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Grand West Sands Resort & Villas Phuket

5-star5 stars
65 Moo 4Mai KhaoPhuket83110Thailand

Beach resort in Mai Khao with water park, spa
  • Free WiFi and free parking
Good7.0
  • I booked a luxury suite for 3 persons but got a room with only a king bed. Asked for a…Feb 16, 2018
  • Definitely not a 5 star resort. Lack of information provided during check in. Staff…Jan 21, 2018
217See all 217 Hotels.com reviews
From 1,256 reviewsTripAdvisor Traveller Rating

Grand West Sands Resort & Villas Phuket

from ZAR 1,590
  • XDeluxeX
  • XSuiteX
  • XFamily Suite 2BRX
  • XPenthouse 3BRX
  • XPool Villa 2BRX
  • XBeach Villa 2BRX
  • XGrand Deluxe Suite 1BRX
  • xx Grand Deluxe Suite
  • Deluxe Room
  • Deluxe Suite 1 Bedroom
  • Deluxe Family Suite 2 Bedroom
  • Luxury Suite 1 Bedroom
  • Luxury Suite 2 Bedroom
  • Penthouse Pool Suite 3 Bedroom
  • Penthouse Pool Suite 4 Bedroom
  • Deluxe Pool Villa 2 Bedroom
  • Deluxe Pool Villa 3 Bedroom
  • Luxury Pool Villa 2 Bedroom
  • Luxury Pool Villa 3 Bedroom
  • XX Luxury Pool Villa 5 BR
  • Deluxe Family
  • Deluxe Family Residence
  • Luxury Villa, 4 Bedrooms, Private Pool
  • 3 Bedroom Residence with Balcony
  • 2 Bedroom Penthouse Pool Suite
Want more choice? Check out our other properties in Mai Khao.

At a glance

Key facts

Hotel size

  • This hotel has 558 rooms

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. The credit card used to book the reservation must be presented by the cardholder at check-in. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Shopping center shuttle *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Volleyball on site
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Water park access (surcharge)
  • Pool sun loungers
Working away
  • Business center
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages, and massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Sunset Breeze Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Azzuri - This beachfront restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Baan Thai - Overlooking the garden, this restaurant specializes in Thai cuisine and serves dinner only. Open daily.

Grand West Sands Resort & Villas Phuket’s small print

Also known as

  • Grand West Sands Resort Villas Phuket
  • Grand West Sands Villas Phuket Mai Khao
  • Grand West Sands Villas Phuket
  • Grand West Sands Resort & Villas Phuket Mai Khao
  • Grand West Sands Resort Villas Phuket Mai Khao
  • West Sands Hotel Phuket

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: THB 2000.00 per night

  • New Year's Eve (31 December) Gala Dinner per adult: THB 7060.00
  • New Year's Eve (31 December) Gala Dinner per child: THB 3530.00 (from 4 to 12 years old)

Optional extras

The water park is accessible for THB 500-1000 per person, per day

Rollaway beds are available for THB 1800.0 per day

Buffet breakfast is offered for an extra charge of THB 850 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 700-1000 per vehicle (one-way)

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand West Sands Resort & Villas Phuket

Landmarks

  • Splash Jungle Water Park (1-minute walk)
  • Turtle Village (4.3 mi / 6.9 km)
  • Blue Canyon Country Club (7.2 mi / 11.6 km)
  • Sirinat National Park (7.5 mi / 12.1 km)
  • Wat Pra Thong (10 mi / 16.1 km)
  • Nai Thon Beach (11.8 mi / 19 km)
  • Bang Rong Pier (12.2 mi / 19.6 km)
  • Ton Sai Waterfall (12.2 mi / 19.7 km)

Getting around

  • Phuket (HKT-Phuket Intl.) 17-min drive
  • Free self parking
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Recent reviews

Good 7.0 From 217 reviews

Grand West Sands Resort & Villas Phuket
Very Good8.0
Tired hotel with tired restaurants
We only stayed there as it was attached to the waterpark. I wouldn't stay again. The restaurants need dire help. The breakfast buffet hot food was all cold and unappetizing. The staff are ill-trained and not so helpful. The good thing is the proximity to the waterpark and airport. That's about it.
A Traveller, as2 night family trip
Grand West Sands Resort & Villas Phuket
Exceptional10.0
Relaxing stay!
We loved the convenience of everything near--the beach, the pools, kids club, spa. Nice resort!! Very well maintained and the staff is very helpful and nice.
Brenda, us7 night family trip
Grand West Sands Resort & Villas Phuket
Exceptional10.0
Big like
Facilities, environment and staffs are excellent:)
Enkhtuvshin, us9 night family trip
Grand West Sands Resort & Villas Phuket
Fair4.0
Great disappoinment
It was quite disappointing for my family. I have booked 2units of 2 bedrooms suite for 4 nites. On our first night, after we have checked in everyone looking foward to have a good shower before rest on bed but its water supply was bad, super hot & its flow was horrible and to the extend I have to use mineral water to shower my girl. The rest have to wait till water supply back to normal which is around 12am+. The next day, we faced the same problem after our island hopping at 5.30pm. I demand change of room and we were given a 4 bedrooms suite. Can you imagine we were all tired and hungry but we can't shower after whole day out in the sea? The manager was kind enough to give us complimentary dinner vouchers for 10 pax without drinks but given a choice, I rather have a problem free rooms and have a early rest. This is not over yet! I have new sets of problem from my new rooms. One of toilet door cannot be closed because the door is bigger than its frame, outdoor pool full of lizard/insect waste, jacuzzi tap is down, rusty rain shower head, toilet flush not working well, shower taps very wobbling and staircase to level 2 in bad condition. Overall, the staffs are very kind & helpful but the resort itself is poorly maintained. Food in hotel is expensive but not good at all especially itatian resturant. Location wise, not very happening so its very individual.
A Traveller, sg5 night family trip
Grand West Sands Resort & Villas Phuket
Very Good8.0
Excellent in customer service.
Overall my family were satisfied with our stay. Staff are friendly, fast check in and very good in customer service. We took family room and kids love the bunk bed even the space was a little bit small then what we are expected and please be aware this room dont have balcony. We stay for only one night and spend most of our time at the water theme park. Kids love it! Foods quite expensive but there are restaurant just nearby the hotel. However, we are a bit disappointed with the careless of the buggy staff as he broke one of our luggage but the superior immediately replace it. Thank you for the prompt action and we will recommend it to our friends and family.
haryati, as1 night family trip

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Grand West Sands Resort & Villas Phuket

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