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All properties in Medina, Al Madinah Province, Saudi Arabia

Pullman Zamzam Madina

Luxury hotel with 4 restaurants, near Al Haram

  • Free WiFi
From
ZAR 1,153

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1 / 64Guest Room
8,2.Very good.
  • Although i read so many negative reviews on this hotel i decided to give it a try, on…

    Jan 27, 2020

  • Rooms need maintenance, furniture scratched, door handle loose. Rooms are not cleaned…

    May 8, 2019

See all 348 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Quiet
Shopping
  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 835 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants
  • Breakfast available
  • Self parking
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • Heart of Medina
  • Al Haram - 3 min walk
  • Prophet's Mosque - 6 min walk
  • Baqi Cemetery - 7 min walk
  • Quba Mosque - 41 min walk
  • Uhud Battle Field - 2.8 mi / 4.5 km
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Haram view, Deluxe Room, 1 King Bed, View
  • Superior Room, 1 King Bed, City View
  • Classic Room, 1 King Bed, View
  • Executive Suite, Multiple Beds, City View
  • Haram view, Executive Suite, Multiple Beds, View
  • Deluxe Suite, Multiple Beds, City View
  • Haram view, Junior Suite, 1 King Bed, View
  • Junior Suite, 1 King Bed, View
  • Junior Suite, 1 King Bed, City View
  • Haram view, Deluxe Room, 2 Twin Beds, View
  • Superior Room, 2 Twin Beds, City View
  • Classic Room, 2 Twin Beds, View
  • Classic Room, 3 Twin Beds, View
  • Superior Room, 3 Twin Beds, City View

Location

  • Heart of Medina
  • Al Haram - 3 min walk
  • Prophet's Mosque - 6 min walk

What’s around

Landmarks

  • Heart of Medina
  • Al Haram - 3 min walk
  • Prophet's Mosque - 6 min walk
  • Baqi Cemetery - 7 min walk
  • Quba Mosque - 41 min walk
  • Uhud Battle Field - 2.8 mi / 4.5 km
  • Graves of Hamza - 2.8 mi / 4.6 km
  • Al Noor Mall - 3 mi / 4.8 km
  • Qiblatain Mosque - 3.1 mi / 5 km
  • Islamic University of Madinah - 5.8 mi / 9.3 km
  • Al-Rashid Mega Mall - 5.2 mi / 8.4 km

Getting around

  • Medina (MED-Prince Mohammad Bin Abdulaziz) - 18 min drive
  • Madinah Station - 12 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 835 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Couples wishing to share a room must provide proof of marriage

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (SAR 120 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built - 2015
  • Elevator
  • Fireplace in lobby

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • Arabic
  • English
  • French
  • German
  • Hindi
  • Urdu

In the room

Home comforts

  • Air conditioning

Sleep well

  • Pillow menu
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Horizon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Reservations are required.

Al Mandara - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Reservations are required. Open daily.

Acacia - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Al-Sukkaria - This café specializes in international cuisine.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Pullman Zamzam Madina opening December 2015 Hotel Medina
  • Pullman Zamzam Madina Medina
  • Pullman Zamzam Madina Hotel Medina
  • Pullman Zamzam Madina opening December 2015 Hotel
  • Pullman Zamzam Madina opening December 2015 Medina
  • Pullman Zamzam Madina opening December 2015
  • Pullman Zamzam Madina Hotel Medina
  • Pullman Zamzam Madina Medina
  • Pullman Zamzam Madina
  • Pullman Zamzam Madina Al Madinah/Medina
  • Pullman Zamzam Madina Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Self parking costs SAR 120 per day

Rollaway beds are available for SAR 150.0 per night

Buffet breakfast is offered for an extra charge of SAR 75 for adults and SAR 37.5 for children (approximately)

Airport shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Pullman Zamzam Madina does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs SAR 120 per day.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 4 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in is available.
  • Yes, there are 4 onsite restaurants, featuring international cuisine. Nearby restaurants include Hardee's (11-min walk), Islamabad Restaurant (13-min walk), and Restaurant Arabesque (13-min walk).
  • Yes, an airport shuttle is available.
8,2.Very good.
  • 10,0.Exceptional

    it was fantastic - amazing hotel

    MUHAMMED I, 7 night family trip, Jun 9, 2018

    Verified Hotels.com guest review

  • 8,0.Very good

    We booked suite room, it was nice and clean, the only issue is with the service which was dam slow and the hotel was only operating one elevator. Despite of international hotel chain the hotel was not equipped with make up room push bell button.

    Muhammad Rehan, 2 night family trip, Mar 23, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Madinah stay with family

    Speedy Check in. Low cost and clean onsite parking. Spacious room with big bathroom. Room dine in was awesome. For men very easy access to Masjid but for women very far and takes about 25 minutes to reach gate 24 or 17. Nahdi medical store, Starbucks on premises, and fresh dates/tamar fruit shops in front of hotel on the other side of the road. Local restaurants are also far away.

    Dr. Kashif, 2 night family trip, Mar 4, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Staff should do better

    Room service , reception and welcome all are bad improvement is required everything else is fine

    Mohsin, 1 night trip, Feb 4, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Not a Pleasant Stay as expected

    I have been their customer for 3 years. It was my 7th visit to this hotel and I have never been disappointed before. This time (My last visit on 7th January 2020) things have changed. Following are the observations that made my stay miserable (1) I was not given the room as per my booking. I booked an Executive Suite (2 Bedrooms) but they gave me a Deluxe Suite. The main difference b/w 2 suite is the other washroom in Deluxe Suite does not have a shower area. (2) The secondary washroom was very dirty when we checked in. We called 5 times and nobody attended until night. I then went out to find out any room service guy to clean it by paying him a nominal tip. (3) They reduced breakfast items. I can understand the COVID-19 impact but basic things like JAM were not available. (4) We stayed for 2 days, nobody attended for room service despite our numerous requests. Overall I left the hotel with huge disappointment and probably I will not stay in this hotel again.

    Imran, 2 night family trip, Jan 6, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Goodhue

    Good but need to

    Badr, 1 night family trip, Jan 6, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    It is a new business, so they do not know how to operate a hotel, very late check in, 6 pm when it was sup3to be at 4 pm, executive suite looks like a cheap 2 bedroom APARTMENT , service for money from all in HOUSEKEEPING , bad maintenance and overall the worst experience ever. NEVER AGAIN.

    Dr MUSTAFA, 2 night family trip, Jan 5, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Very close to the prohet cs mosque but from Qibla side. No view except the next building

    Dr MUSTAFA, 1 night trip, Jan 4, 2021

    Verified Expedia guest review

  • 6,0.Good

    This is no 5stars Pullman. Property not well maintained.

    Ibrahim, 1 night family trip, Dec 24, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Good suite size

    Hamad, 1 night family trip, Dec 23, 2020

    Verified Hotels.com guest review

See all 348 reviews