Pipaxi Hotel

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Standard Room, 2 Twin Beds | Terrace/patio
Standard Room, 2 Twin Beds | Individually decorated, desk, blackout drapes, free WiFi
Individually decorated, desk, blackout drapes, free WiFi

Overview of Pipaxi Hotel

Pipaxi Hotel

3.0 star property
Hot springs Zhangjiajie hotel with 2 restaurants, connected to a shopping center

6,4/10 Good

14 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Zhangjiajie National Forest Park, Park Entrance, Zhangjiajie, Hunan, 427401
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Lazy river
  • Rooftop terrace
  • Outdoor tennis court
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference center
  • Business center
  • 3 meeting rooms
For families
  • Playground on site
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Daily housekeeping
  • Washer/dryer

Choose dates to view prices

About this area

What's nearby

  • In Wulingyuan

Getting around

  • Zhangjiajie (DYG) - 43 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

About this property

Pipaxi Hotel

3-star hotel in the heart of Wulingyuan
You can look forward to a free breakfast buffet, a roundtrip airport shuttle, and a free grocery shopping service at Pipaxi Hotel. Adventurous travelers may like the volleyball, aerobics, and basketball at this hotel. For some rest and relaxation, visit the 2 hot springs, and indulge in a massage or reflexology. Enjoy a meal at the two onsite restaurants. Enjoy the gym, as well as activities like fishing. Free in-room WiFi is available to all guests, along with a rooftop terrace and an art gallery on site.
You'll also enjoy perks such as:
  • Free extended parking
  • An outdoor tennis court, limo/town car service, and luggage storage
  • A 24-hour front desk, express check-in, and a gift shop
Room features
All guestrooms at Pipaxi Hotel include perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and deep soaking tubs
  • TVs with cable channels
  • Private yards, daily housekeeping, and desks


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of CovidClean (Safehotels - global expert), COVID-19 Guidelines (CDC), and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 185 rooms
  • Arranged over 3 floors


  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via required shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite extended parking
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite parking limited
  • Free offsite parking nearby; reservations required


  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Lazy river
  • Playground
  • Grocery/convenience store

What to do

  • Tennis
  • Fitness classes
  • Basketball
  • Volleyball
  • Shopping
  • Fishing
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowboarding nearby
  • Hot springs nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station
  • Conference center (5382 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 15 buildings/towers
  • Built in 1990
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Spa services
  • Lazy river
  • Outdoor tennis court


  • In-room accessibility
  • Well-lit path to entrance


  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Washer and dryer

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio
  • Yard
  • Individually decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls


  • Daily housekeeping
  • Access via exterior corridors

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including reflexology.

Fees & policies

Refundable deposits

  • Deposit: CNY 100.00 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of CNY 180 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge


  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Hot springs access available from 10:30 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • CovidClean (Safehotels - global expert)
  • COVID-19 Guidelines (CDC)
  • COVID-19 Guidelines (WHO)


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Pipaxi Hotel
Pipaxi Hotel Zhangjiajie
Pipaxi Zhangjiajie
Pipaxi Hotel Hotel
Pipaxi Hotel Zhangjiajie
Pipaxi Hotel Hotel Zhangjiajie

Frequently asked questions

Does Pipaxi Hotel offer free cancellation for a full refund?
Yes, Pipaxi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pipaxi Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pipaxi Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pipaxi Hotel?
Yes, there's free extended parking. Parking spots may be limited. RV/bus/truck parking is available.
Is airport shuttle service offered by Pipaxi Hotel?
Yes, an airport shuttle is available. The charge is CNY 180 per vehicle one way.
What are the check-in and check-out times at Pipaxi Hotel?
You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
What is there to do at Pipaxi Hotel and nearby?
Have fun with onsite activities such as fishing, and improve your game on the tennis courts. Additional recreation onsite includes aerobics, basketball, and volleyball. Enjoy amenities like a lazy river, a fitness center, and spa services. Pipaxi Hotel also has a garden.
Are there restaurants at or near Pipaxi Hotel?
Yes, there are 2 onsite restaurants. Nearby restaurants include Bajie Restaurant (9-min walk).
Does Pipaxi Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Pipaxi Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio and a yard.
What's the area around Pipaxi Hotel like?
Pipaxi Hotel is located on the Strip in Wulingyuan, a short 1-minute walk from Wulingyuan Scenic and Historic Interest Area.

