-Lack of staff; one person running the front desk with queue's of guests, phone ringing and other interruptions
-Lack of knowledge about Marriott Rewards Elite program. Followup by hotel management post-stay was extremely slow and demonstrated lack of knowledge, commitment and making things right
-Door handle to room 1 falling apart; required security to assist entering/exiting
-Absolute lack of energy or excitement across the property; from the dim lit restaurant; closed gift shop, frequently unattended bar, No Wi-Fi in the rooms at this property (to the degree it's false advertising that they say it's even offered)
-No drive, no passion, no interest.
The room itself was perfectly adequate; clean - thin sheets, working flat screen TV with minimal channels. Bathroom could use some deep cleaning but the basics were attended to.
I've stayed here three times for business now. Truly need to find an alternative.
It never improves at Protea Hotel by Marriott, Zambezi Lodge.