The gentleman told me I had not paid at the end our stay although I paid online. He said it had not gone through when I booked on Hotels.com. He said before I left I needed to pay for the room. He showed me that my credit card info was wrong and the a Hotels.com had not collected on my account. I then paid R900 with him on my credit card. The next day I see that the payment had already been paid already on my credit card for R800. Now I need to go and figure out how to get my money back. It is a pain. I am a hold member and have never had this happen when I pay online. This not a nice experience.