Overall score and ratings






Staff & service


Property conditions & facilities

6/10 Good

Very convenient with excellent service.
This is one of the better located hotels, and the price was very reasonable. The beds were too hard, but other than that it was perfect for what we needed. The manager was very helpful in recommending our visit to the park.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

This hotel is a beautiful old building with spacious peaceful courtyards. The location is great. However, it is very rundown - I'm not talking about faded elegance - I'm talking about neglect and poor management. I have the impression that the owners are running this place into the ground with a view to demolition in the near future, so that it can be replaced with one of the ugly, but doubtless more profitable, glass and concrete boxes that already surround it. The bathroom was filthy, covered in green and black mold. The shower curtain was filthy, torn and attached by safety pins. Hot (or rather warm) water was unreliable. The towels looked about 20 years old and some had holes in them. The room was dusty and poorly maintained, lots of small issues with things like lights and the kettle. The buffet Breakfast (Chinese style) is included, and isn't at all bad. Staff were uninterested and unhelpful - even when dealing with fluent Mandarin speakers. Toilet paper is regarded as a luxury to be dispensed with sulking reluctance only after an extended argument. Overall this is an overpriced, rundown, poorly run establishment. Avoid this hotel, try one of the many nearby hotels.
Verified Hotels.com guest review

10/10 Exceptional

Before you book: if you haven't stay on a mountain hotel, and you don't know how to handle some bugs or moisture, don't book. This hotel is in the mountain, so there are bugs and moisture visible. Fungus on the shower curtain, and the hotel needs maintanance, but overall great. Chinese beds, and if you can, as almost all budget hotels, bring your own router, as wifi is low. Location is excellent, chineswe buffet is so-so, but works, and the staff if INCREDIBLE kind and helpfulness. The night hostess doesnt speak English and she prefer to sent us to the room before even pay. Don't take a taxi from the airport, they are expensive. Call the hotel and ask for taxi, they sent us a good SUV cheaper than local taxi (150 RMB). I would recommend this hotel? Yes!
Verified Hotels.com guest review

8/10 Very good

Good location & nice staff
Hotel is very close to Zhangjiajie park (10 minute walk). Other than the park there is nothing around. They do have 1 English speaking staff member that they called to the lobby as soon as we walked in. Staff is very nice and very helpful. One thing to be cautious of: They offered us a free ride to the airport ($20 US value) if we gave them a good review so that may influence some reviews you see. We weren't going to the airport so we said no. The rooms are as clean as most 3 stars in China. Wifi only in the lobbies. Breakfast was Chinese but not bad.
Verified Hotels.com guest review

2/10 Poor

Hotel ist geschlossen!
Trotz Buchungbestätigung bei Expedia mussten wir leider feststellen, dass das Hotel geschlossen war! Da war eine tolle Überraschung, im strömenden Regen eine neue Unterkunft zu suchen! Vielen Dank!
2-night trip
Verified Expedia guest review

6/10 Good

Yoe Lin, 2-night romance trip
Verified Hotels.com guest review

6/10 Good

武陵源区の国家森林公園ゲートまで徒歩10分程度の場所にあります。 上海からの飛行機で23時過ぎに張家界荷花空港へ到着し、タクシーで値段交渉して120元でホテルまで向かいました。ちなみに事前に案内されていたホテルの24時間対応の送迎バスは180元/人とのこと。 最終チェックインが23時までとのことだったので、事前に何度か電話したのですが繋がらず・・・。結局24時頃ホテルに到着するとフロントにもロビー周辺にも外にも誰一人いなくて焦りました。廊下を進んだ先にあるホテル内のマッサージ店でやっとスタッフを見つけ、フロントに電話をしてもらって無事にチェックインできました。 ホテル内に売店、レストランありますが、夜遅い時間には営業していないので、飲み水を含め必要なものは事前に用意していったほうがいいです。 とは言ってもホテルの周りも空港からホテルまでの道も営業しているお店はほぼありませんでした。 朝になるとホテルから森林公園ゲートまでの道に日用品や食品を売っている商店や果物屋さん、朝食を食べられるお店があり営業しています。 部屋には必要最低限の設備・備品しか用意されていません。シャンプーなどは一回分ずつ個装されたものが2セットありましたが、「非贈品」と書かれていたので開けると有料になるのかも…(確かめていないのでわかりません)手を洗うための普通の石鹸がないのには結構困りました。 シャンプー、ボディソープ、歯ブラシなどは持参したほうが安全だと思います。 また、ホテル内のレストランも一度利用しましたが、一人なのでとお願いすると、通常の半分の量で作ってくれました。ただ、口に合わないのとどうしても衛生面が気になりほとんど食べられませんでした。 最低限宿泊できる施設と思えば、森林公園を観光するためには立地のいいホテルだと思います。
Verified Expedia guest review

8/10 Very good

Hotelbewertung des Pipaxi-Hotels vom August 2016
Das Pipaxi-Hotel liegt direkt vor den Toren des Zhangjiajie-Nationalparks. Essstände und Gasthäuser gibt es gleich in der Nähe. Die Lage ist top! Auch das Personal ist sehr hilfsbereit. Allerdings: Lässt man sich mit dem Taxi vom Flughafen abholen, zahlt man 180 RMB. Das ist absolut überteuert. Auch hatte der Morning-Call nicht funktioniert. Ein Mann in der Rezeption gab mir eine Karte des Nationalparks. Kurz: sehr hilfsbereit und nett. tolle Lage, mein Zimmer hatte Balkon.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review