10/10 Exceptional
03 August 2022
Strasbourg 5 day leisure break.
Hotel is perfect for train travellers and the reception staff were really friendly and helpful. The hotel operates a lovely old vintage lift along with a modern elevator. The room was a decent size for two people and the air con worked well. The breakfast was a little dissapointing from both the selection on offer and the replenishement of the food. It was very obvious that the two staff operating the breakfast service were not trained, as on several occaisions when tables were to be cleared and food supplies topped up, the staff were either chatting outside the hotel or walking around with hands in pockets. Guests were regularly left waiting to be seated and often there was a mad rush by guests to fill plates once the staff did eventually venture into the kitchen to replenish the food display. Had it not been for the poor breakfast service I would have certainly rated this Hotel much higher.
Robert, 5-night trip
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