sit there and watch TV (which was fine for watching from the bed, but not what I wanted to do). There was also only one outlet available as all the others were in use for various lights and appliances. Breakfast was similarly OK but not outstanding.
Elizabeth, us3 night trip
Very good 8,0
En general todo bien, el personal muy amable. La limpieza regular y sobretodo baño muy regular.
Patricio, cl3 night family trip
Good 6,0
Todo bien. Correcto. Wwwwwwwwwwwwwwwwwwwwwwwwwwwww
mx3 night trip
Exceptional 10,0
Habitación movilidad reducida
Reserve habitacion para capacidad limitada, hay correcciones que hacer en la ducha, como que falta baranda y un antideslizantes en el piso, que estoy seguro que realizarán. Todo lo comenzó la excelente y humana atención de su personal, los felicito
JOSE, cl3 night family trip

MR. EXPRESS (ex Hotel Neruda Express)