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All properties in Cancun, Quintana Roo, Mexico

Hotel Xbalamque and Spa

3-star hotel with spa, near Market 28

  • Free WiFi in lobby and free parking
From
ZAR 450

Image gallery

  • Interior Entrance
  • Interior Entrance
  • Outdoor Pool
  • Outdoor Pool
  • Interior Entrance
Interior Entrance. Image 1 of 123.
1 / 123Interior Entrance
6,6.Good.
  • A bit run-down. Pretty nice grounds.

    Mar 15, 2021

  • Outdoor area of hotel by pool was beautiful! Next door and hotel restaurant were…

    Jan 16, 2021

See all 428 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Safe
Transport options
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 90 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Terrace

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Downtown Cancun
  • Market 28 - 6 min walk
  • Plaza Las Americas - 24 min walk
  • Dubai Palace Casino - 30 min walk
  • Las Palapas Park - 2 min walk
  • Cristo Rey Church - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Double Bed
  • Standard Double Room, 2 Double Beds
  • Superior Room

Location

  • In Downtown Cancun
  • Market 28 - 6 min walk
  • Plaza Las Americas - 24 min walk

What’s around

Landmarks

  • In Downtown Cancun
  • Market 28 - 6 min walk
  • Plaza Las Americas - 24 min walk
  • Dubai Palace Casino - 30 min walk
  • Las Palapas Park - 2 min walk
  • Cristo Rey Church - 3 min walk
  • Mercado 23 - 11 min walk
  • Ceviche Square - 11 min walk
  • Benito Juarez Municipal Building - 11 min walk
  • Cancun Cultural House - 15 min walk
  • PlayCity Casino - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

At a glance

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Guests driving to the property should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1990
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Dining

La Adelita - This restaurant specializes in Mexican cuisine.

Small print

Also known as

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Spa
  • Hotel Xbalamque and Spa Hotel
  • Hotel Xbalamque and Spa Cancun
  • Hotel Xbalamque and Spa Hotel Cancun
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Xbalamque and Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, La Adelita offers Mexican cuisine. Nearby restaurants include Restaurante Labná (3-min walk), Cheester Palapas (4-min walk), and Gory Tacos (5-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (15-min walk) and Caliente Casino (3-min drive) are both nearby.
  • Hotel Xbalamque and Spa has a spa and an outdoor pool, as well as a garden.
6,6.Good.
  • 2,0.Poor

    Rooms are very old no renovation bathroom are not updated customer service poor

    BHAVINKUMAR J, 4 night trip with friends, Jan 4, 2021

    Verified Expedia guest review

  • 6,0.Good

    Upon arrival, staff attempted to place us in a significantly downgraded room from what was reserved. Additionally, the original room had a horrific stench of sewer gas leaking up into the room via the drains - this was confirmed by staff, but I never saw nor heard any repairmen onsite to remedy this.

    4 night trip with friends, Dec 31, 2020

    Verified Expedia guest review

  • 6,0.Good

    Is a old property, abaut is in good place, is clean, is ok

    5 night romance trip, Dec 30, 2020

    Verified Orbitz guest review

  • 6,0.Good

    Gorgeously decorated with art work! Felt like a museum. The rooms are old and deteriorated. They use a very old school way to check in, therefore they weren’t able to find my reservation right away. Then I was given the wrong kind of unit, I had reserved 2 beds and had to go back to front desk to exchange for a different room. The wifi was horrible only worked literally near the elevator in the hallways. Each floor has its separate wifi but that didn't even help. The guy at check in was super rude and never even made eye contact. Again that’s how most places I have stayed at in Cancun operate. It’s like they are so tired of tourist, which I can understand, but that’s how they make a living there.

    2 night family trip, Dec 21, 2020

    Verified Orbitz guest review

  • 8,0.Very good

    The hotel is very atmospheric, Mayan paintings on lobby (a little kitsch but lovely) the room is cozy but spacious with textures and colors and a panoramic window. The pool is magnificent! Big with a water fall... Unfortunately, the staff ruins it with loud hideous music blasting from a speaker. Even one morning when I was all alone at the pooI I had to keep asking to please lower it. One block away, there is a plaza with wonderful food and very lively at night

    carlos, 3 night trip, Oct 25, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Cancun trip

    Nice hotel in town. Close to the center and restaurants that are affordable and convenient. A few oxxos around to buy last minute things. The pool was clean but with a lot of chemicals which is understandable because of the pandemic.

    Jose, 3 night trip, Sep 27, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    They are very friendly and very attentive to detail

    Marie, 3 night romance trip, Sep 22, 2020

    Verified CheapTickets guest review

  • 8,0.Very good

    Clean and comfortable hotel. Pool closes early but otherwise, lovely

    1 night romance trip, Jul 19, 2020

    Verified Orbitz guest review

  • 10,0.Exceptional

    The check in was super easy and fast. The AC in the room didn't disappoint. Hot water and good water pressure.

    Gus, 1 night family trip, Jun 18, 2020

    Verified Orbitz guest review

  • 2,0.Poor

    extremely loud music from the night club that is inside the hotel, the noise kept going all night until 6am! could not sleep at all even with ear plugs. So i checked out after the first night; they would not refund me for the 2 unused nights. They claim that the request for refund has to come from Expedia for them to proceed with the refund of the two nights. Since your phone lines are not operating please get in touch with the hotel to claim my refund. Thank you very much.

    LuisGarnica, 3 night trip, Mar 10, 2020

    Verified Expedia guest review

See all 428 reviews