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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Banyan Tree Mayakoba

5-star5 stars
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront resort with golf course, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Excellent. Relax. Service will not be as fast as NYC. It’s fine. I knocked a star off…May 2, 2021
  • Nice resort, terrible customer service. Check in was slow took 2 hours. Beach club is…Mar 13, 2021

Banyan Tree Mayakoba

from ZAR 15,492
  • Bliss Pool Villa
  • Serenity Pool Villa with Living Room
  • Spa Pool Villa with Massage Porch
  • Serenity Two Bedroom Pool Villa
  • Lagoon & Beachside Two-Bedroom Pool Villa
  • Three-Bedroom Family Residence
  • Beachfront Three-Bedroom Pool Villa
  • Beachfront Pool Suite (King)
  • Beachfront Pool Suite (Queen)
  • Beachfront Sunrise Pool Suite
  • Lagoon Sunset Pool Villa

What’s around Banyan Tree Mayakoba

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 24 min walk
  • Grand Coral Golf Riviera Maya - 3.2 mi / 5.2 km
  • Quinta Avenida - 5.7 mi / 9.2 km
  • Playa del Carmen Main Beach - 6.2 mi / 10 km
  • Playa del Carmen Maritime Terminal - 7.6 mi / 12.2 km
  • Xplor Theme Park - 11.4 mi / 18.3 km
  • Xcaret Eco Theme Park - 11.8 mi / 18.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 161 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in
This property offers health screenings for COVID-19 onsite. Rapid antigen screening is available at no charge. PCR screening is available for a surcharge. Guests should contact the front desk upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

  • Restrictions apply*

  • 1 per room (up to 22 lbs)

  • Pets must be supervised

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free secured onsite valet parking

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 6 restaurants
  • 3 bars/lounges
  • 24-hour room service
Things to do
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Sailing on site
  • Yoga classes/instruction on site
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 3310
  • Conference space size (meters) - 308
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Doorbell/telephone notification
  • Lever door handles
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private pool
  • In-room massage available
  • Separate sitting area
  • Furnished balcony or patio
Freshen up
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch Smart TV
  • Pay movies
  • Digital TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Banyan Tree Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Sands Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Oriente - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.

Cello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Saffron - Overlooking the garden, this fine-dining restaurant specializes in Thai cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

The Tomahawk Den - This poolside steakhouse serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Golf course on site
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Sailing on site
  • Yoga classes/instruction on site

Nearby

  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Banyan Tree Mayakoba’s small print

Also known as

  • Banyan Tree Mayakoba
  • Banyan Tree Mayakoba Playa del Carmen
  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Hotel Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Banyan Tree Mayakoba Resort Playa del Carmen
  • Banyan Tree Mayakoba Resort
  • Banyan Tree Mayakoba Resort

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Breakfast costs between MXN 1000 and MXN 1300 per person (approximately)

Pets are allowed for an extra charge of MXN 1200 per accommodation, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Banyan Tree Mayakoba

  • Does Banyan Tree Mayakoba offer free cancellation for a full refund?
    Yes, Banyan Tree Mayakoba does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Banyan Tree Mayakoba?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Banyan Tree Mayakoba?
    Yes, there's free valet parking.
  • Is there a pool at Banyan Tree Mayakoba?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Banyan Tree Mayakoba?
    Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 1200 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Banyan Tree Mayakoba?
    You can check in from 3 PM - 1 AM. Check-out time is noon. Express check-in and check-out are available.
  • Are there restaurants at or near Banyan Tree Mayakoba?
    Yes, there are 6 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Coco's Cabanas (4 mi), Fonda Argentina (4.3 mi), and La Vagabunda (4.3 mi).
  • Is airport shuttle service offered by Banyan Tree Mayakoba?
    Yes, an airport shuttle is available.
  • What is there to do at Banyan Tree Mayakoba and nearby?
    Have fun with onsite activities like kayaking, sailing, and archery, and practice your swing at the golf course. Additional recreation onsite includes ecotours and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Banyan Tree Mayakoba also has 3 bars, private pools, and a 24-hour fitness center, as well as a sauna, a picnic area, and a garden.

