Guests
All properties in Zermatt, Valais, Switzerland

Wellness Hotel Alpenhof

Zermatt ski-in/ski-out hotel with spa and ski storage

  • Free buffet breakfast and free WiFi
From
ZAR 5,933

Restrictions related to your trip

  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Image gallery

  • Outdoor Spa Tub
  • Outdoor Spa Tub
  • Pool
  • Outdoor Spa Tub
  • Outdoor Spa Tub
Outdoor Spa Tub. Image 1 of 87.
1 / 87Outdoor Spa Tub
Matterstrasse 43, Zermatt, 3920, VS, Switzerland
9,6.Exceptional.
  • Room has balcony, comfortable Lobby, walking distance to the lift station ( sunny side),…

    Dec 20, 2020

  • The staff are very friendly and helpful. The hotel location is very central and near to…

    Dec 6, 2020

See all 210 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Quiet
Convenient
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym

Property highlights

Main amenities

  • 62 guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Heart of Zermatt
  • Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 2 min walk
  • Tour Monte Rosa - 6 min walk
  • St. Mauritius Church - 8 min walk
  • Matterhorn Museum - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Design Single Room
  • Deluxe Double Room
  • Superior Room
  • Alpine Chic Room
  • Design Suite
  • Design Double Room
  • Penthouse Deluxe Suite
  • Penthouse Deluxe Suite Matterhorn View

What’s around

Landmarks

  • Heart of Zermatt
  • Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 2 min walk
  • Tour Monte Rosa - 6 min walk
  • St. Mauritius Church - 8 min walk
  • Matterhorn Museum - 8 min walk
  • Mountaineers Cemetery - 8 min walk
  • Zermatt-Furi Gondola - 15 min walk
  • Sunnegga Ski Resort - 30 min walk
  • Furi Ski Area - 45 min walk
  • Riffelberg Express Gondola - 45 min walk

Getting around

  • Sion (SIR) - 24.1 miles/38.7 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Free train station pick-up
map
See on map
Matterstrasse 43, Zermatt, 3920, VS, Switzerland

At a glance

Hotel size

  • This hotel has 62 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM. If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 14 days prior to check-in. For more details, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free train station pick-up*

Parking

  • No onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Ice skating on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1983
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby

Accessibility

  • Wheelchair-accessible path to lift

Languages Spoken

  • Bosnian
  • Catalan
  • English
  • French
  • German
  • Italian
  • Macedonian
  • Portuguese
  • Serbian
  • Slovenian

In the room

Home comforts

  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Alpenhof SPA has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Restaurant Alpenhof - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Snowboarding nearby
  • Snowshoeing nearby

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Ice skating on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Children & extra bedsPay at property

  • Rollaway beds are available for CHF 60.0 per night

PetsPay at property

  • Pets are allowed for an extra charge of CHF 20 per pet, per night
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • Guests under 16 years old are not allowed in the spa
  • Children under 16 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision
  • Guests under 16 years old are not allowed in the health club or spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Individually-wrapped food options are available through room service.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 16 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, debit cards and cash.

Also known as

  • Alpenhof Hotel
  • Hotel Alpenhof
  • Wellness Hotel Alpenhof Hotel
  • Wellness Hotel Alpenhof Zermatt
  • Wellness Hotel Alpenhof Hotel Zermatt
  • Alpenhof Hotel Zermatt
  • Alpenhof Zermatt
  • Hotel Alpenhof
  • Hotel Alpenhof Zermatt

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Wellness Hotel Alpenhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Wellness Hotel Alpenhof.
  • Yes, there's an indoor pool.
  • Yes, dogs are welcome. There's a charge of CHF 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is 11 AM.
  • Yes, Restaurant Alpenhof offers international cuisine. Nearby restaurants include Bäckerei Fuchs (3-min walk), Restaurant Walliserstube (3-min walk), and Chalet da Giuseppe (3-min walk).
  • Have fun with onsite winter activities like ice skating. Indulge in a treatment at the spa and soothe your senses in the spa tub. Wellness Hotel Alpenhof also has an indoor pool and a sauna, as well as a steam room and a garden.
9,6.Exceptional.
  • 8,0.Very good

    Nice hotel in lovely Zermatt

    Overall, it was a very nice stay in Zermatt despite the weather not being the greatest. The hotel was very nice, good location, good service, nice breakfast buffet (you can make your own freshly squeezed orange juice, honey could be better though!), nice new swimming pool and spa possibilities. The room itself was also nice. In my view, the only downsides were the mattress/pillow and the nearby noices from the river and the electric car driving by...I had a hard time falling asleep at night...

    Urban, 3 night trip, Sep 30, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The property is convenient to the mountain. Staff were extremely helpful and made it their priority to ensure we enjoyed our stay.

    6 night family trip, Feb 29, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Boutique hotel with lots of character, beautiful rooms, great location.

    6 night family trip, Feb 29, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    We have stayed twice in the hotel Julen once at the Romantik and now the Aplinhoff If you are looking for families I would suggest the Alpinhoff as it is just across the street from the lift and ski schools The Romanitik is just that but both are charming We were blessed to get the suite at the top of the hotel with a separate dining area and another room for our children it was stellar Views are epic and we will be back cheers to you all

    Will, 4 night family trip, Feb 1, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    .................................... ...............

    6 night trip, Jan 25, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Ski trip with my son

    We had a great time. We had a corner room on the 2nd floor with a balcony where you can see the matterhorn by leaning out. Overall hotel was excellent. I had two main complaints. First, the room was so hot, it was unbearable. There is no way to turn

    samy, 5 night family trip, Jan 25, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Unbelievable location! Beautiful location with great food. Spa and pool is nice. Would be great if it had gym, but access to gym in sister hotel. Staff were very helpful and accomodating. Will definitely go back

    4 night romance trip, Jan 11, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great hotel with very friendly staff. Facilities and food were also excellent.

    5 night romance trip, Jan 11, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Alpenhof - excelled

    Fantastic place to stay. Convenient to all locations. Super helpful and friendly staff. Loved the spa and pool facilities. Breakfast fresh and well catered for. Great ski storage areas. Sad to leave. Thx to all staff.

    Catherine, 7 night family trip, Jan 7, 2020

    Verified Hotels.com guest review

  • 2,0.Poor

    The room we booked (penthouse apartment) was incorrectly advertised on Expedia with images showing a view of the Matterhorn. On discovering this on our arrival, we moved to a different hotel.

    Lewis, 1 night family trip, Dec 15, 2019

    Verified Expedia guest review

See all 210 reviews