Guests
All properties in Kota Kinabalu (and vicinity), Sabah, Malaysia

The Pacific Sutera Hotel

Luxury resort with full-service spa, connected to the convention center, near Sutera Harbour

  • Free WiFi and free parking

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  • Pool
  • Pool
  • Beach
  • Pool
  • Pool
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1 Sutera Harbour Boulevard, Kota Kinabalu (and vicinity), 88100, Sabah, Malaysia
7,8.Good.
  • Breakfast need to be improved.....................

    Jan 18, 2020

  • The hotel and its facilities were amazing. Some items that could be improved: - we were…

    Dec 26, 2019

See all 378 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Convenient
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 500 guestrooms
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 2 restaurants and bar/lounge

Feel at home

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Separate bathtub and shower
  • Premium TV channels

What’s around

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 18 min walk
  • Sutera Harbour - 5 min walk
  • Centre Point - 29 min walk
  • Gaya Street Sunday Market - 40 min walk
  • Sabah State Mosque - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Golf View
  • Deluxe Sea View
  • Pacific Club Golf View
  • Pacific Junior Suite
  • Pacific Executive Suite
  • Club Sea View
  • Family Room
  • Deluxe Golf View (Malaysia, Singapore and Brunei Residents Only)
  • Club Sea View (Malaysia, Singapore, and Brunei Residents Only)
  • Deluxe Sea View (Malaysia, Singapore and Brunei Residents Only)
  • Family Room (Malaysia, Singapore and Brunei Residents Only)
  • Pacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)
  • Pacific Executive Suite (Malaysia, Singapore, and Brunei Residents)
  • Pacific Junior Suite (Malaysia, Singapore, and Brunei Residents Only)

Location

1 Sutera Harbour Boulevard, Kota Kinabalu (and vicinity), 88100, Sabah, Malaysia
  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 18 min walk
  • Sutera Harbour - 5 min walk

What’s around

Landmarks

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 18 min walk
  • Sutera Harbour - 5 min walk
  • Centre Point - 29 min walk
  • Gaya Street Sunday Market - 40 min walk
  • Sabah State Mosque - 17 min walk
  • Anjung Samudera - 32 min walk
  • Jesselton Point Ferry Terminal - 2.5 mi / 4 km
  • Lok Kawi Wildlife Park - 11.5 mi / 18.4 km

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive
  • Tanjung Aru Station - 3 min drive
  • Free area shuttle

At a glance

Hotel size

  • This hotel has 500 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Guests booked in a "Malaysia, Singapore and Brunei Residents Only" room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby
  • Snorkeling nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1999
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • Chinese
  • English
  • Indonesian
  • Japanese
  • Korean
  • Malay

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Memory foam mattress

Freshen up

  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Silk Garden - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cafe Boleh - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Indoor tennis courts -
  • Marina on site
  • Outdoor tennis courts -
  • Tennis on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Scuba diving nearby
  • Snorkeling nearby

Small print

Also known as

  • Hotel Pacific Sutera
  • The Pacific Sutera Resort
  • The Pacific Sutera Hotel Resort
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Resort Kota Kinabalu
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel

Optional extras

Rollaway beds are available for MYR 165.0 per day

Buffet breakfast is offered for an extra charge of MYR 64.10 for adults and MYR 32.10 for children (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Pacific Sutera Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, Chinese cuisine, and garden views. Nearby restaurants include Spice Island (5-min walk), Cafe Boleh (6-min walk), and Breeze Beach Club (7-min walk).
  • Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes racquetball/squash and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a fitness center, and spa services, as well as an arcade and a garden.
7,8.Good.
  • 10,0.Exceptional

    Fancy hotel and nice pool, perfect place for my family to stay and enjoy

    SEUNGGIL, 3 night family trip, Dec 23, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Splendid stay

    The service was excellent, the buffet dinner worth every penny and the experience was amazing.

    2 night family trip, Dec 18, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    Nice and clean. Food is decent and the staff are helpful.

    7 night family trip, Dec 4, 2019

    Verified Expedia guest review

  • 8,0.Very good

    I have a very pleasant stay with my family .

    2 night family trip, Nov 14, 2019

    Verified Expedia guest review

  • 6,0.Good

    Too many families and screaming kids. Breakfast buffet was like noisy food fight. No adults only areas. Hotel should be advertised as strictly a family hotel and not be recommended for adults seeking a quiet and relaxing vacation. This is not the hotel for that.

    8 night romance trip, Nov 2, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Quite good facilities and mood, but buffet food is not good enough.

    2 night family trip, Oct 14, 2019

    Verified CheapTickets guest review

  • 6,0.Good

    More like a two star hotel

    The hotel is currently under renovation and I was in an unrenovated room. The leaf blowers start at 7am and the DJ plays until very late at night. If your room faces the pool, you will hear both of these noises.The construction noise is relentless. The pool ran out of towels before 11am on Saturday. Although there is a kettle in the room, there is no coffee or tea service. The marks on the wall were beyond disgusting. Also, no hot water in the shower or tub, just in the bathroom sink. I hope the hotel improves once all renovations are complete. You may be better served at a different hotel until renovations are completed.

    3 night trip, Sep 25, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    A Perfect Family Holiday Spot!

    Mullah, 5 night family trip, Jul 28, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    Nice Seaview from room. Sumptuous breakfast and well maintained surroundings in the resort

    3 night family trip, Jun 23, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Excellent stay, would love to come back soon! Recommend any day

    4 night family trip, Jun 20, 2019

    Verified Expedia guest review

See all 378 reviews