Iberostar Waves Tucán - All Inclusive

Property class: 4.5

Choose dates to view prices

Featuring a free children's club, Iberostar Waves Tucán - All Inclusive puts you within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Bonsai, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights include 4 outdoor pools, a fitness centre and a sauna. The pool and helpful staff get great marks from fellow travellers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 8 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Television

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Premium Room

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room

8,2 out of 10
Very good
(146 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

9,6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture overlooking a beach with palm trees and the ocean.

Junior Suite, Oceanfront

8,0 out of 10
Very good
(19 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Premium Room (Near Pool)

A balcony with wicker chairs and a table, overlooking a pool area with thatched-roof structures and lush greenery.

Premium Room (Near Pool)

8,4 out of 10
Very good
(41 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Premium Room

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room

8,4 out of 10
Very good
(7 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

10,0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

8,0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Premium Room (Near Pool)

A balcony with wicker chairs and a table, overlooking a pool area with thatched-roof structures and lush greenery.

Premium Room (Near Pool)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Quadruple Room Premium with Beach View

A hotel room with two beds, a sitting area with a chair, a small table, and a view of greenery through large windows.

Quadruple Room Premium with Beach View

  • Beach view
  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium

A hotel room with two beds, a sitting area with a chair, a small table, and a view of greenery through large windows.

Single Room Premium

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

A hotel room with two beds, a sitting area with a chair, a small table, and a view of greenery through large windows.

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room, Beachside

A balcony with wicker chairs, a small table, and a view of greenery and buildings.

Premium Room, Beachside

8,6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Premium Room, Beachside

A balcony with wicker chairs, a small table, and a view of greenery and buildings.

Premium Room, Beachside

  • Garden view
  • 35 sq m
  • Sleeps 1

View all photos for Premium Room (Promo)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Premium Room (Promo)

9,2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Premium Room (Promo)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Premium Room (Promo)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Premium Room (Tropical View)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Tropical View)

8,4 out of 10
Very good
(15 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4

View all photos for Premium Room (Tropical View)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Tropical View)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture overlooking a beach with palm trees and the ocean.

Junior Suite, Oceanfront

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1

View all photos for Premium Room (Pure Wellness)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 1

View all photos for Premium Room (Pure Wellness)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 4

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About the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.5 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Mahi Golf Course - 16 min walk - 1.4 km
  • Playacar Golf Club - 16 min walk - 1.4 km
  • Mayan Ruins of Playacar - 6 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪Turquesa - ‬11 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪Restaurante Miramare - ‬13 min walk

About this property

Iberostar Waves Tucán - All Inclusive

  • Featuring a free children's club, Iberostar Waves Tucán - All Inclusive puts you within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Bonsai, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights include 4 outdoor pools, a fitness centre and a sauna. The pool and helpful staff get great marks from fellow travellers.

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • À la carte meals and snacks included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Snorkelling
    • Windsurfing

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

  • Aerobics

Entertainment

  • On-site entertainment and activities

At a glance

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Windsurfing
  • Shopping
  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Bicycle parking
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Hand-held showerheads
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Composting
  • Recycling

Special features

Spa

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 008-007-000585/2025

Also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Is Iberostar Waves Tucán - All Inclusive currently open?

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Does Iberostar Waves Tucán - All Inclusive offer free cancellation for a full refund?

Yes, Iberostar Waves Tucán - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Waves Tucán - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Iberostar Waves Tucán - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Iberostar Waves Tucán - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Iberostar Waves Tucán - All Inclusive and nearby?

Have fun with onsite activities like kayaking, windsurfing, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Tucán - All Inclusive also has 2 poolside bars, 2 beach bars, and a sauna, as well as a steam room, a picnic area, and a garden.

Are there restaurants at or near Iberostar Waves Tucán - All Inclusive?

Yes, there are 8 onsite restaurants, featuring Japanese cuisine.

What's the area around Iberostar Waves Tucán - All Inclusive like?

Iberostar Waves Tucán - All Inclusive is located on the waterfront in Playacar, a short 19-minute walk from Mayan Ruins of Playacar and 12 minutes' walk from Playacar Beach. Travelers say the area is walkable and good for families.

