Iberostar Tucan All inclusive

Photo gallery for Iberostar Tucan All inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Tucan All inclusive

UNESCO Sustainable Travel Pledge

Iberostar Tucan All inclusive

4.5 star property
All-inclusive beachfront property with free water park, near Quinta Avenida

8,4/10 Very good

1 005 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • 4 outdoor pools and 2 spa tubs
  • Free water park
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Maritime Terminal - 35 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Playacar Golf Club - 3 min drive
  • Mamitas Beach - 14 min drive
  • Xplor Theme Park - 15 min drive
  • Xcaret Eco Theme Park - 18 min drive
  • Grand Coral Golf Riviera Maya - 20 min drive
  • Ferry to Cozumel - 18 min drive
  • Tres Rios Ecopark - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive
  • Cozumel Intl. Airport (CZM) - 12.5 miles/20 km

About this property

Iberostar Tucan All inclusive

At Iberostar Tucan All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. Guests can splash around at the 4 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps, and facials. Bonsai, one of 5 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club, and a fitness center. Fellow travelers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of No
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 350 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Windsurfing
  • Shopping
  • Ecotours nearby
  • Golfing nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Free water park
  • Bicycle parking
  • Spa services
  • 2 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Yes and No.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property uses eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

8,4

Very good

9,1/10

Cleanliness

9,0/10

Staff & service

8,3/10

Amenities

8,5/10

Property conditions & facilities

9,1/10

Eco-friendliness

10/10 Exceptional

LuAnne, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good! Staff amazing!!!
yuliya, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jorge at the lobby was great. As well as Seni at the buffet. Seni was super attentive and kind. Really loved the hotel!
Laura, 3-night romance trip
Verified Expedia guest review

8/10 Very good

This hotel has all we were looking for. I traveled with my elderly parents who don’t tolerate the heat and the noisy places very well. Bravo to the Staff who without asking located us away from all the noisy social places. The jungle is a big attraction. We could take walks. The air smells really good in the morning from all the trees surrounding the waterfalls and buildings. Plenty of shade! Beach with soft sand. Water warm and clean. Weeds mostly by the shoreline. Not a big deal. Plenty of shallow places for my parents to swim. Good food choices and drinks. Great massages in the jungle. The obstacle: Most of the chairs on the beach are taken by 9am! Now this is the trick; reserve your place at 7am. at 7am the “beach manager” walks around and takes pictures of chairs that are taken. They go around again at 9am so every two hours taking pictures again. If the stuff on the chairs looks untouched, the “beach manager” will and can remove your towels and give your place to someone else. Be prepared to be there with few extra things to throw around your chairs at 9am so you can leave and enjoy your breakfast. This way you won’t loose your spot on the beach. And yes there are not enough shaded areas for all guest so if you show up after 9am you may have to sit in the sun. In conclusion; Little paradise, super friendly and helpful staff. Eco friendly - we support that.
Renata Julia, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful. The transition from lobby area to jungle, pool area then beach is unlike any place I have traveled. Staff was very friendly and helpful. There were two negatives, neither the fault of the resort. I recommend you up grade your room location while booking. I did not and had poor room location but the resort allowed me to upgrade my room next day. Second, the seaweed on the beach was bad. Again this is out of the control of the resort. I read a lot of reviews prior to my trip and this was not mentioned. I live close to a beautiful beach so I my be too picky. We spent the week at the pool and enjoyed every minute of it. Get towels out early to reserve you favorite spot. I will be back!
BRADLEY, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Daniel, 8-night trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful. Staff is attentive and extremely helpful. Food choices are endless and very good. I can't wait to return.
Dwight, 6-night romance trip
Verified Orbitz guest review

8/10 Very good

This property is beautiful. The jungle like feel and all of the wildlife running around was amazing. The pool was the cleanest pool that I have ever been in. Unfortunately, the seaweed was really bad while we were there, so we only spent one day on the beach and in the ocean. It would be nice if they had cocktail waitresses around the pool, so you didn't have to wait in line for a drink. The food was great and usually had plenty of options to satisfy our family. The rooms were spacious, but it would be nice if there was a dresser to put your clothes in. There wasn't enough room in the closet for clothes for a family of four. The nighttime entertainment was good, but it would be nice if there were other things to do in the evenings. (live music, trivia games, dancing, etc.) I would definitely recommend this hotel to other travelers.
Ralph, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service and staff,food very good,nice and clean rooms,very beautiful forest surrounding the property with wonderful species and wildlife,such as monkeys,flamingos,and many more.Hope to be back soon with my family.We enjoyed every minute being there. Thank you all the stuff and employees at Iberostar Tucan.Great job!🙏♥️👍
BRANKO, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Christopher, 5-night trip
Verified Expedia guest review