Recent reviews

Exceptional 9,6 From 281 reviews

Exceptional 10,0
Perfect pampered stay for two
Everything was perfect, I mean everything. I truly believe this is the best resort in the area. It is deserving of the 5-atar / 10.0 score. The really go out of their way to accommodate you, and make your life easy and stress free.
Aaron, us2 night trip
Exceptional 10,0
We just arrived back from our trip to Banyan Tree Mayakoba. This is an amazing property. It is tucked away in what feels like a jungle and yet is steps from the most beautiful white sand beaches - all on one property! Beyond the spectacular setting itself, the property is immaculate. Staff is constantly working to keep everything pristine and safe for guests. Traveling during Covid-19 could not have felt any safer on the Banyan Tree property. The thing that stood out to me most during out visit was the staff themselves. Everyone we came in contact with was kind, happy, and overly helpful. Everyone clearly is invested in making their guests' experience over the top excellent. We also really enjoyed exploring the property on the bikes that they provide complementary. There are beautiful nature trails that go through the whole property. The new Sands Beach Club is stunning - can't wait to see everything when the whole project is finished. Also high recommend the eco tour boat trips through Mayakoba. Beautiful scenery and very interesting! Do be prepared to pay very high prices for food onsite - this would probably be my only complaint. That being said the quality is excellent and the service at each restaurant is top notch. All the villas have their own private pools, which is amazing! The villas are beautiful and in line with their 5-star rating. Overall 10/10 experience. We will definitely be back!
us5 night romance trip
Exceptional 10,0
What a wonderful hotel - really six stars. The newly expanded beach area is awesome. Great food, super friendly staff.
Christian, us4 night family trip
Exceptional 10,0
We were hesitating between the Rosewood and the Banyan Tree. We are happy that we chose the latter. the resort offers spacious and exquisite accommodations. the overall feel of the resort, with its lush landscaping, is a perfect blend between sophistication and relaxation. the Rosewood is perhaps more curated and sleek but the Banyan Tree wins hands down in terms of atmosphere, space and friendliness
FamilyofFour, us5 night family trip
Very good 8,0
What can we say. This was an early birthday trip for me. It was AWESOME! We had a bliss pool villa. OUTSTANDING, Peaceful, Serene, Relaxed, did I say OUTSTANDING!! They catered to us no matter what. We did have one issue late in the evening our first night, and the staff took care of it fairly quickly. I am absolutely NOT trying to promote or "sell" anything, but we did make a video and would love to share it with you.... Please search "romantic Banyan Tree" [on YT]. Here is the link: https://www.youtube.com/watch?v=fJR1DwnabpY&t=60s
us2 night family trip
Exceptional 10,0
Banyan Tree Mayakoba have the most thoughtful staff, they make tremendous efforts and the culture of service is exceptional
Shamim, us8 night family trip
Exceptional 10,0
Excellence in every aspect. Do not hesitate to book Banyan Tree Mayakoba
us6 night romance trip
Exceptional 10,0
We loved our private villa , swimming pool and soaker tub. The staff was excellent, friendly , attentive but still gave us our privacy. They had beach cruiser bikes and nice trails for us to explore the area. The resort was really clean and the staff was polite. We would definitely stay there again.
Tim, us6 night romance trip
Exceptional 10,0
5 Star Hotel and Service
The hotel is gorgeous. Lots of open spaces for lounging and dining. Pool is so nice and so is the staff. Staff members always greeted you and went above and beyond. Food is a bit pricey, but we thought it was better quality food than an all inclusive. Our villa was amazing. They heated our pool for us, which was so nice when it got chillier in the evenings. The beach is also beautiful. Great place to sit and eat/drink. The spa is wonderful, as well. We also had the concierge set up a private tour for us. They arranged the car, driver, and guide. They were so nice and knowledgeable. We really enjoyed our time with them. Overall this hotel is a perfect choice for a relaxing vacation! Would highly recommend.
Brigette, us4 night trip
Exceptional 10,0
Service was excellent, rooms are beautiful and the grounds are amazing
Fraser, us7 night romance trip

Banyan Tree Mayakoba