Guests
All properties in Lille, Nord, France

Best Western Urban Hotel

City-center Lille hotel with restaurant

  • Free WiFi in lobby and free parking
From
ZAR 1,172

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  • Reception
  • Reception
  • Deluxe Room, 1 King Bed, Non Smoking - Bathroom
  • Comfort Room, Multiple Beds, Non Smoking - Bathroom
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Reception. Image 1 of 69.
1 / 69Reception
48 Bis Rue De Valenciennes, Lille, 59000, Nord, France
8,0.Very good.
  • The hotel room stunk of sewage, after opening all of the windows, it finally dissipated,…

    Jul 30, 2021

  • The hotel is really unusual in a good way, full of character and the staff absolutely…

    Jun 26, 2021

See all 229 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 40 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Terrace
  • 24-hour front desk

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Premium TV channels
  • Television
  • Terrace
  • Daily housekeeping

What’s around

  • In Vauban - Wazemmes
  • La Gare Saint Sauveur - 10 min walk
  • Pasteur Institute Museum - 13 min walk
  • Jean-Baptiste Lebas Square - 13 min walk
  • Lille Natural History Museum - 13 min walk
  • Lille Grand Palais - 13 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 Twin Bed, Non Smoking
  • Comfort Room, 1 Queen Bed, Non Smoking
  • Classic Room, 1 Double Bed, Non Smoking
  • Comfort Room, Multiple Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking

What’s around

Landmarks

  • In Vauban - Wazemmes
  • La Gare Saint Sauveur - 10 min walk
  • Pasteur Institute Museum - 13 min walk
  • Jean-Baptiste Lebas Square - 13 min walk
  • Lille Natural History Museum - 13 min walk
  • Lille Grand Palais - 13 min walk
  • Porte de Paris - 15 min walk
  • Zenith Arena Concert Hall - 15 min walk
  • Le Palais des Beaux Arts de Lille - 19 min walk
  • Palace of Fine Arts - 20 min walk
  • Casino Barriere Lille - 22 min walk

Getting around

  • Lille (LIL-Lesquin) - 8 min drive
  • Porte-de-Douai Station - 20 min walk
  • Lezennes Station - 21 min walk
  • Lille (XFA-Lille Flandres Train Station) - 24 min walk
  • Porte de Valenciennes Station - 5 min walk
  • Lille Grand Palais Station - 11 min walk
  • Porte de Douai Station - 13 min walk
map
See on map
48 Bis Rue De Valenciennes, Lille, 59000, Nord, France

At a glance

Hotel size

  • This hotel has 40 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-1:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Restrictions apply*
  • 1 per room (up to 44 lbs)

Internet

  • Free WiFi in public areas

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Coffee/tea in a common area

Things to do

  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • German
  • Polish
  • Russian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Hair dryer

Be entertained

  • 80-cm flat-screen TV
  • Premium TV channels

Stay connected

  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Urban Hotel - This café serves breakfast only.

ROCOCO BAR & RESTO - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 11 for adults and EUR 6 for children (approximately)
  • Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)

Children & extra bedsPay at property

  • Rollaway beds are available for EUR 10.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

  • Pets are allowed for an extra charge of EUR 10 per pet, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Eurocard and cash.

Also known as

  • Best Western Grand Palais
  • Best Western Urban Hotel Spa
  • Best Western Urban Hotel Lille
  • Best Western Urban Hotel Hotel
  • Best Western Urban Hotel Lille
  • Best Western Urban Hotel Hotel Lille
  • Best Western Grand Palais Lille
  • Best Western Hôtel Grand Palais
  • Best Western Hôtel Grand Palais Lille
  • Hôtel Grand Palais Lille
  • Hôtel Grand Palais
  • Grand Palais Lille
  • Urban Hotel Lille
  • Urban Lille

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Urban Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of EUR 10 per pet, per night.
  • You can check in from 2 PM - 1:30 AM. Check-out time is noon. Late check-out is available for a charge of EUR 25 (subject to availability). Contactless check-in and check-out are available.
  • Yes, Urban Hotel offers French cuisine. Nearby restaurants include L'improviste (5-min walk), Le Bistronome (8-min walk), and Mother (8-min walk).
  • No, this hotel doesn't have a casino, but Casino Barriere Lille (3-min drive) is nearby.
8,0.Very good.
  • 8,0.Very good

    Nice building, friendly staff, big parking, standard rooms

    1 night romance trip, Jul 8, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Fantastic

    Fabulous food lovely atmosphere staffs

    PORTIA SHEVON, 1 night trip, Jun 13, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Very clean, the staff were very friendly and helpful. Breakfast was good and tasty. Our room was a little small but since we stayed only for one night it was fine.

    1 night romance trip, Feb 12, 2020

    Verified Expedia guest review

  • 8,0.Very good

    this hotel is very confortable and quiet

    NADAI, 4 night trip, Feb 11, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Favourite Hotel

    Enjoyed my stay in Lille, this is my favourite hotel in the city.

    Vicko, 1 night business trip, Feb 7, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Best Western Urban lille France

    The Best Western Urban hotel and Spa, was not what I expected at first however My stay even though a short one was a pleasant one.The only real issue i had was that the time that i stayed there the jacuzzi was out of order. regardless the staff was very accommodating and helpful should I return to Lille in the future I would stay there again and would recommend it to friends and. family. The BWUH&S is a little way out of the from the centre

    albin, 3 night trip, Jan 22, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Excellent, very clean, helpful staff and close to the station which is 3 stops from Lille centre..

    Alex, 2 night trip, Dec 29, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    Bad smell of sewage

    The room was small and the smell was very bad when you enter the room and the bathroom, it smells like sewage from the toilet or un cleaned pipes Overall the stay was ok

    M, 2 night trip, Dec 25, 2019

    Verified Hotels.com guest review

  • 6,0.Good

    Very untidy ‘spa’, jacuzzi not working

    Abigail, 1 night trip, Dec 23, 2019

    Verified Hotels.com guest review

  • 2,0.Poor

    Avoid this hotel and part of Lille

    The room was too small to fit a suitcase in let alone two people. The restaurant was merely serving warmed up food from elsewhere...as confessed by the waitress. No kids menu. Our car was broken into right outside the hotel. The receptionist was hardly bothered to help. However, the cleaner and police said it was happening all the time. My advice is to avoid.

    P, 1 night family trip, Dec 20, 2019

    Verified Hotels.com guest review

See all 229 reviews