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Elephant Lake Hotel
Lakefront hotel with outdoor pool, near St. Lucia Estuary Beach
- Great for families
- Free WiFi in lobby and free parking
- Collect stamps
- Price Guarantee
Restrictions related to your trip
This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
3 Mullett Street, St. Lucia, 3936, KwaZulu-Natal, South Africa
7,4.Good.67 verified Hotels.com guest reviews
Great
Feb 10, 2022
Perfectly located !!! Rooms were spacious & clean & loved the pool layout.
Dec 27, 2021
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Gap period enforced between guest stays - 24 hours
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
- Free parking
- Pool
- Free WiFi
- Air Conditioning
Property highlights
Main amenities
- 56 guestrooms
- Daily housekeeping
- Near the beach
- Restaurant and bar/lounge
- Outdoor pool
- Rooftop terrace
For families
- Playground on site
- In-room childcare (surcharge)
- Babysitting or childcare (surcharge)
- Premium TV channels
- Television
- Free toiletries
What’s around
- On the waterfront
- St. Lucia Estuary Beach - 39 min walk
- Monzi Golf Club - 10.1 mi / 16.3 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
What’s around
Landmarks
- On the waterfront
- St. Lucia Estuary Beach - 39 min walk
- Monzi Golf Club - 10.1 mi / 16.3 km
Getting around
- King Shaka Intl. Airport (DUR) - 146 min drive
- Area shuttle (surcharge)
- Cruise terminal shuttle (surcharge)
- Beach shuttle (surcharge)
map
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3 Mullett Street, St. Lucia, 3936, KwaZulu-Natal, South Africa
At a glance
Hotel size
- This hotel has 56 rooms
- This hotel is arranged over 2 floors
Arriving/leaving
- Check-in time 2:00 PM-8:00 PM
- Check-out time is 10 AM
- Express check-out
Restrictions related to your trip
- This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Special check-in instructions
This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cribs (infant beds)
- Babysitting*
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
Transfers
- Cruise terminal shuttle*
Parking
- Free onsite self parking
- Free onsite RV/bus/truck parking
- Free offsite parking nearby
In the hotel
Taking the kids?
- In-room childcare (surcharge)
Food and drink
- English breakfast daily (surcharge)
- Restaurant
- Bar/lounge
- Free reception
Things to do
- Beach shuttle (surcharge)
- Beach towels
- Number of outdoor pools - 1
- Pool sun loungers
- Ecotours on site
- Playground on site
- Golfing nearby
- Hiking/biking trails nearby
- Mountain biking nearby
- Snorkeling nearby
Working away
- Number of meeting rooms - 1
- Conference space
- Conference space size (feet) - 1399
- Conference space size (meters) - 130
- Conference center
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Luggage storage
Facilities
- Number of buildings/towers - 1
- Year Built - 2006
- Safe-deposit box at front desk
- Designated smoking areas
- Rooftop terrace
- Garden
- Terrace
- Television in common areas
Accessibility
- In-room accessibility
- Wheelchair accessible
- Grab bar - near toilet
Languages Spoken
- Afrikaans
- English
- Zulu
In the room
Home comforts
- Air conditioning
- Coffee/tea maker
Things to enjoy
- Patio
Freshen up
- Free toiletries
- Hair dryer
Be entertained
- 32-inch LED TV
- Premium TV channels
Stay connected
- Desk
More
- Daily housekeeping
- In-room safe
Fees & policies
Optional extras
- English breakfast is offered for an extra charge of ZAR 150 for adults and ZAR 100 for children (approximately)
- Area shuttle and beach shuttle service is offered for an extra charge
Children & extra bedsPay at property
You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
- In-room babysitting is available for an extra charge
Pool, spa & gym (if applicable)Pay at property
You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
- Pool access available from 6:00 AM to 10:00 PM
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
- Elephant Lake Hotel St. Lucia
- Elephant Lake Hotel Hotel St. Lucia
- Elephant Lake St. Lucia
- Elephant Lake Hotel
- Elephant Lake Hotel Hotel
- Elephant Lake Hotel St. Lucia
Also known as
- Elephant Lake Hotel St. Lucia
- Elephant Lake Hotel Hotel St. Lucia
- Elephant Lake St. Lucia
See more
*See fees & policies for additional details or extra charges
FAQs
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking. Free RV/bus/truck parking is available.
- Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
- Sorry, pets aren't allowed.
- You can check in from 2:00 PM - 8:00 PM. Check-out time is 10 AM. Express check-out is available.
- Yes, there's an onsite restaurant. The dining venue will be unavailable from October 25 2021 to June 1 2022 (dates subject to change). Nearby restaurants include Ocean Sizzler (4-min walk) and Wimpy (4-min walk).
- Have fun with activities like boat tours, hiking, and mountain biking, and practice your swing at the nearby golf course. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
7,4.Good.67 verified Hotels.com guest reviews
- 2,0.Poor
Horrendous!
Pathetic customer service! 45mins to check in, 30 minutes to check out. Manager is “too busy” to address any issues. Old, dilapidated hotel.
Keshen, 2 night family trip, Dec 24, 2021
Verified Hotels.com guest review
- 4,0.Fair
Service was very bad, no one attended us when we arrived we even took keys by ourselves because there was no one at reception and also when we checked out we just left the keys, there was no one. Cockroach in our room, it was not clean even the balcony. Breakfast was fine. No fridge. Overall we was so disappointed.
1 night trip, Oct 15, 2021
Verified Hotels.com guest review
- 8,0.Very good
Lovely place, very convenient, walking distance to shops and restaurants. Would suggest a mini fridge in rooms though.
Lynette, 2 night family trip, Apr 2, 2021
Verified Hotels.com guest review
- 6,0.Good
nhappy
Upon arrival I was sent to a room that I have not paid for. After asking and telling the receptionist about this she had told me all other rooms are fully booked and they cannot do anything. I found this very frustrating as I did not get what I paid for. The room was a king size bed what I paid for but yet I was given two single beds.
Kriben, 3 night trip, Mar 18, 2021
Verified Hotels.com guest review
- 8,0.Very good
Elephant Lake Hotel Review
Good stay but the hotel is not flexible with late checkout. Breakfast is not buffet and hence the service is slow during peak hours.
Aviraj, 3 night trip, Dec 26, 2020
Verified Hotels.com guest review
- 10,0.Exceptional
Amazing place to stay. We were one of the lucky ones to to see a Hippo coming up to the swimming pool to drink water from the pool.
Gerald, 2 night trip, Feb 6, 2020
Verified Hotels.com guest review
- 10,0.Exceptional
Beautiful Stay
Very nice stay! The room was great, very nice location, close to some of the most beautiful beaches in South Africa! Definitely worthwhile.
Robin, 4 night romance trip, Sep 21, 2019
Verified Hotels.com guest review
- 6,0.Good
Elephant Lake Hotel
While the hotel is well situated, our room was not particularly clean. The room/hotel could use some updating. WIFi does not work in the rooms but only in select places.
Robert, 1 night romance trip, Sep 19, 2019
Verified Hotels.com guest review
- 10,0.Exceptional
Hippo’s on the lawn.
Best position in St Lucia. Saw Hippo’s on hotel grounds twice. Gardens and pool area make this one of the best options for a short stay. The rooms, although not huge, were serviced and kept neat and clean. Restaurant food compared with the best you will find in town. Portions were generous, and the service better than expected. Overall good value. Breakfast choices would satisfy most travelers. Wi-fi was slow, but adequate. We stayed in self- catering apartments in St Lucia previously, but this is without a doubt the best option for short stop-over. The highlight of our stay was seeing the hippo up close, grazing right next to the hotel pool.
Sarel, 3 night romance trip, Aug 1, 2019
Verified Hotels.com guest review
- 8,0.Very good
Shower in the room wasn't working and we were not informed . Dining set up, not ideal. all else was good
Thembeka, 1 night family trip, Jun 16, 2019
Verified Hotels.com guest review