personnel, friendly. Very, very noisy the heater in the room we stayed for seven nights. It made difficult to hearing the TV or talk with the family. So we have to put off and the room was cold at night. We were told that all the room were the same. But, We stay an extra night and asked for a different room and that was okay. Few days, the person who clean the room only leave things (like toiletries and towels) for one person. Not good pillows, nor blankets. The personnel, in general, were friendly and helpful.