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Lake Victoria Serena Golf Resort & Spa

5.0 star property
Luxury resort in Kampala with golf course and spa

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Lake Victoria Serena Golf Resort & Spa

Photo gallery for Lake Victoria Serena Golf Resort & Spa

2 outdoor pools
Aerial view
Minibar, in-room safe, desk, soundproofing
2 restaurants, breakfast, lunch, dinner served; international cuisine
Courtyard

Overview of Lake Victoria Serena Golf Resort & Spa

8,4 out of 10 Very good
8,4/10 Very good

Property highlights

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Lweza - Kigo Road, off Entebbe Road, Kampala, 37761
Main amenities
  • Daily housekeeping
  • Golf course
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area

Room options

View all photos for Executive Suite

Minibar, in-room safe, desk, soundproofing

Executive Suite

  • 35 sq m
  • Golf view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Suite

Minibar, in-room safe, desk, soundproofing

Presidential Suite

  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

About this area

What's nearby

  • Lake Victoria - 9 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 35 min drive
  • Airport pick-up service

Restaurants

  • Dasarang - 7 min drive
  • At Some Kafunda - 7 min drive
  • pizza pasta - 4 min drive
  • good african coffee lubowa - 10 min drive
  • Lwabagas The Fish Master - 7 min drive
Map

About this property

Lake Victoria Serena Golf Resort & Spa

A great choice for a stay in Kampala, Lake Victoria Serena Golf Resort & Spa features a golf course and offers an airport pick-up service (available 24 hours) for UGX 228480 per person. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and The Citadel Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 outdoor pools, a poolside bar, and a health club.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 124 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 12:30 PM - midnight
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Trampoline
  • Children's games
  • Toys
  • Corner guards
  • Fireplace gate
  • Pool gate
  • Stair gate
  • Outlet covers

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Pro golf lessons
  • Golfing nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference center (29 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Golf caddy on site
  • Golf cart on site
  • Romance packages

Facilities

  • 22 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Spa tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Serena Maisha Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

The Citadel Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Kigo Bar - Onsite bar.
Lake View Pool Terrace - This poolside café serves light fare only. Guests can enjoy drinks at the bar.
Courtyard Lounge - This bar serves light fare only.
SEA Restaurant - This fine-dining restaurant specializes in Asian cuisine and serves lunch and dinner. Open select days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of UGX 228480 per person

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for UGX 250.0 per day
  • Airport shuttle service for children between the ages of 5 and 13 costs UGX 190400

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • Intertek Cristal (3rd party expert - Global)
  • Safe Travels (WTTC - Global)
  • SGS (3rd party expert - Global)
  • GBAC STAR Facility Accreditation (global expert)
  • Ecolab (3rd party expert - Global)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Lake Victoria Resort
Lake Victoria Serena
Lake Victoria Serena Kampala
Lake Victoria Serena Golf Resort Entebbe
Lake Victoria Serena Resort Kampala
Serena Lake Victoria
Serena Lake Victoria Resort
Serena Resort Lake Victoria
Victoria Serena
Lake Victoria Serena Hotel Kampala
Lake Victoria Serena Golf
Lake Victoria Serena Golf Entebbe
Lake Victoria Serena Golf Resort Kampala
Lake Victoria Serena Golf Resort
Lake Victoria Serena Golf Kampala
Lake Victoria Serena Resort
Lake Victoria Serena Golf Resort Spa
Victoria Serena & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort
Lake Victoria Serena Golf Resort & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort Kampala

Frequently asked questions

Does Lake Victoria Serena Golf Resort & Spa offer free cancellation for a full refund?
Yes, Lake Victoria Serena Golf Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Lake Victoria Serena Golf Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Lake Victoria Serena Golf Resort & Spa?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Lake Victoria Serena Golf Resort & Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Lake Victoria Serena Golf Resort & Spa?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Lake Victoria Serena Golf Resort & Spa?
Yes, a shuttle from the airport to the hotel is available. The charge is UGX 228480 per person.
What are the check-in and check-out times at Lake Victoria Serena Golf Resort & Spa?
You can check in from 12:30 PM - midnight. Check-out time is 10 AM. Express check-out is available.
What is there to do at Lake Victoria Serena Golf Resort & Spa and nearby?
Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Lake Victoria Serena Golf Resort & Spa also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Lake Victoria Serena Golf Resort & Spa?
Yes, there are 2 onsite restaurants, featuring international cuisine, pool views, and poolside dining.
What's the area around Lake Victoria Serena Golf Resort & Spa like?
Lake Victoria Serena Golf Resort & Spa is located a short 5-minute walk from Lake Victoria Serena Golf Resort & Spa.

Reviews

8,4

Very good

9,4/10

Cleanliness

8,4/10

Staff & service

8,0/10

Amenities

8,8/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Very relaxing environment, and very clean
Maggie, 1-night family trip
Verified Orbitz guest review

4/10 Fair

I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much
Graham, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Victor, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Verified Expedia guest review

8/10 Very good

Verified Orbitz guest review

8/10 Very good

The place is quite , clean Only some of tools and other materials need change Lock card is poor quality
Yeni, 6-night business trip
Verified Expedia guest review

2/10 Poor

Check out experience
Alaa, 2-night family trip
Verified Expedia guest review

8/10 Very good

Samuel, 2-night trip
Verified Expedia guest review

4/10 Fair

Not Recommended for International Business
This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel
Lukshman, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review