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1 room, 2 adults

NH Collection Palacio de Tepa

5-star5 stars
Calle de San Sebastián 2, Madrid, Madrid, 28012, Spain

Luxury hotel with spa, near Puerta del Sol
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The high quality attention to every detail and the excellent and efficient service.Mar 1, 2020
  • Customer service and cleanliness of the hotel. The food is great and tasty.Feb 25, 2020

NH Collection Palacio de Tepa

from ZAR 2,302
  • Deluxe Room
  • Deluxe Single Room, 1 Twin Bed
  • Junior Suite
  • Premium Room
  • Junior Suite (Extra Bed 3 adults)
  • Junior Suite (Extra Bed 2 adults + 1 child)
  • Family Room, City View

What’s around NH Collection Palacio de Tepa

Landmarks

  • In Literary Quarter
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 8 min walk
  • Thyssen-Bornemisza National Museum - 9 min walk
  • Gran Via Street - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 11 min walk
  • Prado Museum - 13 min walk
  • El Retiro Park - 16 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Madrid Atocha Station - 17 min walk
  • Atocha Cercanías Station - 17 min walk
  • Anton Martin Station - 3 min walk
  • Tirso de Molina Station - 6 min walk
  • Sol Station - 6 min walk
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 83 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*

  • Up to 55 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Offsite parking nearby (EUR 33 per day)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Fitness facilities
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 646
  • Conference space size (meters) - 60
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
Accessibility
  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa has 1 treatment room. Services include body scrubs.

The spa is open daily.

Dining

Cuchara de Tepa - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. A children's menu is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

NH Collection Palacio de Tepa’s small print

Also known as

  • Nh Palacio
  • Nh Palacio De Tepa Hotel Madrid
  • NH Collection Palacio de Tepa Hotel
  • NH Collection Palacio de Tepa Madrid
  • NH Collection Palacio de Tepa Hotel Madrid
  • Nh Palacio Tepa
  • Nh Palacio Tepa Hotel
  • Nh Palacio Tepa Hotel Madrid
  • Nh Palacio Tepa Madrid
  • NH Collection Palacio Tepa Hotel Madrid
  • NH Collection Palacio Tepa Hotel
  • NH Collection Palacio Tepa Madrid
  • NH Collection Palacio Tepa

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Optional extras

Parking is available nearby and costs EUR 33 per day

Breakfast costs between EUR 13 and EUR 32 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 100 per vehicle

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for NH Collection Palacio de Tepa

  • Does NH Collection Palacio de Tepa offer free cancellation for a full refund?
    Yes, NH Collection Palacio de Tepa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at NH Collection Palacio de Tepa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at NH Collection Palacio de Tepa?
    Yes, cats and dogs are welcome, with a maximum weight of 55 lbs per pet. There's a charge of EUR 35 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at NH Collection Palacio de Tepa?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near NH Collection Palacio de Tepa?
    Yes, Cuchara de Tepa offers Mediterranean cuisine. Nearby restaurants include La Descubierta (3-min walk).
  • Is airport shuttle service offered by NH Collection Palacio de Tepa?
    Yes, a shuttle from the airport to the hotel is available. The charge is EUR 100 per vehicle.
  • Is there an onsite casino at NH Collection Palacio de Tepa?
    No, this hotel doesn't have a casino, but Casino de Madrid (7-min walk) and Casino Gran Via (10-min walk) are both nearby.
  • What is there to do at NH Collection Palacio de Tepa and nearby?
    Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and make the most of other amenities like a 24-hour fitness center.

Recent reviews

Exceptional 9,4 From 256 reviews

Fair 4,0
This is not a 5 stars hotel as it’s promoted. I won’t give more than 3.5 stars.
us4 night family trip
Exceptional 10,0
Great location
Very nice hotel ! In the Middle of everything . Highly recommend
SASQUIA Y, us2 night business trip
Very good 8,0
This hotel was on a great location - we were able to walk everywhere. The room was fine but beds quite hard. My daughter had the sofa bed in the living room which was extremely uncomfortable- could feel the bars and springs. Only other downside was the lack of ability to adjust the heating. The room was extremely hot and you could only open the full door to get in some air, but was a noisy street so couldn’t leave open at night.
Belinda, us2 night family trip
Exceptional 10,0
Great Location Location Location!
Great hotel with an even greater location. Located right in heart of Madrid where all the action is. Nice friendly staff and room service food was excellent. Taxi cabs parked right out front in the early morning for an easy swift escape back to airport. Best of all the NH collections in Madrid in my opinion.
Bryan, us1 night trip
Exceptional 10,0
Centrally located, beautiful hotel. Staff were friendly and helpful. The room was large and had everything we need. We will definitely be back again.
gb2 night trip
Poor 2,0
This is not what you want to find when you book a 5* hotel. No customer atentios, very oldy, horrible towels, mini room and super mini bathroom
Worldtraveler, us2 night family trip
Exceptional 10,0
I enjoyed my stay. Great location, close to restaurants and shops. Service was excellent, staff were helpful and friendly.
Chris, au1 night trip
Exceptional 10,0
Great hotel, nice sized rooms and terrific location, would stay at the NH again
us2 night family trip
Exceptional 10,0
As usual , top quality property in superb location with excellent staff
gb4 night family trip
Very good 8,0
feedbacks
Too hot in room and centralized AC control
Maleye, us2 night business trip

NH Collection Palacio de Tepa