Banyan Tree Mayakoba

Photo gallery for Banyan Tree Mayakoba

Primary image
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers
Terrace/patio

Overview of Banyan Tree Mayakoba

VIP Access
UNESCO Sustainable Travel Pledge

Banyan Tree Mayakoba

5.0 star property
Upscale beachfront resort with golf course, near El Camaleon Mayakoba Golf Course

9,7/10 Exceptional

884 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is R10 849
Price available on 2022/06/24
Map
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710
Main amenities
  • 161 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • Golf course
  • Restaurant and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • 4 outdoor tennis courts
  • Health club
  • Sauna
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • El Camaleon Mayakoba Golf Course - 24 min walk
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Playa Xcalacoco - 14 min drive
  • Tres Rios Ecopark - 9 min drive
  • 28 de Julio Square - 13 min drive
  • Punta Esmeralda Beach - 16 min drive
  • Quinta Avenida - 17 min drive
  • Mamitas Beach Club - 31 min drive
  • Playa del Carmen Main Beach - 25 min drive
  • Plaza Las Americas - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 13.5 miles/21.7 km

About this property

Banyan Tree Mayakoba

Putting you within a 15-minute drive of Maroma Beach, Banyan Tree Mayakoba offers a private beach where you can enjoy beach umbrellas, beachside drinks, and sun loungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Offering ocean views, Sands Beach Club serves international cuisine and is open for lunch and dinner. There are 3 bars/lounges and a golf course, and rooms at this luxurious resort get the details right with private pools and premium bedding. Fellow travelers like the helpful staff and nice bathrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 161 units
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM - 1 AM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*
  • 1 per room (up to 22 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Internet
  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Parking
  • Free onsite self parking
  • Free secured onsite valet parking

Other information

  • Other information
  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 3 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Archery
  • Ecotours
  • Golfing
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference space (3310 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 18 holes of golf
  • 2 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine tasting room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Doorbell and phone notification
  • Lever door handles
  • Well-lit path to entrance

Languages spoken

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private pool
  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling

Special features

Spa

Banyan Tree Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Sands Beach Club - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Oriente - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Cello - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
The Tomahawk Den - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 56.8 for adults and USD 28.4 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 60 per pet, per stay

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Banyan Tree Mayakoba
Banyan Tree Mayakoba Hotel
Banyan Tree Mayakoba Hotel Playa del Carmen
Banyan Tree Mayakoba Playa del Carmen
Mayakoba Banyan Tree
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Banyan Tree Mayakoba Resort Playa del Carmen
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Resort
Banyan Tree Mayakoba Playa del Carmen
Banyan Tree Mayakoba Resort Playa del Carmen

Frequently asked questions

Overall score and ratings

9,7

Exceptional

9,8/10

Cleanliness

9,7/10

Staff & service

9,5/10

Amenities

9,7/10

Property conditions & facilities

10,0/10

Eco-friendliness

10/10 Exceptional

Frank, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

claire, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Artur, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Our villa was huge (though expensive), heated private pool. The showers could use some work. Terrible water pressure and the door was falling off our master shower. Unfortunately while paying 2k a night we had to endure construction that started every night at 9.pm and went well past midnight. Another night at 9:45 a worker entered our villa without calling or knocking. We were in bed with our kids and it was really scary. We told the hotel about both and they took $300 off our bill (of over 15k…I mean, thanks I guess?). Otherwise the staff was great, massages were amazing, loved the buffet, pool by beach was beautiful though wish there were more shady spots and real lounge chairs.
Elizabeth, 6-night family trip
Verified Orbitz guest review

10/10 Exceptional

Amazing beach front rooms
Wesley, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was an amazing place to stay and all of the staff are very friendly.
Chris, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Class and service
Amazing service and amazing property ! Shoutout to Angie for giving us an amazing service !
Bobby, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ritu, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

I did not receive my room upgrade given it was a VIP access hotel which was disappointing but the property was amazing!
Reagan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

James, 2-night trip
Verified Expedia guest review