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Reviews

Iberostar Waves Tucán - All Inclusive Reviews

8,8

Excellent

9,2

Cleanliness

8,6

Amenities

9,2

Staff & service

8,6

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered a wide variety of high-quality cuisine with generous buffet selections and specialty restaurants to suit all tastes. (123 reviews)
  • The beach was outstanding, well-maintained, and offered great swimming, snorkeling, and bird watching opportunities. (81 reviews)
  • The pool was excellent, clean, spacious, and a great place to relax. (72 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Food
Room
Beach
Restaurant
Buffets
Animals
Wildlife
Drinks
Entertainment

Reviews

Verified review

10/10 Exceptional

Very nice beach, friendly staff and the food was really great!
Verified review

10/10 Exceptional

This resort was amazing. Great staff, great food, very clean.
Verified review

8/10 Very good

We really enjoyed this resort so much that we will be looking to return next year. It felt like being in the jungle with the variety of animals all around. Pool was great and beach in my opinion was the best maintained compared to all the other resorts.
Verified review

10/10 Exceptional

Loved the beautiful entry at check-in, loved the jungle with animals, loved the cleanliness of the pools and chairs, loved the well kept up beach. Food was delicious and on point. Entertainment was fantastic.
Verified review

10/10 Exceptional

The pool and staff were amazing! We loved the IBEROSTAR app as well to make reservations and being notified when our room was cleaned. Spider monkeys and all if the wildlife in the jungle at the eesort were an added bonus!
Verified review

10/10 Exceptional

The resort was wonderful! The pool and food were 10/10. Staff was some of the friendliest people. There are activities everyday that keep the whole family entertained as a family of 6 that stayed for a week. The activity personnel were incredible! Beach access was great and the beach itself was very clean.
Verified review

8/10 Very good

Staff was friendly, rooms were clean and tidy.
Verified review

10/10 Exceptional

Fantastic beach
Verified review

10/10 Exceptional

Loved our stay! Beautiful resort! Food was great!
Verified review

10/10 Exceptional

The room was clean, staff was polite and helpful.
Verified review

6/10 Good

Grounds are great. seaweed Sargassum was a bit of an issue, waves were very enjoyable. Animals everywhere, Cenote swimming in crystal clear waters with mini fishes nibbling at your toes.
pyramid
Verified review

10/10 Exceptional

Property and nature was amazing.
Verified review

10/10 Exceptional

The resort was beautiful and very clean. The groundskeepers were working tirelessly to keep it immaculate. The wildlife was one of our favorite parts! Good food, good drinks, fabulous pool. The sargassum at the beach was a bit of a bummer, but didn’t stop us from enjoying the ocean once we were past it. Some things are a bit dated, but they will be renovating this summer. Would go back!
Verified review

10/10 Exceptional

This was my first time staying at the Iberostar Waves Tucan. The property grounds were very well kept, and the rooms were clean and comfortable. The food was fantastic! I really enjoyed the entertainment each evening, and the entertainers and staff were very friendly and present throughout the day. Lots of activities to choose from every day, or you can just relax by the pool or ocean.
Verified review

10/10 Exceptional

Excellent location, food, natural environment, on-site entertainment,
Verified review

10/10 Exceptional

Amazing resort especially for families. Staff extremely friendly, rooms clean, lots of activities and wildlife to check out. Highly recommend and will definitely stay again
Verified review

10/10 Exceptional

This place is beautiful and the service was great. Room was kept very clean and the staff was friendly and helpful. The beach was well maintained and lots of spots to sit in the shade and enjoy. Our family really enjoyed our stay, happy to recommend this place.
Verified review

10/10 Exceptional

Staff were very friendly. Wild life is very nice. Overall very nice place.
Verified review

10/10 Exceptional

This place is very clean, loved the water and green outdoors, pools are big and clean
Verified review

10/10 Exceptional

Clean room, good food, convenient layout of the hotel and good facilities. Beach and pool were also great. Restaurants were not overly crowded although sometimes they weren't open every day.
Verified review

10/10 Exceptional

The whole family had a great time, staff, food and cleanliness was great.
Verified review

10/10 Exceptional

The staff were very friendly and welcoming, the area was nice, and the food options and quality were good. The only downside was that the beach gets very crowded—if you don’t go early in the morning, it’s hard to find a spot.
Verified review

10/10 Exceptional

Beautiful property, clean beach, tasty food, great entertainment, perfect location to relax and enjoy nature's beauty.
Verified review

8/10 Very good

Great food and many restaurant options on site. Beach is beautiful. Rooms need a facelift but supposedly the hotel is closing Spring 2026 - Fall 2026 to upgrade the rooms. Drink varieties are a bit limited...but we didn't leave thirsty. I would stay there again.
Verified review

10/10 Exceptional

The staff was very accommodating and the hotel was beautiful.