Sheraton Puerto Rico Hotel & Casino

Photo gallery for Sheraton Puerto Rico Hotel & Casino

Lobby
Rooftop pool
Rooftop pool
Infinity pool
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Overview of Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino

4.0 star property
Bayfront hotel with 5 restaurants, near Puerto Rico Convention Center

8,6/10 Fabulous

1 001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is R4 106
Price available on 2022/10/11
Map
200 Convention Boulevard, San Juan, 00907
Main amenities
  • Daily housekeeping
  • Near the beach
  • Casino
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • Breakfast available
  • Free beach shuttle
  • 24-hour fitness center
  • Beach towels
  • Valet parking
  • Self parking
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Santurce
  • Puerto Rico Convention Center - 2 min walk
  • Condado Beach - 17 min walk
  • Casino del Mar at La Concha Resort - 29 min walk
  • Pan American Pier - 1 min drive
  • Port of San Juan - 8 min drive
  • Jose Miguel Agrelot Coliseum - 7 min drive
  • Carolina Beach - 11 min drive
  • Fort Buchanan - 10 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive
  • Free beach shuttle

About this property

Sheraton Puerto Rico Hotel & Casino

4-star hotel in the heart of Santurce
Condado Beach is located near Sheraton Puerto Rico Hotel & Casino, which provides a casino, a terrace, and a coffee shop/cafe. Hit the jackpot at this hotel with amenities such as a casino VIP room, 448 slot machines, and 18 casino gaming tables. Treat yourself to a Swedish massage, a detox wrap, or a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature Asian cuisine and a poolside location. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Tour/ticket assistance, a porter/bellhop, and massage treatment rooms
  • Luggage storage, free newspapers, and multilingual staff
  • Guest reviews give good marks for the helpful staff and location
Room features
All 503 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with spring water tubs and designer toiletries
  • 40-inch HDTVs with premium channels
  • Recycling, free infant beds, and coffee/tea makers

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 503 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 70 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 18 per night)
  • Onsite valet parking (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Offsite

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–11 AM
  • 5 restaurants
  • 3 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Free beach shuttle
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 21 meeting rooms
  • Computer station
  • Conference center (35000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • Casino
  • Full-service spa
  • 18 casino gaming tables
  • 448 casino slot machines
  • Casino VIP room
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Spring water bathtub
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling
  • Mobile key entry

Special features

Spa

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

District Lounge&Sushi Bar - This lobby lounge specializes in Asian cuisine and serves dinner and light fare. Happy hour is offered.
The Bay Pool Bar & Grille - This poolside restaurant specializes in Latin American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Choices Urban Bistro - This family restaurant specializes in Fusion cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Metropol Restaurant - This family restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • 18 percent destination fee will be charged

Optional extras

  • Breakfast costs between USD 12.00 and USD 25.00 for adults, and USD 12.00 and USD 12.50 for children (approximately)
  • Refrigerators are available for USD 30 per night

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 13 to December 14:
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for USD 40.00 per night
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chairs

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Self parking costs USD 18 per night
  • Valet parking costs USD 25 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Juan
Sheraton Puerto Rico Hotel & Casino Hotel
Sheraton Puerto Rico Hotel & Casino San Juan
Sheraton Puerto Rico Hotel & Casino Hotel San Juan

Frequently asked questions

Does Sheraton Puerto Rico Hotel & Casino offer free cancellation for a full refund?
Yes, Sheraton Puerto Rico Hotel & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Puerto Rico Hotel & Casino?
As of 25 September 2022, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Hotel & Casino on 11 October 2022 start from R4 106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Puerto Rico Hotel & Casino?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Sheraton Puerto Rico Hotel & Casino?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 70 lbs per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Sheraton Puerto Rico Hotel & Casino?
Yes. Self parking costs USD 18 per night. Valet parking costs USD 25 per day.
What are the check-in and check-out times at Sheraton Puerto Rico Hotel & Casino?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Sheraton Puerto Rico Hotel & Casino?
Yes, the 21000 square-foot casino features 448 slot machines and 18 gaming tables.
What is there to do at Sheraton Puerto Rico Hotel & Casino and nearby?
Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy other amenities such as 3 bars and a casino. Sheraton Puerto Rico Hotel & Casino also has a 24-hour fitness center.
Are there restaurants at or near Sheraton Puerto Rico Hotel & Casino?
Yes, there are 5 onsite restaurants, featuring alfresco dining, Asian cuisine, and pool views. Nearby restaurants include Macchiato Coffe Shop (10-min walk), Eter Rooftop & Lounge (12-min walk), and Casita Miramar (12-min walk).
Does Sheraton Puerto Rico Hotel & Casino have rooms with private spa tubs?
Yes, each room has a spring water bathtub.
What's the area around Sheraton Puerto Rico Hotel & Casino like?
Sheraton Puerto Rico Hotel & Casino is in Santurce, a short 17-minute walk from Condado Beach and 14 minutes' walk from Pan American Pier. Travelers say this hotel is in a good location.

Overall score and ratings

8,6

Fabulous

8,8/10

Cleanliness

8,8/10

Staff & service

8,3/10

Amenities

8,7/10

Property conditions & facilities

8,4/10

Eco-friendliness

10/10 Exceptional

Angel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eudaldo, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Arrived on Tuesday and Room was not cleaned till Thursday and I asked for Sheets & Pillow Cases to be changed and they were not 😞. Asked to bring clean towels , wash clothes, and toilet paper to room , had to call 4 times before I can receive it. I know they are busy but very annoying that I had to call so many times for it. 😞
Leticia, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely stay again
Beautiful hotel. Close to everything.
David, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay!
Fast check in and great service, clean room, great stay, the check out was super fast, loved it!!
Jorge, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Is good but a little expensive. And in front of my room was the service room and ee have a lot of noice.
Carmen, 2-night trip
Verified Hotels.com guest review

2/10 Poor

I reserved my week for 1500 but they charged me 2500 Said rates went up due to high capacity I won’t be back
Thomas, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Everything
Daniel, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Trung, 6-night trip
Verified Expedia guest review