The Spires Birmingham
Upscale apartment with kitchen, near The Mailbox
- Free WiFi
Location
Great location
Service
Fantastic service
Room
Great room
Cleanliness
Could use a good cleaning
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Continue searching for Birmingham, England, United KingdomRecent reviews
Very good 8,0 From 27 reviews
Poor
Terrible customer service. Avoid this hotel
Having booked and paid for my room I get a call the day before arrival to say they had over booked and so they were moving me to another (lower rated) hotel. They claimed that there was no price difference and that they had paid all the money I paid to the new hotel. When I arrived at the hotel they asked me to pay because The Spires had not paid. Also, it was clear that the room rate was well below what I had paid. I have written to the Spires requesting a rebate of the price difference and they have completely ignored my email. This is terrible customer service and I won't be using this hotel again.
Stephen, gb1 night trip
Exceptional
The Spires - a gem in the centre of Birmingham
We had a brilliant stay at The Spires. We stayed in a duplex which was fantastic and had lots of space to chill out - so much better than staying in a hotel. It was great having a kitchen with everything you need to self cater and very handy having a downstairs cloakroom too. The duplex was spotlessly clean and extremely comfortable. We would recommend The Spires to anyone visiting Birmingham and will definitely stay there again.
Mr Michael, gb2 night romance trip
Very good
Good location and clean hotel
Good location and restaurants nearby, clean rooms. However have to call to check in if arrived after 7pm.
Chong, gb3 night business trip
Exceptional
Perfect location. Great customer care. Amazing duplex apartment. Loved it.
S Hamidi, gb2 night business trip
Very good
The Spires
location was excellent although the add on costs such as wifi are expensive. The shower temperature in room 8 was far too hot and there was no one on site to help. The overall room and facilities were good although the double bed was just 2 singles pushed together.
paul, gb1 night romance trip
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