We were traveling with another couple and booked a deluxe 2 bedroom (1 king, 1 queen), 2 full bathrooms, a large full size kitchen, outdoor covered patio with dining set, outdoor kitchen area, ocean view and private plunge pool. When we checked in they took us to a room and it was a very small room, no patio, no plunge pool, no ocean view, 1 king room, 1 built-in bunkbed set, 1 shared bathroom the size of a tiny coat closet, and was at the backside of the property not near the beach. I don't know if this is a hotel.com problem or if the property poorly manages the units. I was lucky I printed off everything including the hotels.com pictures of the unit when I booked it. They did move us to another larger unit (not the one we had), however it still didn't have a plunge pool and was at the far side of the property. It was disappointing because it took most of the day for them to figure it out and we didn't get our room or luggage until after 5pm. So a large part of our day was spent on that and not starting our vacation. The room we were given also didn't have wifi. Which usually isn't a big deal, however if you want to plan any activities, look up places to eat, directions, make calls or text/share photos, no wifi becomes a problem. Even though we let the desk know, IT didn't come until our last day and it still didn't work. When you do the select room option in the booking section, be sure to print and keep everything to save yourself problems/charges later.
