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The Concierge

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Premium bedding, in-room safe, desk, soundproofing
Premium bedding, in-room safe, desk, soundproofing

Overview of The Concierge

The Concierge

4.0 star property
4-star guesthouse in Windermere with restaurant and bar/lounge

8,4/10 Very good

98 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
  • Bar
The price is R1 911
Price available on 2023/02/10
37-43 St Marys Avenue, Durban, KwaZulu-Natal, 4001

Room options

About this area

What's nearby

  • In Windermere
  • UShaka Marine World - 12 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 23 min drive
  • Airport shuttle (surcharge)


  • Mamma Luciana's - 3 min walk
  • Joop's place - 7 min walk
  • Cubaña - 7 min walk
  • Ci Gusta! - 9 min walk
  • Butcher Boys - 10 min walk

About this property

The Concierge

A great choice for a stay in Durban, The Concierge features an airport shuttle. Guests looking for a bite to eat can check out the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Other highlights at this upscale guest house include 2 coffee shops/cafes, a snack bar/deli, and a garden. The convenient parking and helpful staff get good marks from fellow travelers.


English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms


  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 16
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11 AM
  • Hosted evening meals daily for a surcharge (reservations required)
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (1076 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 8 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Picnic area


  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking


  • English
  • French

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Refrigerator (on request)


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately ZAR 120–150 for adults, and ZAR 100–100 for children
  • Airport shuttle service is offered for an extra charge
  • Hosted evening meal costs ZAR 250

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site. </p><p>This property accepts major credit cards, debit cards and cash.</p>

Also known as

Concierge Durban
Concierge Hotel Durban
The Concierge Boutique Bungalows Hotel Durban
Concierge House Durban
Concierge Guesthouse Durban
The Concierge Durban
The Concierge Guesthouse
The Concierge Guesthouse Durban

Frequently asked questions

Does The Concierge offer free cancellation for a full refund?
Yes, The Concierge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Concierge?
As of 08 February 2023, prices found for a 1-night stay for 2 adults at The Concierge on 10 February 2023 start from R1 911, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Concierge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Concierge?
Sorry, pets aren't allowed.
Is parking offered on site at The Concierge?
Yes, there's free self parking.
Is airport shuttle service offered by The Concierge?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Concierge?
You can check in from 2:00 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at The Concierge?
No, this guesthouse doesn't have a casino, but Suncoast Casino and Entertainment World (3-min drive) and Sibaya Casino (17-min drive) are both nearby.
What is there to do at The Concierge and nearby?
Have fun with nearby activities like scuba diving and body boarding. Additional recreation nearby includes casino gaming. Enjoy amenities like a picnic area and a garden.
Are there restaurants at or near The Concierge?
Yes, there's an onsite restaurant. Nearby restaurants include Joop's place (7-min walk), Cubaña (7-min walk), and Ci Gusta! (9-min walk).
Does The Concierge have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around The Concierge like?
The Concierge is a short 1-minute walk from Florida Road and 11 minutes' walk from Greyville Race Course.



Very good




Staff & service




Property conditions & facilities




8/10 Very good

My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful
2-night trip
Verified guest review

10/10 Exceptional

Mahlatse, 2-night trip
Verified guest review

2/10 Poor

Drunk guests ruin stay
It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
LMJ, 1-night trip
Verified guest review

8/10 Very good

Jaye-Dee, 2-night trip
Verified guest review

4/10 Fair

Tsietsi, 2-night trip
Verified guest review

10/10 Exceptional

Expedia, 2-night trip
Verified guest review

6/10 Good

Click-bait Photo's
The property and amenities has been visibly neglected. Not at all what I expected.
2-night trip
Verified guest review

2/10 Poor

JL, 2-night trip
Verified guest review

10/10 Exceptional

Sihle, 1-night trip
Verified guest review

6/10 Good

1-night romance trip
Verified guest review