10/10 Exceptional
26 May 2023
Amazing service and care
We unfortunately did not get to stay at this hotel due to flight cancellations and then inability yo geta flight to Edinburgh during daylight hours. But the hotel was fantastic in its professionalism and handling of our issues and doing anything they could do to help us as we worked through at the time what was occurring. The staff were extremely understanding and eager to help. The hotel management were extremely gracious regarding our circumstance and requests that we made to try work with the situation. All i can say is the professionalism and genuine concern and care the staff had was outstanding and helped very much with the stress at the time and trying to work out how to deal with the continued issues to get to Edinburgh. I cant speak more highly of the staff and management and how it reflects on the hotel. I cant recommend them more highly
Verified traveller
2-night trip
Verified Hotels.com guest review