Grand Hotel Zermatterhof

Photo gallery for Grand Hotel Zermatterhof

Primary image
Indoor pool
Grand Suite (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Classic Double Room (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Suite, 1 Bedroom, Corner (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview of Grand Hotel Zermatterhof

Grand Hotel Zermatterhof

5.0 star property
Mountain hotel with 3 restaurants, near Matterhorn Museum

9,6/10 Exceptional

233 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is R9 414
Price available on 2022/10/05
Map
Bahnhofstrasse 55, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Zermatt City Centre

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 106.1 miles/170.8 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pick-up
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off

About this property

Grand Hotel Zermatterhof

5-star luxury hotel in the heart of Zermatt City Centre
Take advantage of a free breakfast buffet, a roundtrip airport shuttle, and a terrace at Grand Hotel Zermatterhof. Treat yourself to reflexology, a sports massage, or a body treatment at Vita borni, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature Regional cuisine and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and an arcade/game room.
Other perks include:
  • An indoor pool
  • Free train station pick-up, an area shuttle, and an area shuttle
  • A banquet hall, a 24-hour front desk, and wedding services
  • Laundry services, a computer station, and luggage storage
  • Guest reviews speak highly of the helpful staff and location
Room features
All guestrooms at Grand Hotel Zermatterhof include comforts such as 24-hour room service and pillow menus, as well as amenities like free WiFi and safes. Guests reviews speak well of the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • Childcare services, coffee/tea makers, and heating

Languages

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 69 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle*
  • Free train station shuttle*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Conference space (400 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Roll-in shower
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.
Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 200.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 35 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards and cash.

Also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Does Grand Hotel Zermatterhof offer free cancellation for a full refund?
Yes, Grand Hotel Zermatterhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Hotel Zermatterhof?
As of 01 October 2022, prices found for a 1-night stay for 2 adults at Grand Hotel Zermatterhof on 05 October 2022 start from R9 414, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Hotel Zermatterhof?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel Zermatterhof?
Yes, there's an indoor pool.
Are pets allowed at Grand Hotel Zermatterhof?
Yes, dogs are welcome. There's a charge of CHF 35 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Grand Hotel Zermatterhof?
Sorry, there's no onsite parking at Grand Hotel Zermatterhof.
Is airport shuttle service offered by Grand Hotel Zermatterhof?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Grand Hotel Zermatterhof?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Grand Hotel Zermatterhof and nearby?
Have fun with nearby winter activities like downhill skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the spa tub. Grand Hotel Zermatterhof also has 2 bars, an indoor pool, and a sauna, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Grand Hotel Zermatterhof?
Yes, there are 3 onsite restaurants, featuring Regional cuisine and garden views. Nearby restaurants include Old Zermatt (3-min walk), Max Julen (3-min walk), and Le Mazot (3-min walk).
What's the area around Grand Hotel Zermatterhof like?
Grand Hotel Zermatterhof is located on the boardwalk in Zermatt City Centre, a short 5-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular. Travelers love the hotel's prime location.

Overall score and ratings

9,6

Exceptional

9,7/10

Cleanliness

9,6/10

Staff & service

9,7/10

Amenities

9,5/10

Property conditions & facilities

9,3/10

Eco-friendliness

10/10 Exceptional

Jonathan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Laura, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotels in Zermatt.
Michael, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Staff was friendly and very helpful
Kenneth, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I had a very pleasant stay for 2 nights upon their opening for summer. Room was very nice and the breakfast was excellent. All staff were friendly and helpful. Have not tried their Michelin starred restaurant since it only opens in winter session. Overall experience is very good.
Ivan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Hany, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and nice property. I will stay again but with family next time.
William, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Lucian, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Mohammad, 3-night trip
Verified Expedia guest review

2/10 Poor

Milos, 10-night trip
Verified Expedia guest review