Guests
All properties in Llanelli, Wales, United Kingdom

Best Western Diplomat Hotel and Spa

3-star hotel with spa, near Plas Llanelly House

  • Free WiFi and free parking
From
ZAR 1,824

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Hotel Front
  • Hotel Front
  • Pool
  • Standard Room, 1 Double Bed, Non Smoking - Balcony View
  • Hotel Front
Hotel Front. Image 1 of 67.
1 / 67Hotel Front
Felinfoel, Llanelli, SA15 3PJ, Wales, United Kingdom
7,8.Good.
  • Lovely, friendly staff at checkin and breakfast. Rooms are dated but are under refurb.…

    Nov 28, 2021

  • We had a great stay, staff very helpful and friendly. Looks like we chose the best…

    Aug 28, 2021

See all 77 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Quiet
Safe
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 50 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 1 indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • Heart of Llanelli
  • Parc y Scarlets - 33 min walk
  • Plas Llanelly House - 24 min walk
  • WWT Llanelli Wetland Centre - 3.7 mi / 6 km
  • Kidwelly Castle - 8.9 mi / 14.4 km
  • Liberty Stadium - 12 mi / 19.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Twin Beds, Non Smoking
  • Standard Room, 1 Twin Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking

What’s around

Landmarks

  • Heart of Llanelli
  • Parc y Scarlets - 33 min walk
  • Plas Llanelly House - 24 min walk
  • WWT Llanelli Wetland Centre - 3.7 mi / 6 km
  • Kidwelly Castle - 8.9 mi / 14.4 km
  • Liberty Stadium - 12 mi / 19.3 km
  • National Botanic Garden of Wales - 13.1 mi / 21 km
  • Aberglasney Gardens - 15.7 mi / 25.2 km
  • Oxwich Bay Beach - 20.5 mi / 33 km

Getting around

  • Cardiff International Airport (CWL) - 40.4 miles/65.1 km
  • Llanelli Station - 4 min drive
  • Bynea Station - 6 min drive
  • Llangennech Station - 7 min drive
map
See on map
Felinfoel, Llanelli, SA15 3PJ, Wales, United Kingdom

At a glance

Hotel size

  • This hotel has 50 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-3:00 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Number of indoor pools - 1
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Number of spa tubs - 1
  • Steam room
  • Sauna

Working away

  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 5102
  • Conference space size (meters) - 474

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Filipino
  • Polish
  • Spanish
  • Welsh

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Eden Spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Trubshaws - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Atrium - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 12.95 per person (approximately)

Children & extra bedsPay at property

  • Rollaway beds are available for GBP 25.0 per night

PetsPay at property

  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted.

Also known as

  • BEST WESTERN Diplomat Hotel Llanelli, Wales
  • Best Diplomat Spa Llanelli
  • Best Western Diplomat Hotel Spa
  • Best Western Diplomat Hotel and Spa Hotel
  • Best Western Diplomat Hotel and Spa Llanelli
  • Best Western Diplomat Hotel and Spa Hotel Llanelli
  • Diplomat Hotel Spa Sure Hotel Collection by Best Western
  • Best Western Llanelli
  • Llanelli Best Western
  • Best Western Diplomat Hotel Llanelli
  • Best Western Diplomat Hotel
  • Best Western Diplomat Llanelli
  • Best Western Diplomat

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Diplomat Hotel and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - 3:00 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring British cuisine. Nearby restaurants include China Kitchen (6-min walk), Harry Watkins (8-min walk), and Frankie & Benny's (2 mi).
  • Best Western Diplomat Hotel and Spa has 2 bars, a spa, and an indoor pool, as well as a steam room and a garden.
7,8.Good.
  • 6,0.Good

    Comfortable in cooler months

    The staff were great during our stay. The food at the hotel is really lovely although the continental breakfast was disappointing for the price. If you like a cooked breakfast, there was plenty of choice. We stayed in July with 32 degrees. None of the rooms have air conditioning. The hotel can provide a fan but the room was unusable for 12 hours a day. Cold water was available from the bar only. There was lots to do, we went to the National Botanic Gardens of Wales and found a lovely restaurant at St Ellis' Bay. The spa is nice and would definitely recommend booking a treatment.

    3 night trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    nice place to stay

    1 night romance trip, Jul 14, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Overall just a 3 star. Carpets were threadbare. In the bedroom carpet had stains and a hole under the bed caster. Service was good food was good.

    Graham, 2 night trip, May 28, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Good hotel and service with a smile.

    Good room, good service and good food. What more can you ask for? I will stay here again the next time I visit Wales

    Brad, 1 night business trip, Apr 20, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Nice big room.

    Nice big room, bed ok, Better than last time.

    David, 1 night business trip, Mar 24, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Crap room

    I booked this room for work and it was a converted linen room. No sheets on the bed, somebody’s t-shirt left in there and the lights were hanging out of the ceiling.

    David, 1 night business trip, Mar 22, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Ok

    David, 1 night business trip, Jan 5, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Terrible

    Quite simply the worst hotel that I have ever stayed in! Beds extremely uncomfortable

    1 night business trip, Sep 23, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Ery happy with my stay

    My stay at the hotel was excellent. Very clean and frlt safe there with regards to Covid-19. Customer service was excellent and room was comfortable. Spa facilities were great too. Friendly staff so can't complain about anything. Price and location great too.

    GLENDA, 3 night trip, Sep 18, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Will use again

    Lovely family run hotel. Friendly host. Great venue

    Gregory, 2 night family trip, Sep 18, 2020

    Verified Hotels.com guest review

See all 77 reviews