InterContinental Shanghai Jing’ An

Had a wonderful stay but i would say the breakfast options need to be reviewed. I stayed at comparable hotels in Beijing and Seoul - Marriott and Hilton. Their breakfast was much better. Otherwise a fantastic hotel.

Location - 10/10 Staff - 10/10 Facilities - 10/10 Room - 10/10 Totally Recommended

Although I normally prefer smaller hotels, as a business hotel this is very good. Nice and "fresh", sizeable rooms, good restaurants, friendly service and good location.

A great place, the best I have ever stayed, been to Rome, Paris, Washington DC, NYC, Chicago, and the Intercontinental was far superior, from moment of arrival and even after checking out, the staff was tremendously courteous, helpful and cheerful! Everyone made you feel at home comfortable. The hotel itself was grand, to include a grand piano in the lobby. The facility was immaculately clean, beyond expectations! Like previously mentioned the hotel had grandeur that I never seen before! There are not enough words to describe this hotel in my vocabulary! To say the least I was very impressed with the staff, and hotel, I was blessed with having the opportunity to be their guest! Should I have the opportunity to visit Shanghai, the Intercontinental Hotel will be I be staying at! Just a great place, overwhelming beauty, elegance, with great service!!!!

Hotel manager was very nice. We stayed here about 4 times a year.

THIS IS A HOTEL THAT ONCE WAS $ STAR BUT WORN OUT AND VERY OUTDATED! SEE PICTURES BELOW! I booked and prepaid this hotel on Hotels.com assuming it was a 4 star hotel and lived up to the Intercontinental hotel name for a 4 night stay from May 5th to the 9th. Upon arrival I checked in and went up to my room and it smelled of mold (which I'm allergic to) and cigarette smoke (it was supposedly a non-smoking room). In addition, all of the furniture was either broken or scratched and the wood was warped. I asked to switched rooms assuming that it would be a different experience but it was the same problem. I complained but they said that since it was late at night, nothing can be done about a possible refund until the manager was in the next morning and I can find another hotel (I was needed to be refunded so I can afford another hotel). In light of that, I stayed the night and in the morning made my way to the front desk explaining what happened and I showed that pictures as well. They apologized and just asked me to write on their stationary the reason of why I want a refund and my email address and I went ahead and did. I handed them my room key and they told me that I should be rest assured that I will get refunded for the remaining nights. I never heard back from them and then called Hotels.com to intervene and they did but were told that they hotel will NOT refund me despite my claims. THEY LIED! I was lucky that I was a HOTELS.COM gold member and they partially refunded me f

First of all , the room 2607 smell like a Ashtray !! even they bring the machine still not work it. 2nd , the Chinese restaurant on level 3 . Service so Bad . we ordered 5 ,6 dishes only come up the first 2 in 30 min and the rest need wait for almost an hour. Check in good , front door service guy very helpful.

alright, not enough to call it luxury 5 star hotel, but fair enough. perhaps the staffs at the concierge need to work on the politeness and smile more often.

The best service I received so far in mainland hotels. Especially the door boy Mr Alice Liu who was super helpful to help me with taxi calling remotely so that my Business meetings will be this smooth

The breakfast spread - bottled juices were intermittently offered. It should be consistently offered. Oranges were also intermittently offered. They should be consistently offered. For a 5-star hotel, the breakfast fruit selection should include kiwi and strawberries for Vitamin C-rich offering instead of watermelon, melon and dragon fruit. Fruit-flavoured yoghurt is also limited to strawberry and red date. Strawberry flavour often runs out and I have to ask for them. Meanwhile, the plain and red date flavoured yoghurt are left unconsumed on the ice-platter. Please provide strawberry, blueberry, mango and other fruit flavoured yoghurt. The waffles are awful - soft and tough even when they are freshly made. I had expected a crispy texture when it is freshly made - but it was not.