Guests
All properties in Ottrott, Bas-Rhin, France

Hostellerie des Châteaux & Spa

4-star hotel with spa, near Mont Sainte Odile

  • Free WiFi and free parking
From
ZAR 3,422

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Property renovations and closures

  • The property is closed between January 07 and February 09.

Image gallery

  • Hostellerie des Châteaux & Spa
  • Hostellerie des Châteaux & Spa
  • Indoor Pool
  • Outdoor Pool
  • Hostellerie des Châteaux & Spa
Hostellerie des Châteaux & Spa. Image 1 of 48.
1 / 48Hostellerie des Châteaux & Spa
11 Rue Des Chateaux, Ottrott, 67530, Bas-Rhin, France
8,4.Very good.
See all 24 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 67 guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 indoor pools and 2 outdoor pools
  • Breakfast available

For families

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • Heart of Ottrott
  • Mont Sainte Odile - 2.4 mi / 3.9 km
  • Church of St. Pierre and St. Paul - 3.1 mi / 5 km
  • La Folie Marco - 4.3 mi / 6.9 km
  • Domaine Stoeffler - 5 mi / 8.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Bien-être Suite
  • Penthouse for 4 people suite spa
  • Suite Pure Alsace Suite
  • Room Charme
  • Room Romantique
  • Double Room Single Use
  • Suite Deluxe & Spa

What’s around

Landmarks

  • Heart of Ottrott
  • Mont Sainte Odile - 2.4 mi / 3.9 km
  • Church of St. Pierre and St. Paul - 3.1 mi / 5 km
  • La Folie Marco - 4.3 mi / 6.9 km
  • Domaine Stoeffler - 5 mi / 8.1 km

Getting around

  • Strasbourg (SXB-Strasbourg Intl.) - 24 min drive
  • Goxwiller Station - 8 min drive
  • Rosheim Station - 10 min drive
  • Obernai Station - 12 min drive
map
See on map
11 Rue Des Chateaux, Ottrott, 67530, Bas-Rhin, France

At a glance

Hotel size

  • This hotel has 67 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

The front desk is open daily from 7 AM - 11:30 AM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Restrictions apply*
  • 3 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (EUR 15 per night)
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Room service (during limited hours)

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of indoor pools - 2
  • Number of outdoor pools - 2
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Hiking/biking trails on site
  • Mountain biking on site
  • Bicycle rentals nearby
  • Beach towels
  • Children's pool
  • Number of spa tubs - 2
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna

Working away

  • Meeting rooms
  • Computer station

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1971
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Romanian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Hair dryer

Be entertained

  • LED TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa des Châteaux has 4 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: EUR 1.5 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 24 for adults and EUR 9.00 for children (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 19 per pet, per day

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs EUR 15 per night

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7 AM to 7:30 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

  • Hostellerie Chateaux Sp
  • Hostellerie des Châteaux Spa
  • Hostellerie Des Chateaux Et Sp
  • Hostellerie Des Chateaux & Spa
  • Hostellerie des Châteaux & Spa Hotel
  • Hostellerie des Châteaux & Spa Ottrott
  • Hostellerie des Châteaux & Spa Hotel Ottrott
  • Hostellerie Chateaux Sp Ottrott
  • Hostellerie Châteaux Hotel Ottrott
  • Hostellerie Châteaux Hotel
  • Hostellerie Châteaux Ottrott
  • Hostellerie Châteaux
  • Hostellerie Des Chateaux Ottrott
  • Hostellerie Des Chateaux Hotel Ottrott
  • Hostellerie Des Chateaux & Spa Ottrott, France - Alsace

*See fees & policies for additional details or extra charges

FAQs

  • The property is closed between January 07 and February 09.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 indoor pools, 2 outdoor pools, and a children's pool. Guests have pool access from 7 AM to 7:30 PM.
  • Yes, dogs are welcome, with a limit of 3 per room. There's a charge of EUR 19 per pet, per day. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Le Schtampfel (2.1 mi), O'4 Sushi Bar (3 mi), and La Halle aux Blés (3.1 mi).
  • Have fun with onsite activities like mountain biking and hiking. Enjoy a treatment at the spa and a relaxing soak in one of the 2 spa tubs. This hotel also offers 2 indoor and 2 outdoor swimming pools. Hostellerie des Châteaux & Spa also has 2 bars and a 24-hour fitness center, as well as a sauna and a garden.
8,4.Very good.
  • 10,0.Exceptional

    Anniversaire de mariage

    Pour nos 20 ans de mariage, nous nous sommes offert une nuitée dans une suite de cet hôtel d’un confort exceptionnel. Tout était parfait, l’’accueil, le confort et la décoration magnifique, le personnel très sympathique et serviable, un chef de rang d’un professionnalisme poussé à l’extrême, la suite grandiose avec de la dominique partout, 3 téléviseurs, sauna dans la chambre, baignoire à bulles etc etc, enfin le dîner juste incroyable. Un grand bravo à tous pour ce court séjour inoubliable

    DOMINIQUE, 1 night trip, May 5, 2022

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Hôtel magnifique, propre et personnel au petit soin.

