Hostellerie du Pas de L'Ours Relais et Chateaux

Photo gallery for Hostellerie du Pas de L'Ours Relais et Chateaux

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Indoor pool, outdoor pool
Indoor pool, outdoor pool
Open Suite | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Hostellerie du Pas de L'Ours Relais et Chateaux

Hostellerie du Pas de L'Ours Relais et Chateaux

5.0 star property
Luxury hotel in Lens with 2 restaurants and spa

8,8/10 Fabulous

17 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
41, Rue du pas de l'Ours, Lens, VS, 3963
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Free area shuttle
  • Ski rentals
  • Ski storage
  • Health club
  • Sauna
  • Steam room
  • Spa tub
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower

Choose dates to view prices

About this area

What's nearby

  • Heart of Lens
  • Leukerbad-Therme - 53 min drive

Getting around

  • Sion (SIR) - 31 min drive
  • Geneva International Airport (GVA) - 114 min drive
  • Randogne Montana Station - 4 min drive
  • Saint-Léonard Station - 19 min drive
  • Saint-Léonard Station - 19 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

About this property

Hostellerie du Pas de L'Ours Relais et Chateaux

5-star luxury hotel adjacent to a golf course
You can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace at Hostellerie du Pas de L'Ours Relais et Chateaux. Treat yourself to a facial, hydrotherapy, or a manicure/pedicure at L Alpage, the onsite spa. Enjoy French cuisine and garden views at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool
  • Free self parking and valet parking
  • Continental breakfast (surcharge), a free area shuttle, and a front desk safe
  • An elevator, multilingual staff, and wedding services
Room features
All guestrooms at Hostellerie du Pas de L'Ours Relais et Chateaux offer comforts such as jetted bathtubs and premium bedding, as well as amenities like free WiFi and safes.
More amenities include:
  • Childcare services and free infant beds
  • Bathrooms with jetted tubs and designer toiletries
  • Flat-screen TVs with cable channels
  • Balconies, daily housekeeping, and desks

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed*
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Offsite

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free local shuttle
  • Playground
  • Childcare in room (surcharge)

What to do

  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Scooter/moped rentals nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable/satellite TV channels

Home comfort

  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

L Alpage has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

Dining

L Ours - Overlooking the pool and garden, this fine-dining restaurant specializes in French cuisine. 1-star Michelin rating.
Bistrot Des Ours - This bistro specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Open select days.

Awards and affiliations

The property is a member of Relais & Chateaux.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests up to 11 years old.

Optional extras

  • Continental breakfast is offered for an extra charge of CHF 35 for adults and CHF 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 150.0 per day

Pets

  • Pets are allowed for an extra charge of CHF 50 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

Social distancing measures are in place.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards.

Also known as

Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

Frequently asked questions

Does Hostellerie du Pas de L'Ours Relais et Chateaux offer free cancellation for a full refund?
Yes, Hostellerie du Pas de L'Ours Relais et Chateaux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hostellerie du Pas de L'Ours Relais et Chateaux?
As of 01 October 2022, prices found for a 1-night stay for 2 adults at Hostellerie du Pas de L'Ours Relais et Chateaux on 02 October 2022 start from R7 146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hostellerie du Pas de L'Ours Relais et Chateaux?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hostellerie du Pas de L'Ours Relais et Chateaux?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Hostellerie du Pas de L'Ours Relais et Chateaux?
Yes, pets are welcome. There's a charge of CHF 50 per pet, per night. Food and water bowls are available.
Is parking offered on site at Hostellerie du Pas de L'Ours Relais et Chateaux?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Hostellerie du Pas de L'Ours Relais et Chateaux?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hostellerie du Pas de L'Ours Relais et Chateaux?
You can check in from 3 PM - 11 PM. Check-out time is noon.
What is there to do at Hostellerie du Pas de L'Ours Relais et Chateaux and nearby?
Have fun with onsite winter activities like skiing. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hostellerie du Pas de L'Ours Relais et Chateaux also has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hostellerie du Pas de L'Ours Relais et Chateaux?
Yes, there are 2 onsite restaurants, featuring French cuisine and garden views. Nearby restaurants include La Désalpe (7-min walk), Molino (7-min walk), and La Piccolina (9-min walk).
Does Hostellerie du Pas de L'Ours Relais et Chateaux have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hostellerie du Pas de L'Ours Relais et Chateaux have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hostellerie du Pas de L'Ours Relais et Chateaux like?
Hostellerie du Pas de L'Ours Relais et Chateaux is in the heart of Lens, a short 14-minute walk from Golf Club Crans-sur-Sierre and 6 minutes' walk from Bisse du Ro Trailhead.

Overall score and ratings

8,8

Fabulous

9,6/10

Cleanliness

9,0/10

Staff & service

9,8/10

Property conditions & facilities

10/10 Exceptional

Olivia, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Beautiful chalet style hotel.
We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.
Verified Expedia guest review

4/10 Fair

Horrible experience
I had booked 3 nights in the Alexander w/ 2 queen beds. My travel agency confirmation even showed 2 queens. Checked in at 1:30 AM w/ my mom & sister, only to find out they had us in a room w/ 1 queen bed (felt more like a double) and they had no rooms w/ 2 beds of any size for the remainder of the weekend! I had already paid for the hotel! So when it came time to tell the hotel they screwed up and I wanted my money back to book a different hotel for the remainder of the weekend, they kept stalling, saying that only the hotel manager could do that, and they expected him in at any moment, and he'd call me...for 3 days my phone never rang, and this is after digging further into my pocket to book another hotel on my own. \n \nOn top of that, if you want a cool SF location this one isn't bad, but don't plan on sleeping, as you're not really in Union Square, you're bordering on the Tenderloin district, and there's nothing but parties going on outside your window. Parking is attrocious, but the Alexander has valet parking available for $19/night! Holy cow! \n \nFor the price, the room wasn't any different than you'd find in Red Roof or Motel 6. Keep your money, or the Alexander certainly will!
Verified Travelocity guest review

2/10 Poor

Cheap rooms with a hidden price
This hotel was right next to my conference hotel, but considerably cheaper. The lobby looks okay and the staff was nice, but the hotel is considerably run down: barely attached handrails, stained carpet, threadbare sheets, and sad rooms. I could have overlooked these flaws for the price, but not after I found bed bugs in my room and luggage!
Verified Travelocity guest review

6/10 Good

it's alright
This is a really old hotel. It was so stuffy and it has the smell of the old places. This hotel seriously need to air out. The floor of the room look dirty. The ceiling in the bathing room was leaking, which remind me of the movie "" Dark water"", really creepy. But the hotel stuffs were all really friendly, great location and this hotel fit into my budget. I didn't expect much for the price I paid. So, if you are looking for a hotel of low price, great location and friendly stuff, this hotel is for you.
Verified Travelocity guest review

10/10 Exceptional

Sus instalaciones, la decoración, la atención del personal.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nous avons été surclassés grâce à une annulation de dernière minute. Nous avons été très bien accueillis et avons apprécié la suite
1-night trip
Verified Ebookers guest review

10/10 Exceptional

Bellissimo hotel , servizio eccellente, ristorante stellato eccezionale.
2-night trip
Verified Expedia guest review