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All properties in Playa del Carmen, Quintana Roo, Mexico
All inclusive

Iberostar Paraiso Del Mar All Inclusive

All-inclusive property with full-service spa, connected to the convention center, near Maroma Beach

  • Free buffet breakfast, free WiFi, and free parking
From
ZAR 3,000

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • Iberostar Paraiso Del Mar All Inclusive
  • Iberostar Paraiso Del Mar All Inclusive
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  • Iberostar Paraiso Del Mar All Inclusive
Iberostar Paraiso Del Mar All Inclusive. Image 1 of 98.
1 / 98Iberostar Paraiso Del Mar All Inclusive
8,4.Very good.
  • The staff was wonderful, and the property was good. Hiwever, the food wasnt cery good,…

    Apr 26, 2021

  • We loved the place but we spent too much time trying to schedule anything. Reservations,…

    Mar 29, 2021

See all 277 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 388 smoke-free guestrooms
  • Daily housekeeping
  • Golf course
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • Maroma Beach - 15 min walk
  • El Manglar Golf Course - 22 min walk
  • Tres Rios Ecopark - 6.4 mi / 10.3 km
  • El Camaleon Mayakoba Golf Course - 7.9 mi / 12.7 km
  • Sanctuary of Hope and Time Capsule - 7 mi / 11.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite, Oceanfront (Beach Access)
  • Standard Room
  • Junior Suite
  • Standard Room (Near Pool)
  • Standard Room
  • Junior Room
  • Standard Room (Near Pool)
  • Junior Suite, Oceanfront

Location

  • On the beach
  • Maroma Beach - 15 min walk
  • El Manglar Golf Course - 22 min walk

What’s around

Landmarks

  • On the beach
  • Maroma Beach - 15 min walk
  • El Manglar Golf Course - 22 min walk
  • Tres Rios Ecopark - 6.4 mi / 10.3 km
  • El Camaleon Mayakoba Golf Course - 7.9 mi / 12.7 km
  • Sanctuary of Hope and Time Capsule - 7 mi / 11.2 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7.2 mi / 11.6 km
  • Puerto Morelos Town Square - 9.5 mi / 15.3 km
  • Grand Coral Golf Riviera Maya - 10.5 mi / 16.9 km
  • Punta Esmeralda Beach - 12.4 mi / 20 km
  • Quinta Avenida - 12.6 mi / 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive

At a glance

Size

  • 388 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. Rapid antigen screenings for COVID-19 are available by appointment (surcharge). PCR screenings for COVID-19 are also available for a surcharge. Guests will be advised of the health screening options on arrival, and advance appointments are available.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 15

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 7 restaurants
  • 4 bars/lounges
  • 3 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar

Things to do

  • Basketball on site
  • Golf driving range on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Meals, snacks, and beverages included

Spa

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.

El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required.

Don Alfredo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

El Puerto - This steakhouse serves dinner only. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Spa tub
  • Tennis on site
  • Basketball on site
  • Golf driving range on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Small print

Also known as

  • Iberostar Paraiso Mar
  • Iberostar Paraiso Del Mar All Inclusive All-inclusive property
  • Iberostar Paraiso Mar All Inclusive
  • Iberostar Paraiso Mar All Inclusive Playa del Carmen
  • Iberostar Paraiso Mar Playa del Carmen
  • Mar Paraiso
  • Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive All-inclusive property
  • Iberostar Paraiso Inclusive l
  • Iberostar Paraiso Del Mar All Inclusive Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Iberostar Paraiso Del Mar All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 7 onsite restaurants, featuring international cuisine. Nearby restaurants include El Hashiru (3-min walk), Cirque Du Soleil Joya (13-min walk), and Salon Partagas (2.2 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and snorkeling, and practice your swing at the golf course. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Iberostar Paraiso Del Mar All Inclusive also has 4 bars, a nightclub, and an outdoor pool, as well as a Turkish bath, an arcade, and a garden.
8,4.Very good.
  • 2,0.Poor

    NIGHTMARE

    Where to start... First of all, this hotel IS CLOSED. They lure you in, but the Paraiso del Mar is not open. Before I booked this hotel, I emailed them asking if the restaurants and facilities were open. I got a reply from Efrain Garrido, saying that "only there are some occupancy restrictions in the restaurants". I took this precaution, because we are a family of 7. Since it was the only restriction, I went ahead and booked 2-2 queen rooms, with "sofa beds". We got there, after a 6 hour flight at around 10pm, with 5 very hungry kids, only to find out that the hotel was closed and they had moved us to Paraiso Beach. (Nobody mentioned that on the email I sent a week before). Not only that... they only had a 2 queen and a king room, and the sofa bed was not a sofa bed, it was just a sofa. They said they would send 2 extra beds. Already mad, but tired and hungry, I told them to just give me the room but that we needed food for the kids. They said the bell boy would take us for a snack before heading to our room. The bell boy had no idea and said that there was no food in the hotel after 10pm (I later found out that they did have a coffee place with croissants, sandwiches and snacks in the adjacent hotel, open 24hrs) The beds did come, after 4 calls, at 1:30am. Imagine having 5 hungry, tired kids, with no food and no place to sleep. It was a nightmare. The story goes on.........