    Denis, 1 night romance trip, Dec 10, 2021

    Verified Expedia guest review

  • 4,0.Fair

    Week-end marché de Noël

    L’hôtel est propre avec des chambres spacieuses. Design local un peu vieux jeux. Spa et piscines. Le seul bémol est le personnel d’accueil de l’hôtel et le pdj. Pas attentionnés, à peine un regard au petit déjeuner. Il semble que l’important est de bien vérifier le numéro de chambre sur la liste sans regarder les clients et aucun sourire. Au check out nous avons été facturés de la totalité, même si nous avions payé via hôtels.col. Pas une excuse, très décevant. Quel dommage.

    Catherine, 2 night trip with friends, Dec 9, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    merveilleux souvenir

    endroit magnifique au calme dans un charmant petit village. tres bon accueil,chambres spacieuses literie excellente et salle de bains geniale avec baignoire balneo et douche au top!!! petit dejeuner :une merveille:sucré,salé,jus de fruits frais...... nous n'avons pas testé le restaurant car nous avions un chien.

    Sylvie, 2 night family trip, Nov 25, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    détente et gastronomie

    Super séjour, personnel prévenant , spa magnifique, repas excellent .Que des bons souvenirs Etablissement à recommander

    jean-pierre, 1 night family trip, Oct 22, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Très sympa!

    Superbe séjour! Les bémols : une très forte odeur dans la partie sauna/hammam du spa.. le lit double de la chambre était en réalité 2 lits simples, avec des couvertures simples aussi… dommage quand on vient en couple..

    Perrine, 1 night trip, Aug 22, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Nous venions 3 fois/ ans avant la période covil. (noms de Carbonera ou Villaros) Nous avons profité de congés inopinés pour venir passer deux nuits et profiter de votre espace détente. Nos points de surprise concernent le petit déjeuner qui a perdu de sa splendeur, qui devient trop commun pour votre type d'établissement. Ensuite, les hammams sont fermés , covil oblige. Je ne remet pas en cause les règles sanitaires, je pense juste qu'il serait bon d'avertir le client. Toujours au niveau détente, présence d'un bracelet perdu au bord de la piscine intérieure ( coté rochers ), idem pour les 5 ou 6 bêtes d'humidité mortes et toujours là après 2 nuits de présence. Apparition d'une grosse araignée au niveau du premier sauna. Impression hygiène de l'espace détente plutôt décevante par ces détails cités plus hauts. La chambre est agréable, le service également. Je ne cherche à être blessant, juste critique pour donner mon regard de client.

    Veronique, 2 night trip, Sep 23, 2020

    Verified Hotels.com guest review

  • 4,0.Fair

    experience désagréable

    Personnel désagréable. Description de la chambre pas totalement conforme. Pas de petite attention à l’arrivée, pas de café ni de thé dans la chambre. Pas de renouvellement des bouteilles d’eau chaque jour. Mini bar vide. Service en chambre pas fait alors qu’on avait bien mis le pancarte...

    Hélène, 2 night trip, Sep 3, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    Voyage sympa sans plus, spa important mais eau des piscines froides, chambres avec vue imprenable sur rien(petite cours 10m2 au dessus de la réception) pour un 4 étoiles c'est un peu limite ne pas prendre les chambres 103 et 109 et le petit déjeuner à 24 euros... au Novotel il y a le même pour 17 euros voir à l'Ibis...

    2 night trip, Dec 25, 2018

    Verified Expedia guest review

  • 8,0.Very good

    Hôtel impeccablement entretenu.Personnel très aimable.Nourriture de qualité.Très agréable jardin avec piscine et jacuzzi.Spa très bien équipé.Emplacement au calme et près de la forêt. Mais on a du mal à voir quelqu'un à l'accueil et très mauvaise signalétique à l'intérieur de l'hôtel où on peut se perdre!!

    Daniele, 2 night trip with friends, Jul 2, 2018

    Verified Hotels.com guest review

See all 24 reviews