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All properties in Mérida, Yucatán, Mexico

Hacienda Santa Cruz

4-star hotel in Mérida with restaurant and pool bar

  • Free WiFi and free parking
From
ZAR 2,921

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Hacienda Santa Cruz
  • Outdoor Pool
  • Outdoor Pool
  • Indoor Spa Tub
  • Outdoor Pool
  • Outdoor Pool
1 / 67Outdoor Pool
9,0.Superb.
  • Lovely hacienda with extensive hotel grounds, there are several pools and staff on hand…

    Jun 14, 2019

  • Clean and not what was expected for the area. The front desk lady was judgmental and rude…

    Nov 22, 2018

See all 8 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 25 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Spa services

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Patio

What’s around

  • In a regional park
  • Mérida Cathedral - 7.8 mi / 12.6 km
  • Museum of the City of Merida - 10.3 mi / 16.5 km
  • Plaza Grande - 11.1 mi / 17.9 km
  • Municipal Palace of Merida - 11.1 mi / 17.9 km
  • Animaya Zoological Park - 11.7 mi / 18.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Check availability

Please enter your dates
  • Deluxe Room (Matrimonial)
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 1 Queen Bed
  • Junior Suite, Multiple Beds
  • Junior Suite, Multiple Beds

Location

  • In a regional park
  • Mérida Cathedral - 7.8 mi / 12.6 km
  • Museum of the City of Merida - 10.3 mi / 16.5 km

What’s around

Landmarks

  • In a regional park
  • Mérida Cathedral - 7.8 mi / 12.6 km
  • Museum of the City of Merida - 10.3 mi / 16.5 km
  • Plaza Grande - 11.1 mi / 17.9 km
  • Municipal Palace of Merida - 11.1 mi / 17.9 km
  • Animaya Zoological Park - 11.7 mi / 18.8 km
  • U.S. Consulate Merida - 13.9 mi / 22.3 km

Getting around

  • Manuel Crescencio Rejon Intl. Airport (MID) - 26 min drive

At a glance

Hotel size

  • This hotel has 25 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests can access their accommodation through a private entrance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar

Things to do

  • Number of outdoor pools - 2
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby

Working away

  • One meeting room
  • Conference center

Services

  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1640
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Small print

Also known as

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Mérida
  • Hacienda Santa Cruz Hotel Mérida
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque
  • Hacienda Santa Cruz Hotel Mérida
  • Hacienda Santa Cruz Mérida

Optional extras

Breakfast costs between MXN 107 and MXN 180 for adults, and MXN 107 and MXN 180 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hacienda Santa Cruz does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, "Valentina" offers alfresco dining and garden views. Nearby restaurants include Hacienda Santa Cruz (5-min walk), El Príncipe Tutul-Xiu (5.3 mi), and Lapa Lapa Kukulcán (6.8 mi).
  • No, this hotel doesn't have a casino, but Casino La Cima (13-min drive) and Diamonds Casino (20-min drive) are both nearby.
  • Hacienda Santa Cruz has 2 outdoor pools and spa services, as well as a garden.
9,0.Superb.
  • 10,0.Exceptional

    Excelente Lugar!

    Nos trataron de maravilla y el servicio muy bueno, el desayuno incluida pan caliente, café fresco y jugo de naranja recién exprimido, el mejor platillo a mi gusto fue la sopa de lima.

    Omar de jesus, 1 night trip, Nov 2, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    El cenote artificial estuvo genial, lo hace único al hotel

    ELBA, 2 night trip, Apr 18, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Los jardines muy cuidados y tienen un cenote artificial padrísimo

    5 night family trip, Mar 24, 2019

    Verified Expedia guest review

  • 8,0.Very good

    wunderschöne Hacienda in der Nähe von Mérida

    Die Hacienda ist ein sehr schön angelegtes Areal. Man kann dort sehr angenehm seine Zeit verbringen, relaxen oder spazieren gehen. Alles ist sehr gepflegt. Das Personal ist insgesamt sehr nett und hilfsbereit. Wir hatten ein Standardzimmer welches nett eingerichtet war und genug Platz hatte. Das Frühstück war auch lecker, wir hatten ein interkontinentales Frühstück inklusive. Das Essen am Abend war sehr lecker, hat allerdings seinen Preis aber es lohnt sich. Kostenlose Parkplätze gab es auch. Die Umgebung vom Hotel ist nicht so schön aber da man meist im Hotel oder in Mérida die Zeit verbringt, ist dies nicht ausschlaggeben für die Bewertung. Die Hacienda liegt etwas außerhalb und man braucht ca. 15 min (ohne Verkehr) bis in die Stadt daher nur eine mittel gute Bewertung der Umgebung.

    Nina, 2 night romance trip, May 11, 2018

    Verified Hotels.com guest review

  • 10,0.Exceptional

    3 night trip, Feb 17, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    2 night trip, Dec 24, 2018

    Verified Expedia guest review

See all 8 reviews