    David, 6 night family trip, Mar 28, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    We loved that the staff were all very friendly, gracious, helpful, and prompt. Our family of 7 all loved the quality and flavor of the food and drinks, and the service was excellent. The property and all of our rooms were clean, organized, and well stocked. The beach area was fantastic and not too busy due to the pandemic. The gym was extremely clean and well equipped, and Luis was very friendly and helpful. We travel as a family to different destinations every year, and we all agreed that the Iberostar Riviera Maya was one of our all-time favorites.

    6 night family trip, Dec 30, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great for families!

    I have stayed at 23 different all inclusive (husband is a pilot) and this is one of the best for families! We were moved to the Linda side because of low occupancy. Much closer to the big pool. Also easy to get a roll-away bed. Folks at the kids club were amazing! They keep kids (ages 4 and up) busy with different outdoor activities, 10-9 daily. The pools are great with lots of shaded seating. The beach is great...nice and wide with lots of shady seating. Even though the water is rough we had lots of fun. There is also a waterpark, lazy river and wave pool! Our only disappointment was that the French and Mediterranean restaurants were closed (12/17-12/21 2020) and it was difficult to get reservations for some of the restaurants. We were only able to get into the Steakhouse(yum!)& seafood. But the Nubia at the Italian found us a reservation and saved the day. Also you should know that they have done away with plastic water bottles. They give you big glass ones you have to refill yourself and keep in the room. Not very convenient so bring your own refillable ones. I wish we had known that. Also FYI the swim up bar is closed for COVID (But the walk up pool bar was great!) and they are not lending floats for the lazy river...but these things did not bother us. Food was good (although the Mexican breakfast buffet REALLY needs cheese for the egg station), service great and pools, atmosphere and kid entertainment were excellent! For the right price we would definitely be back!

    Kelly, 4 night family trip, Dec 17, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    AMAZING resort . AMAZING STAFF HUMERTO LUIS WAS GREAT !

    Cyn, 3 night romance trip, Oct 18, 2020

    Verified Expedia guest review

  • 4,0.Fair

    Once we arrived we were told the resort was closed and did not offer what we wanted at the parisio maya. Paid for ocean view didn't get it. Told it was expedias fault they blamed the hotel. Long story short we did not get what we wanted from our anniversary trip whatsoever. Both expedia and the hotel told us it was not there fault. So long story short we were punished for both being poorly ran

    Ross, 4 night romance trip, Sep 5, 2020

    Verified Expedia guest review

  • 8,0.Very good

    We were really excited to be able to still travel to Mexico during the pandemic. I must say that the resort has many safety procedures in place to help stop the spread of the virus. From temperature checks, mask requirements, hand sanitizer, and even shoe sanitation. The bed in our room was very comfortable. The room was moderately clean. Found a qtip under the toilet and you could feel sand or n your feet walking barefoot. Our bathroom had many maintenance issues while being there. The resort was reasonably quick to respond. The food was good and there were plenty of choices. I felt like they watered their alcohol down. No matter how many drinks I had, I never got a buzz. Overall, for the price, it was an ok vacation.

    Kayla, 4 night romance trip, Aug 17, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    This is my second time at this location and they never disappoint....even with the shut-down to some facilities, the experience was still top tier. I was also very impressed with the Covid precautions and sanitizing practices. Definitely returning in the future!!

    Candi, 3 night romance trip, Jul 30, 2020

    Verified Expedia guest review

  • 2,0.Poor

    very unfriendly and rude staff, unhelpful very disapointing

    David, 9 night family trip, Mar 23, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Family vacation spot

    It’s a good place for families. Well-adjusted kids don’t really notice the difference between this resort and one that costs you 150% more. The beach, pools, games and snacks will keep them entertained and parents can relax knowing no additional expenses need be incurred.

    2 night trip with friends, Mar 16, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    This was a last minute trip after I had to canceled my Europe vacation 2 days before. We stayed 4 nights. After the check in I wanted to make the reservation for dinner, They told me that I was allowed to make only 2, which is ridiculous. After talk with 2 people, I got 3. They do not have enough chairs at the beach. You only can have breakfast in 1 restaurant. Iberostar have 4 hotel together. Is better to stay in Playa Lindo or others. The Japanese restaurant and the Mexican (taqueria at the shopping center) are the best. The Rodizio restaurant was horrible. You are in Mexico but no Mexican food in the restaurants inside the hotel. The stores in the shopping center over prized everything. I bought an small silver earring in US$40. and in the airport they had exactly the same in US$10.00.

    4 night family trip, Mar 14, 2020

    Verified Expedia guest review

See all 277 reviews