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Four Seasons Hotel Hangzhou at West Lake

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Exterior
Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Terrace/patio

Overview of Four Seasons Hotel Hangzhou at West Lake

Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Hangzhou Botanical Garden

9,8/10 Exceptional

152 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Internet access
  • Gym
  • Non-smoking
Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • 24-hour room service
  • Massage/treatment rooms
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

Room options

About this area

What's nearby

  • In Xihu

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
  • Hangzhou Station - 10 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou Yuhang Station - 22 min drive

Restaurants

  • Amigo - 8 min walk
  • Traveller Bar - 15 min walk
  • Huabei Hotel - 17 min walk
  • Starbucks - 3 min drive
  • Old Captain Lounge Bar - 3 min drive

About this property

Four Seasons Hotel Hangzhou at West Lake

Bring the kids when you stay at Four Seasons Hotel Hangzhou at West Lake in Hangzhou and they can enjoy the free kids' club. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and WLB Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. The helpful staff and restaurant get good marks from fellow travelers.

Languages

Chinese (Mandarin), English, French, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Lead with Care (Four Seasons)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 3 and up
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 3 and up

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free wired Internet access in public areas
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Babysitting (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Baby bath
  • Bed rails
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station
  • Conference center (5543 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Height-adjustable showerhead
  • Grab bar in bathtub
  • Accessible bathtub
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Japanese

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

The SPA has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 285 for adults and CNY 143 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 3:00 PM and 6:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CNY 292.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide a negative PCR COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 3 and up.

This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake offer free cancellation for a full refund?
Yes, Four Seasons Hotel Hangzhou at West Lake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?
As of 26 November 2022, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on 27 November 2022 start from R10 424, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Four Seasons Hotel Hangzhou at West Lake?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's an indoor pool.
Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Four Seasons Hotel Hangzhou at West Lake?
Yes, there's free self parking.
What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Four Seasons Hotel Hangzhou at West Lake and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Four Seasons Hotel Hangzhou at West Lake also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Four Seasons Hotel Hangzhou at West Lake?
Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views. Nearby restaurants include Amigo (8-min walk), Starbucks (2.1 mi), and Gattomatto (2.1 mi).
What's the area around Four Seasons Hotel Hangzhou at West Lake like?
Four Seasons Hotel Hangzhou at West Lake is in Xihu, a short 1-minute walk from Hangzhou Botanical Garden and 14 minutes' walk from Zhejiang University. Travelers say the area is walkable and good for shopping.

Overall score and ratings

9,8

Exceptional

9,7/10

Cleanliness

9,7/10

Staff & service

9,7/10

Amenities

9,6/10

Property conditions & facilities

10,0/10

Eco-friendliness

10/10 Exceptional

Amazing
Special stay, service is amazing, great location, great breakfast.
David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
JEANCLAUDE, 2-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Sophie, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay!
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Joyce, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Hangzhou
Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.
Jenny, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, right next to the lake, quite . Beautifully maintained. Recommend! The only reservation: traffic can be very congestion especially during holidays. Hard to gat taxi.
1-night family trip
Verified Expedia guest review